Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. The Customer Service Advocate (CSA) works in a Service Center environment and is the primary point of contact for inbound calls, Live Chat inquiries, and customer support cases. The CSA’s daily objective is to provide a superior customer experience by collaborating with multiple cross-functional operations teams to resolve customer issues.  Customer support tasks include, but are not limited to: new client set up, account and specimen management, clinical and billing support, shipping, equipment, and supply inquiries. The ideal candidate will possess healthcare administrative and clerical support experience, be a self-starter, and thrive in a fast-paced, customer-centric environment.  Essential Functions The following are intended to be examples of the tasks for which the person in this position is responsible.  These tasks are not intended to be complete or all-inclusive and do not preclude management from assigning other or related tasks and projects for which the individual has demonstrated competency through performance. - Successfully and effectively address all calls and cases received in the Service Center.   - Maintain accurate call records of customer interactions or transactions, including recording details of inquiries, complaints, or comments, to include action steps taken to resolve the reason for the call. - Perform outbound calls to obtain information to complete specimen or billing processing and/or investigate order issues. - Process and facilitate requests for amended reports, add-on tests, cancellation requests, and data entry errors. - Access, enter, update, and maintain accurate customer account information in Laboratory Information System, CRM, and other software platforms while speaking with the caller in real time. - Provide technical support for MH customer portal. - Route calls and cases to other departments when appropriate. - Ensure HIPAA, Confidentiality, and compliance policies, procedures, and standards are always adhered to. - Accurately process new client registrations, service contracts, customer agreements, and practice update forms.   - Utilize subject matter expertise to proactively identify customer training opportunities. - Effectively build rapport with diverse internal and external customer base. - Maintain competencies required for the position and specific areas assigned. - Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to. - Perform other duties and special projects as assigned.

Department: 13298 Enterprise Revenue Cycle - Eligibility: Illinois Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Virtual position. Standard hours are 10:30 AM–7:00 PM, with one weekday off (Tuesday or Thursday). Every other weekend is required (8:00 AM–5:00 PM). Schedule determined at hire. No holidays Pay Range $22.90 - $34.35 Major Responsibilities: - Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service. - Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care. Explains how non-covered and out-of-network services factor into the out-of-pocket cost. - Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances. Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment. - Interviews uninsured patients to assess for qualifying financial needs. Identifies available assistance programs and coordinates with patient to complete paperwork and applications for any potential coverage(s). Continues follow-up efforts to obtain a funding source for patient’s health services. - Initiates credit scoring to determine each patient’s eligibility for Medicaid, hospital-sponsored charity care, and other programs through a comprehensive patient interview. - Works in conjunction with state social worker and/or outside eligibility vendor to assist in the appropriate completion of Medicaid applications, ensuring this funding source is maximized based on patients’ eligibility. - Demonstrates working knowledge of insurance benefits, insurance companies, and Marketplace insurance options, and stays informed of other payer sources entering the markets. - Educates physician office/patient on the organization’s applicable policies such as Financial Assistance Policy, Patient Financial Responsibility, Non-Covered Services, and Deferral of Care. Coordinates with provider office to determine scheduling options based on the need to secure funding and clarify patient’s financial responsibility. - Stays current on regulations and eligibility requirements for government funding, especially Medicare and Medicaid. Understands and complies with all internal charity care policies and processes. Understands, complies with, and can articulate federal regulations around 501R. Performs in a HIPAA-compliant manner with all pertinent patient interviews, including management of demographic data, topics discussed, and actions taken. - Collaborates with peers in the operational flow for uninsured patients or patients that are concerned about costs for upcoming services. Serves consumers in various settings, including virtual, bedside, Emergency Department room, clinic exam room, Urgent Care, consult space, or a Financial Resource Specialist office. Licensure, Registration, and/or Certification Required: - None Required. Education Required: - High School Graduate, or - Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). Experience Required: - Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting. Knowledge, Skills & Abilities Required: - Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities. - Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate, either virtually or in person. - Has solid knowledge of how various types of insurances operate related to denials and appeals processes. - Basic medical coding knowledge. - Understanding of insurances, billing and denials - Ability to use a combination of scripted notes and clear, written communication when documenting in patients’ accounts. Physical Requirements and Working Conditions: - This position requires travel, therefore, will be exposed to weather and road conditions. - Operates all equipment necessary to perform the job. - Exposed to a normal office environment. - Must be able to sit a majority of the workday - Occasionally lift up to 10 lbs. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Role Description This role will help set up Radicle’s customer advocacy engine—capturing, coordinating, and activating customer stories, referrals, quotes, and proof points to drive adoption, new business, and upsells through strengthening our reputation. Sitting within Product Marketing, this position will ensure that customer evidence is consistently surfaced and leveraged across the funnel. Primary Focus Areas: - Develop and manage customer advocacy and referral programs - Source and coordinate customer stories, quotes, and proof points - Support creation of ROI-backed case studies and customer evidence - Maintain a consistent cadence of customer communications - Partner with Product, Sales, and CX to activate customer proof throughout GTM Success Looks Like: - Increased product adoption, new business and upsells - Greater sales effectiveness through stronger customer proof - A repeatable advocacy/referral motion that supports pipeline - Clear, consistent visibility into customer impact and outcomes Qualifications - 2+ years in Product Marketing, Customer Marketing, or similar GTM role - Strong ability to develop stories from qualitative and quantitative data - Ability to develop and tell compelling stories that drive new business and upsells - Experience creating short and long-form enablement content including sales sheets, ROI calculators, white papers, webinars, and other materials - Experience with GTM campaigns for upsells, cross-sells, and feature releases - Strong project coordination and cross-functional communication - Ability to turn customer insights into clear narratives and assets Benefits - Unlimited PTO policy - Competitive medical, dental, and vision healthcare coverage - 401k matching - Paid holidays - Volunteer time off - Paid parental leave - Remote work stipend Compensation $95,000 - $105,000 Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process. Company Description Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Supports the efforts of the clinical team through collaboration with prescribers and targeted beneficiaries in order to ensure appropriate, evidence-based drug selection and resolve medication-related problems. - Provides medication therapy management (MTM) services via triage of inbound calls to the MTM hotline, monitors fax line for prescriber responses and completion of failed faxes, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services. - Documents and records services/activities in appropriate databases/software to ensure compliance with CMS requirements for clinical service offerings assigned in designated area. - Engages in drug utilization review (DUR) by supporting the execution of DUR initiatives via meeting preparation, letter campaigns, and telephonic outreach to members/providers. - Supports basic data analytic activities and tracking of interventions, and assists with preparation and documentation of responses to regulatory audits associated with the over utilization program. - Performs other duties as assigned. - Complies with all policies and standards. Education/Experience: High School or GED required, 0-1 year of experience in pharmacy operations managed care, hospitals, and/or retail environments. Licenses and Certifications: Certified Pharmacy Technician (CPhT) Preferred Location: Prefer candidate to live in KY. Hours: 8-5 EST Pay Range: $15.87 - $27.25 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act