• specialize in the placement of IP/Patent professionals nationwide • understand clients’ technical needs • know candidates’ individual talents and career interests • leverage a broad network of long-term client relationships • maintain superior knowledge of the IP job market • offer trusted career advice for candidates

• Deliver tem’s company-level narrative: clarify what we stand for, how we explain it, and how it shows up consistently across leadership, media, policy, and commercial moments. • Act as the strategic communications partner to the Chief Growth Officer: turn complex, cross-functional input into clear recommendations and decisions. • Lead major corporate communications moments such as annual reporting, category narratives, regulatory developments, and high-impact stakeholder announcements. • Triage and steer public affairs topics with PR and government partners, ensuring the right posture, priorities, and follow-through. • Build comms readiness across the organisation: message frameworks, spokesperson alignment, and light-touch issue preparedness so tem is confident and coherent under scrutiny. • Design simple operating systems for strategic comms: clear ownership, review loops, and escalation paths so quality is repeatable and fast.

• Design, develop and manage CX program initiatives to launch date. • Lead and collaborate with key internal functional teams or subject matter experts that are key to success of the program and generate results that align with the program objectives. • Work with the CX Analysts to identify, measure, and monitor CX or other success metrics to quantify the impact of new initiatives and ongoing business processes. • Collaborate with the Director of CX to identify necessary content and communications in support of the initiatives. • Oversee the creation of program-specific communications, digital assets, and member awareness campaigns working with copy team and digital execution team. • Develop program plans, milestone and status reporting and escalation process for each CX strategic initiative. • Adapt to changing business priorities, effectively multitasking to meet deadlines and deliver results.

• Support our strategic use of multi-channel media across the organization • Monitor trends and opportunities across social media platforms to identify opportunities for our organization to gain visibility on our key policy issues • Draft communication content (e.g. talking points) for staff to use to amplify our work • Stay up to date on how to best use our current social media platforms to maximize our audience reach • Coordinate our process to track media hits and maintain weekly analytics on earned and owned media • Maintain process to send our organization’s media clips each morning • Maintain systems to ensure accurate data for all required metrics, and draft data summaries to share progress with key stakeholders • Draft scripts for, produce, and edit videos to promote our work; including selfie-videos, short-form videos (up to two minutes), and long-form videos (up to five minutes) • Draft, and post blogs that promote our work and our policy expertise • Draft social media posts in alignment with our overall communication team strategy • Create graphics and motion graphics that are aligned with our branding • As needed, draft and edit additional media materials, including press releases, media advisories, statements, op-eds, letters to the editor, etc. • As needed, support other key communication work (for example: editing Instagram Lives, technical support with Zoom events, etc.) • Complete administrative tasks as needed • Perform other duties as assigned