• Account management with an outcome of increased customer satisfaction and an increase in retention and account growth • Mastery and consistent execution of Gartner’s sales methodology • Account planning and territory management • Managing forecast accuracy on a monthly/quarterly/annual basis • Maintaining competitive knowledge and focus • In-depth knowledge of Gartner’s products and services

• Responsible for acquiring new business deals • Negotiating complex deals with C-level executives • Building and maintaining customer relationships • Collaborating with the sales team and other departments • Analyzing processes to drive growth

• Responsible for growth and expansion of direct sales and profit margins within assigned accounts in the areas of Birmingham (Midlands), Cotswold's, Bristol, Surrey, West London on Ormco's Spark Clear Aligners. • Lead generation and establishing professional relationships with key personnel at customer accounts. • Meets assigned targets for profitable sales volume and margins. • Managing customer accounts to provide a consultative partnership on their aligner strategy and support growth for both the business and the customer. • Expansion of market share by acquiring new business prospects providing detailed overview on features and benefits of Spark Aligners vs Competitor brands. • Support implementing Spark into the practice’s digital workflow. • Train all staff within the practice on clinical and commercial aspects of Spark. • Implement marketing support within the practices (marketing materials provided by Ormco). • Collaborate with Territory Managers to achieve better results and maximize customer experience. • Support customers efficiently with problem solving mindset to overcome obstacles and challenges. • Provide quantitative and qualitative insights into the aligner market for your region working with the Ormco Strategy in frequent overview meetings with your manager. • Ensure processes followed according to compliance. • Perform other responsibilities/duties that may assigned.

• Average monthly a minimum of 30 outbound & inbound calls daily to assigned accounts across multiple locations to engage clients and uncover sales opportunities. • Average a minimum of 2 hours in talk time daily per month. • Professionally manage inbound customer calls to address needs and support sales goals. • Increase call volume during specific campaigns or when required by sales objectives. • Utilize the telephone system/Five9 to efficiently handle daily outbound and inbound calls. • Document all account interactions and updates thoroughly in Salesforce. • Adhere to a Salesforce call cadence to maintain consistent communication and prevent call backlogs. • Collaborate with customer service teams to resolve account issues and support client satisfaction. • Conduct meaningful sales and relationship-building conversations with assigned accounts. • Provide guidance to Independent Store Owners on optimizing inventory competitiveness by recommending relevant NAPA products and services. • Analyze sales data to identify gaps and potential growth areas with assigned accounts, promoting products and services to close those gaps. • Apply insights gained from team collaboration, tools, and ongoing training to improve sales techniques and conversions. • Actively participate in team scripting and role-play exercises to enhance sales skills. • Perform additional duties as assigned by the manager.