• Provide high quality of service at all times • Service and maintain equipment • Practice safe driving • Provide excellent customer service to customers and team members

• Focus on practicing medicine • Connect with one another • Provide the best possible care to patients

• Responsible for primary clinical support in assisting sales representatives. • Provide technical expertise, product demonstrations, patient care, installation and maintenance of company products. • Develop and maintain relationships with physicians and staff at assigned clinical sites. • Provide technical and educational training to physicians and staff on the use of the company’s products. • Provide case support, including Operating Room/Procedure support. • Serve as primary resource for clinical support including troubleshooting, programming, and patient follow-up for company products.

• Own the full lifecycle of credentialing for physicians and advanced practice providers, including initial onboarding, primary source verification, re-credentialing, and ongoing monitoring • Verify education, training, licenses, board certifications, malpractice insurance, and work history with complete accuracy • Ensure all credentialing files meet NCQA, TJC, CMS, and payer-specific requirements • Prepare, submit, and track enrollment applications with commercial payers including BCBS, UHC, Aetna, and Cigna, as well as Medicare and Medicaid • Manage CAQH ProView including quarterly attestations and document maintenance • Process Medicare enrollments and updates through PECOS • Create structure in areas that currently have few or inconsistent processes • Organize credentialing inputs from multiple sources and turn them into clear workflows, trackers, and checklists • Track effective dates and panel statuses and communicate updates to internal stakeholders • Maintain accurate provider data across CAQH, PECOS, payer portals, and internal systems • Keep all credentialing records continuously audit-ready with complete and up-to-date documentation • Monitor expiring state licenses, DEA registrations, malpractice insurance, and board certifications