Job DetailsJob Location: Advocacy Fort Lauderdale Office - Plantation, FL 33317Position Type: Full TimeSalary Range: $18.00 - $18.00 HourlyJob Category: Customer ServiceDo you want to have a fulfilling career with purpose helping military veterans? The VA Intake Specialist will be a direct point of contact for potential new clients. They provide great customer service and have a clear phone presence. They should be proficient in using computers, be able to verify that there are no discrepancies within documents, and excel at both verbal and written communication. The ideal candidate for this position is detail-oriented, professional, and has a genuine desire to meet the needs of others. Work hours are Monday – Friday and can be from 9:00 am to 6:00 pm EST, or from 10:00 am to 7:00 pm EST. This is a remote work from home position Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays. Essential Functions: · Receive all inbound and outbound calls for potential disability clients · Perform general office clerk duties · Ask a series of questions verbatim for the purpose of compiling data about the client to confirm eligibility · Record information as needed · Respect client confidentiality · Performs other related duties as assigned. QualificationsRequired Skills/Abilities: · Must have 2 years of experience using an auto-dialer system and reading a script verbatim · Experience using computers and performing data-entry functions · Legal experience is a plus · Minimum typing speed of 35 WPM · Ability to type and talk while using a hands free headset · Solid reading, writing, and verbal communication skills · Professional communication skills over the phone and with co-workers and supervisors · Previous telecommuting/remote work experience is a plus · Must be able to multitask and be proficient in the use of today’s technology · Must have a desk, chair and basic essentials to work from home · Must have a quiet work area without noise or distractions · Must have your own/personal high speed internet ** you cannot use Wi-Fi ** · Reliable and dependable attendance. Education and Experience: · This job requires a minimum of a high school diploma or G.E.D and two years of previous call center experience. Associate degree is preferred. · Experience using computers and performing data-entry functions. Physical Requirements: · Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: · Not all positions are remote; some require that the employee work in the office. · Must have a desk, chair and basic essentials to work from home. · Must have a quiet work area without noise or distractions. · Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload MBPS speed. · Must be logged onto your work computer and able to answer calls during your normal work hours. · Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MI, NC, NJ, NV, NY, PA, SC, TX or WV. Must be able to work EST hours provided above.

Role Description As the first point of contact for new patients, referring providers, and vendors, you will play a critical role in ensuring a smooth, efficient, and welcoming onboarding experience. Your ability to multitask, communicate clearly, and maintain data integrity across platforms is essential to the success of our team and patient satisfaction. Responsibilities: - Patient Onboarding & Scheduling: - Schedule all new patient appointments based on provider availability and location-specific schedules. - Understand and maintain knowledge of all 7 practice locations, including the providers who attend each office and their schedules. - Promptly respond to and manage incoming phone calls, online inquiries, and text messages from potential patients, existing patients, referring offices, and vendors. - Conduct outbound calls to follow up on referrals, online appointment requests, and other leads to convert them into new patients. - Gather and accurately document patient demographic information, referring dentist, reason for visit, and insurance details. - Provide basic information about our services, office locations, providers, and what patients can expect during their first visit. - Data Entry & System Management: - Enter and maintain all patient information in CareStack and the Referral Lab platform — ensuring both systems are always in sync and up to date. - Regularly audit new patient schedules to confirm all necessary records, referrals, x-rays, and insurance details have been received and correctly imported. - Manage daily follow-up tasks in Referral Lab to ensure timely communication and efficient processing of patient leads. - Referral & Office Coordination: - Build and maintain strong relationships with referring dental offices through professional communication and timely follow-ups. - Add new referring offices to the Referral Lab and immediately notify the marketing team via email for relationship-building and follow-up. - Assist in monitoring referral trends and help identify opportunities for outreach or improvement. - Additional Duties May Include: - Participate in team meetings and provide feedback to improve workflows. - Support other front office staff during peak times or staff absences. - Stay up to date on insurance changes, provider schedules, and procedural offerings to better assist patients. - Maintain confidentiality and compliance with HIPAA and company policies. Qualifications - Strong communication skills, both verbal and written. - Exceptional phone presence with a professional and friendly demeanor. - High attention to detail and organizational skills. - Previous experience in dental or medical front office setting preferred. - Familiarity with CareStack, Referral Lab, or similar platforms is a plus. - Self-motivated and team-oriented with the ability to adapt to a fast-paced environment. - Tech-savvy and comfortable navigating multiple platforms and software systems. - Strong relationship-building skills. - Ability to work independently. - Proficiency in Microsoft Office. - Professional, approachable, and confident in representing the practice in the community. Benefits - Competitive compensation (base + performance incentives). - Complimentary or discounted services. - Opportunities for professional growth in a rapidly expanding industry. - A supportive and collaborative team environment.

Department: 12700 Enterprise Corporate - Patient Access & Care Team: IL/WI Operations Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: PART‑TIME SCHEDULE OPTIONS (AS AVAILABLE): Option 1 – Flexible First Shift (20 hours/week) • First shift with flexible hours • Availability on Mondays and Tuesdays is required Option 2 – Structured First Shift (20 hours/week) • 8:00 AM – 1:00 PM CST • Monday, Tuesday, Wednesday, and Saturday Option 3 – Second Shift (20 hours/week) • Start time options: 2:30 PM, 3:00 PM, 3:30 PM, or 4:00 PM CST • Workdays: Monday, Tuesday, Saturday, plus one additional weekday of your choice Option 4 – Weekend‑Focused Schedule (24 hours/week) • 8:00 AM – 4:30 PM CST • Saturday, Sunday, and Monday Option 5 – Flexible Hours, Multiple Shift Lengths (20 or 24 hours/week) • Work between 7:00 AM – 6:00 PM CST • Mondays and Tuesdays required • Choose shifts of 4, 8, 10, or 12 hours Schedules are limited and assigned based on availability at the time of offer. Pay Range $21.85 - $32.80 MAJOR RESPONSIBILITIES: Uses protocols, facility/provider information, and established policies and procedures to seamlessly link the patient experience between the Patient Access & Care Team (PACT) and the practice site. Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary. Has the ability to recognize complex non-clinical problems and questions and escalates for resolution when needed. Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information, verifies insurance coverage, and may collect co-pays, deductibles, and previous balances. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements. Updates financial responsibility and other data when changes or additions occur and communicates to patients as appropriate. Provides referrals to physicians/providers. Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with customer information. Identifies emergent calls based on information provided by caller and department guidelines. Follows the process for immediate transfer to Registered Nurse for triaging or appropriate more experienced staff for resolution. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling. Determines the level of care needed by patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate. Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution. Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases. Performs additional duties based on department needs such as faxing, updating medical records, logs, and reports, managing files/databases, assisting with entering, gathering, organizing, and compiling data for reports. Maintains knowledge and efficient utilization of all information systems utilized by the department. Licensure, Registration and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: Experience in healthcare preferred. Experience in a call center preferred, or other applicable customer service-related area. Knowledge, Skills & Abilities Required: Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment. Basic knowledge of medical terminology is helpful, but not required. Basic understanding of computers and desktop software packages. Ability to work in a fast paced environment, handling a variety of customer/patient needs. Basic multitasking and problem solving skills, as well as organization and prioritization skills. Ability to use/manage a multiple-line telephone system. Demonstrated ability for analysis, logical thinking, accuracy and concern for detail. Strong verbal communication skills and ability to interact with a diverse customer population. Ability to provide excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the call on multiple systems. Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues. Ability to work a variety of hours based on departmental business needs. Physical Requirements and Working Conditions: Must have functional vision, touch, speech, and hearing. Required to sit most of the workday. Operates all equipment necessary to perform the job. Exposed to normal office environment and/or remote work environments. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement Job Summary The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Knowledge, Skills and Abilities - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.