Role Description AO is seeking driven, service-oriented professionals ready to step into leadership. This fully remote opportunity allows you to work from home, create a flexible schedule, and grow your career through structured mentorship and leadership development. If you’re passionate about delivering exceptional client experiences and inspiring others to succeed, this role provides the platform to do both—while maintaining balance and long-term growth. - Lead by example in delivering high-quality customer service - Support, coach, and motivate team members toward service excellence - Manage client interactions with a professional, solutions-focused approach - Collaborate effectively in a remote environment while maintaining accountability - Participate in leadership training, mentorship, and ongoing development Qualifications - Strong commitment to exceptional customer service - Excellent communication and interpersonal skills - Ability to lead, motivate, and inspire others - Growth-minded, coachable, and eager to advance professionally Benefits - 100% Work-From-Home Environment - Flexible Scheduling to fit your lifestyle - One-on-One Mentorship from experienced leaders - Leadership Development & Management Training - Union-Backed Representation and Support - Annual Incentive Trips for top-performing leaders - Health Insurance Reimbursement Program - Performance-Based Growth & Advancement Opportunities Company Description

• building and maintaining strong relationships: develop and nurture relationships with key customers to understand their business needs and goals, act as a trusted advisor • elevating customer satisfaction, retention and product adoption: monitor customer satisfaction levels and proactively address any concerns or issues, provide solutions, and drive value from GetResponse MAX • providing product expertise and support: provide ongoing support via phone, email and meeting software for our customers • managing customer success planning: define clear goals, milestones, and success metrics in partnership with customers; regularly review progress and provide recommendations for improvement or optimizations • managing cross-functional collaboration: collaborate closely with internal teams such as Sales, Support, Product, and Marketing to ensure a seamless customer experience

Role Description AO is actively seeking driven, ambitious professionals ready to step into leadership and grow with a high-performing organization. If you take pride in building meaningful client relationships, bring a strong sense of self-discipline, and are motivated to exceed expectations, this opportunity was built for you. This is more than a remote position—it’s a career path. With 100% work-from-anywhere flexibility, proven systems, and access to world-class mentorship, AO provides the structure and support needed for motivated individuals to thrive, advance, and be rewarded for performance. Qualifications - Strong communication skills, including active listening and solution-oriented problem-solving - Ability to learn quickly, adapt, and perform in a fast-paced, evolving environment - Comfortable working independently while also contributing to a collaborative team culture - Self-motivated with a strong work ethic and a desire to achieve at a high level - Coachable mindset with leadership potential Benefits - Incentive Travel Programs – Qualify for trips with top leaders to destinations such as Cabo, Tulum, Las Vegas, and Cancun - Performance-Based Prizes – Earn exciting rewards including Jeep Wranglers, MacBook Pros, Airbnb getaways, and more - 100% Remote / Work From Anywhere – Work from home or anywhere that fits your lifestyle - Ongoing Weekly Training Calls – Learn directly from some of the most successful leaders in the organization - Leadership Development – Structured mentorship designed to help you grow into management and leadership roles Company Description At AO, we believe in empowering our people to compete against their personal best while enjoying flexibility, growth, and recognition. You’ll work alongside experienced leaders who are invested in your success and committed to helping you build a long-term, sustainable career. How to Apply To be considered, please submit your contact information along with an updated resume for review. In alignment with our commitment to community wellness and convenience, all interviews are conducted via Zoom video conferencing.

• Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops. • Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience. • Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact. • Build and maintain data dashboards and reporting frameworks to surface CX performance insights and support data-driven decision making. • Map and evaluate the end-to-end customer journey, identifying friction points and recommending improvements across touchpoints. • Partner closely with Product, Operations, and Training teams to address systemic issues and translate customer insights into product, process, and policy improvements. • Drive continuous improvement initiatives within the support organization, focusing on operational efficiency, quality standards, and customer outcomes. • Translate quality and customer insights into training materials, coaching programs, and process improvements to elevate support team performance.