About Niyam IT, Inc. (Niyam) Niyam IT was founded in 2007 by a group of consultants who shared a unique vision: a technology company steeped in orderly process yet driven by passion and innovation. Over the following decade, we fine-tuned our craft and built an impressive track record of successful outcomes, securing our reputation as the go-to provider of smart, innovative solutions. Today, Niyam is at the forefront of the industry, leading the way in crafting mission-critical technologies for Emergency Preparedness & Response, Natural Resource Management, Law Enforcement & Justice, Health IT, and Global Citizen Services. What We Offer: - Flexible Work Hours: Life doesn’t always fit into a 9-to-5 schedule. We offer flexibility to help you manage your work-life balance effectively. - Remote Work: Niyam IT understands the value of flexibility. We offer remote work. - Career Growth: Niyam IT is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities for training and advancement within the company. - Great People: Our people are the blueprint of who Niyam IT is to the industry and community. - Great Environment: Niyam IT fosters a great environment where innovation, collaboration, and personal growth thrive. - Diversity & Inclusion: We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam IT. Join us in creating a workplace where innovation, diversity, and well-being thrive. Your journey at Niyam IT awaits. Apply today! Niyam is seeking an experienced Technical Program Lead to manage and support the implementation of IBM Maximo, an enterprise asset management (EAM) solution for a federal client. The ideal candidate will have deep technical expertise on IBM Maximo, strong Agile project management skills, and a proven record of successful EAM system implementations in complex enterprise environments. Roles and Responsibilities: - Lead all the technical management aspects of end-to-end IBM Maximo implementation projects. - Serve as the technical SME for IBM Maximo, including system architecture, configuration, integration, customization, data migration, deployment and O&M. - Provide technical guidance on Maximo Core to support the full lifecycle management process including asset management, work management, inventory and procurement, contracts, resources, planning and scheduling, analytics and reporting, integration, and safety. - Provide guidance and support to ensure compliance with IT security, data governance, and industry best practices for Maximo implementations working collaboratively with the client and internal teams. - Oversee and support data migration, system integration, deployments, and Maximo platform development. - Identify technical project risks and develop mitigation strategies. - Manage system performance turning and troubleshooting. - Translate business requirements into technical specifications. Qualifications and Education Requirements: - US Citizenship with ability to obtain Public Trust. - Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field. - 12+ years of experience with IBM Maximo, including at least 3 full-cycle implementations. - 5+ years of experience as a Technical Project Manager; experience working on Agile Teams is a plus. - IBM Maximo Certifications: Certified Deployment Professional or IBM Certified Administrator. - Hands-on experience developing and implementing IBM Maximo workflows and automation to support asset management, work management, and other key business processes. - Excellent communication skills (written and verbal), cross-organizational leadership (client, partners, and vendors), and key stakeholder engagement and management. - Knowledge of APIs, web services (REST/SOAP), or middleware platforms. - Strong understanding of IBM Maximo architecture, Business Intelligence Reporting Tools (BIRT), automation scripts, and Maximo Integration Frameworks (MIF). - Ability to prepare and present project-related information to leadership teams. Preferred Skills and Qualifications - Project Management Professional (PMP) or SAFe Agile certification. - Experience with public sector procurement processes, asset life cycle management, and regulatory compliance. - Understanding of government IT standards, data privacy, and security protocols (i.e., FedRAMP) - Experience using Atlassian Jira and Confluence, or other tools. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Niyam IT, Inc. is an Equal Opportunity (“EEO”) Employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, gender identity, pregnancy, marital status, partnership status, age, citizenship status, veteran or military status, medical condition, genetic information, national origin, disability, unemployment status or any other characteristic prohibited by federal, state and/or local laws. Location Fairfax, Virginia (Remote) Department Client Operations Employment Type Full-Time Minimum Experience Experienced

• Play the role of “Agile Release Train Engineer” OR Program Manager managing cross skilled teams in assigned Agile Release Train (ART) • Be first line of defense to shield delivery teams from planned and unplanned needs for various purposes. • Collaborate with Transformation leadership team to develop Objective and Key Results (OKR’s) for L4 and below. • Manage intake process for the program and coordinate intakes through the phases of assessment, estimation & planning. • Manage scope change management practices and drive governance to ensure strong scope change control. • Manage Administration and Control of JIRA and Confluence • Drive and oversee coordination of cross-functional teams involved in the transformation to support all aspects of the program. • Manage the weekly forums of health measurement, dashboard generation, status reporting, risk monitoring, issue escalations, process audit & reporting. • Maintain the data sanity in tools like Jira, Confluence, Planview & SharePoint. • Organizers of cross ART collaborative sessions & cadences e.g. Retrospectives. • Drive alignment among delivery governance with organizational governance. • Establish quality standards to be followed across the teams. • Be the first line of integration with external teams for data measurement & data sharing e.g. L1 & L2 executive teams, Office of CTO, Office of CPO. • Be first line of integration with teams external to the program for cross dependency tracking e.g. with Insurance, Integration Services. • Monitor process adherence & activate remediation protocols where needed. • Provide support to other transformational services e.g. Organization Change Management, User Training, Knowledge Retention etc. using the data available in various tools.

Role Description - Define, build and lead cross-functional programs to deliver end-to-end solutions which solve various problems in technical and business domains. - Accountable for identifying and overcoming end-to-end, cross-functional problems in technical domains across client and/or server infrastructure. - Lead execution and delivery of solutions to resolve business problems via strategic thinking and on-the-ground leadership. - Drive and influence technical and product strategy, proactively identify problems, align on priorities, and set direction for a broadly cross-functional area. - Define and deliver on technical requirements that solve people or product problems, platform or infra requirements in conjunction with partners. - Define metrics & measurement, rollout, and scalable and sustainable operational plans. - Identify and improve inefficiencies in operation. - Telecommuting from anywhere in the U.S. allowed. Qualifications - Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Civil Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field. - 2 years of work experience in the job offered or a computer-related occupation. - Experience in technical product/program management. - Evaluating, defining, and improving end-to-end processes with functional and/or technical solutions. - Working across organizations to drive business decisions with technical and non-technical stakeholders. - Planning, deploying, or operation of cloud infrastructure technology. - Analytical, ambiguous problem-solving, and negotiation skills. - Scaling and connecting programs in a dynamic environment. Requirements - 2 years of experience in the following: - Technical product/program management. - Evaluating, defining, and improving end-to-end processes with functional and/or technical solutions. - Working across organizations to drive business decisions with technical and non-technical stakeholders. - Planning, deploying, or operation of cloud infrastructure technology. - Analytical, ambiguous problem-solving, and negotiation skills. - Scaling and connecting programs in a dynamic environment. Benefits - $229,222/year to $270,820/year + bonus + equity + benefits.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. AI transformation at Genesys shapes how teams work, make decisions, and deliver meaningful customer outcomes at scale. As a Transformation Readiness Manager, you will lead the people side of AI adoption across the enterprise, ensuring AI tools are embedded into daily workflows in ways that drive measurable business results. You will operate at the intersection of strategy, behavior change, and technology, partnering with senior leaders to translate AI investments into sustained performance improvement. At Genesys, we embrace empathy, move forward together, and go big in reimagining how organizations deliver exceptional experiences, and this role is central to building that capability internally. Key Responsibilities: - Lead enterprise-wide AI adoption strategies that drive measurable behavior change and business impact across functional areas - Own end-to-end change strategies for AI-enabled initiatives, aligning adoption plans with evolving business priorities and governance requirements - Partner with senior leaders in transformation, technology, and business functions to influence strategy and embed AI into core workflows - Conduct impact and readiness assessments focused on workflow redesign, capability gaps, and organizational risk - Design and implement engagement programs, champion networks, and leader enablement initiatives that accelerate sustained adoption - Define and track adoption metrics, translating data into actionable insights that continuously refine strategy in a fast-moving AI landscape - Coach leaders and managers through ambiguity, enabling confident decision-making as AI capabilities and use cases evolve Required Qualifications: - Demonstrate 5 to 7+ years of experience leading change management, digital transformation, or organizational development initiatives within enterprise environments - Deliver measurable adoption outcomes across complex, cross-functional programs with clear business impact - Influence senior leaders and stakeholders across multiple business units with strong executive presence and communication skills - Apply analytical thinking to define adoption metrics, assess impact, and translate insights into practical action plans - Navigate ambiguity and rapidly evolving priorities with resilience and adaptability Preferred Qualifications: - Support AI, automation, or advanced technology adoption initiatives within enterprise settings - Apply management consulting experience to enterprise-scale transformation efforts - Design human-centered change strategies that move beyond traditional, compliance-driven methodologies #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $108,500.00 - $190,900.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.