About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch. About the Role *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:14f84983-cf42-4779-b994-2f09101a71ff-3" data-testid="conversation-turn-8" data-scroll-anchor="true" data-turn="assistant"> At Scorpion, we believe exceptional client experiences do not happen by accident. They are intentionally designed, continuously improved, and deeply rooted in how teams work together. The Client Experience team exists to elevate and scale those experiences across every stage of the client journey. This role is remote, and we are seeking candidates based in the Chicago, IL area. As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system. Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change. This is a highly visible leadership role for someone who enjoys building, improving, and challenging the status quo in service of a better experience for both clients and teams. You are curious, collaborative, and energized by bringing people together around a shared vision. If you are passionate about creating meaningful client impact, building inclusive teams, and shaping how an organization shows up for its clients, we would love to hear from you. What Your Success Will Look Like Voice of the Client - Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels. - Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions. - Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey. - Translate insights into clear, measurable improvements that strengthen trust and long term outcomes. Client Experience Strategy and Journey Design - Define and lead the enterprise wide client experience vision and roadmap. - Design and continuously improve the end to end client journey across segments and lifecycle stages. - Establish clear experience standards aligned with Scorpion’s brand promise and value proposition. - Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs. Lifecycle Optimization and Continuous Improvement - Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages. - Lead cross functional initiatives that improve the client experience and strengthen long term partnerships. - Implement scalable systems that balance consistency with personalization. Metrics and Accountability - Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics. - Build visibility through clear dashboards and shared metrics that support informed decision making. - Partner with leaders to address systemic challenges and improve performance across the client journey. Cross Functional Leadership - Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience. - Ensure alignment between business strategy and experience delivery. - Influence service models and priorities based on client and field insights. - Embed client focused thinking into planning, decision making, and day to day operations. Team Leadership - Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement. - Ensure the team remains connected to real client experiences through regular exposure and learning. - Coach and influence leaders across the organization to deliver consistent client value. - Foster a culture of collaboration, accountability, and continuous improvement. Who You Are And What You Bring - Education - Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field—or equivalent practical experience. - Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued. - Experience - 10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations. - 5+ years of experience leading and developing high performing CX focused teams within complex organizations. - Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations. - Skills - Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions. - Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value. - Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes. - Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action. Our Scorpion Values - Winning Mindset: When our clients win, we win. - Genuine Care: We only succeed when we are truly invested in our clients and each other. - Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives. - Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. - Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team. A Scorpion Leader will lead by example, and this is what it looks like Leads from the front: Rolls up their sleeves to solve problems; Has an open door; Leads by example Empowers their teams to hit their goals: Clears the path; Provides the right resources; Coaches and develops Builds trust: Has self-awareness and high EQ; Shares transparently; Does what they say, consistently Communicates effectively: Shares their vision; Gives and seeks feedback; Share necessary information quickly Motivates & Inspires: Celebrates wins; Brings people along; Gets people excited about the work Makes their team an exciting place to be: Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere Compensation We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location. - The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. - The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions. Our Benefits We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow. - 100% employer-paid medical, dental, and vision insurance - Flexible paid time off, so you can rest, relax, and recharge away from work - Paid parental leave - Paid cell phone and service - Remote office allowance - Professional development and development courses - Regular manager check-ins to drive performance and career growth through Lattice Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. Reasonable Accommodations Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.

About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch. About the Role *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:14f84983-cf42-4779-b994-2f09101a71ff-3" data-testid="conversation-turn-8" data-scroll-anchor="true" data-turn="assistant"> At Scorpion, we believe exceptional client experiences do not happen by accident. They are intentionally designed, continuously improved, and deeply rooted in how teams work together. The Client Experience team exists to elevate and scale those experiences across every stage of the client journey. This role is remote. However, candidates located near a Scorpion office will be expected to work in a hybrid model. As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system. Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change. This is a highly visible leadership role for someone who enjoys building, improving, and challenging the status quo in service of a better experience for both clients and teams. You are curious, collaborative, and energized by bringing people together around a shared vision. If you are passionate about creating meaningful client impact, building inclusive teams, and shaping how an organization shows up for its clients, we would love to hear from you. What Your Success Will Look Like Voice of the Client - Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels. - Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions. - Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey. - Translate insights into clear, measurable improvements that strengthen trust and long term outcomes. Client Experience Strategy and Journey Design - Define and lead the enterprise wide client experience vision and roadmap. - Design and continuously improve the end to end client journey across segments and lifecycle stages. - Establish clear experience standards aligned with Scorpion’s brand promise and value proposition. - Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs. Lifecycle Optimization and Continuous Improvement - Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages. - Lead cross functional initiatives that improve the client experience and strengthen long term partnerships. - Implement scalable systems that balance consistency with personalization. Metrics and Accountability - Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics. - Build visibility through clear dashboards and shared metrics that support informed decision making. - Partner with leaders to address systemic challenges and improve performance across the client journey. Cross Functional Leadership - Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience. - Ensure alignment between business strategy and experience delivery. - Influence service models and priorities based on client and field insights. - Embed client focused thinking into planning, decision making, and day to day operations. Team Leadership - Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement. - Ensure the team remains connected to real client experiences through regular exposure and learning. - Coach and influence leaders across the organization to deliver consistent client value. - Foster a culture of collaboration, accountability, and continuous improvement. Who You Are And What You Bring - Education - Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field—or equivalent practical experience. - Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued. - Experience - 10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations. - 5+ years of experience leading and developing high performing CX focused teams within complex organizations. - Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations. - Skills - Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions. - Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value. - Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes. - Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action. Our Scorpion Values - Winning Mindset: When our clients win, we win. - Genuine Care: We only succeed when we are truly invested in our clients and each other. - Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives. - Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. - Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team. A Scorpion Leader will lead by example, and this is what it looks like Leads from the front: Rolls up their sleeves to solve problems; Has an open door; Leads by example Empowers their teams to hit their goals: Clears the path; Provides the right resources; Coaches and develops Builds trust: Has self-awareness and high EQ; Shares transparently; Does what they say, consistently Communicates effectively: Shares their vision; Gives and seeks feedback; Share necessary information quickly Motivates & Inspires: Celebrates wins; Brings people along; Gets people excited about the work Makes their team an exciting place to be: Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere Compensation We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location. - The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. - The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions. Our Benefits We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow. - 100% employer-paid medical, dental, and vision insurance - Flexible paid time off, so you can rest, relax, and recharge away from work - Paid parental leave - Paid cell phone and service - Remote office allowance - Professional development and development courses - Regular manager check-ins to drive performance and career growth through Lattice Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. Reasonable Accommodations Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.

Vice President of Sales Primary ARR Driver · Builder · Operator Company: RapidFort Market: Container Security · Kubernetes · Cloud-Native Infrastructure · Software Supply Chain Security Reports To: Chief Revenue Officer Location: United States — Remote (Bay Area preferred) Stage: Series A scaling toward Series B RapidFort is a Series A cybersecurity company backed by $42M from leading investors, building the next generation of container and software supply-chain security. We help enterprises and U.S. government agencies eliminate vulnerabilities in container images, secure Kubernetes environments, and protect cloud-native infrastructure at runtime. With a proven platform, strong customer traction, and an exploding market for software supply chain security, RapidFort is entering a major growth phase. Due to our work with DoD and Federal customers, U.S. citizenship is required Role Overview RapidFort is hiring a VP of Sales who leads from the front. This is a player-coach role for a proven cybersecurity sales leader who still loves closing enterprise deals. The VP will personally drive a significant portion of company ARR while building the structure, discipline, and team required to scale toward $100M+ ARR. This leader partners closely with the CRO to build a predictable, repeatable revenue engine while actively winning strategic enterprise customers. What You Will Do Drive Revenue Growth - Personally lead and close strategic enterprise deals - Build and manage a high-quality pipeline of enterprise opportunities - Sell to CISOs, DevSecOps leaders, and platform engineering teams - Drive both new logo acquisition and expansion revenue Build the Sales Engine - Establish territories, quotas, and pipeline standards - Implement structured forecasting and sales operating cadence - Introduce and enforce a sales methodology such as MEDDICC Develop the Team - Recruit and mentor high-performing Account Executives - Co-sell on strategic deals - Build a culture of accountability, performance, and transparency Scale the Business - Expand RapidFort’s customer base and ARR - Drive expansion across the installed base - Build the systems and processes needed to scale to $100M+ ARR Ideal Background Proven Revenue Leader - Track record of personally closing large enterprise cybersecurity deals - History of carrying a meaningful personal quota while leading teams - Demonstrated success building pipeline and closing complex deals Startup Builder - Experience scaling sales at Series A / B cybersecurity companies - Built territories, quotas, and pipeline processes from scratch - Experience scaling revenue from early stage toward $100M ARR Domain Expertise Experience selling one or more of: - Container security - Cloud-native infrastructure - DevSecOps platforms - Software supply chain security - Kubernetes / cloud security platforms Enterprise Sales Experience - Comfortable selling into CISOs, platform engineering, and DevSecOps teams - Experienced with complex multi-stakeholder enterprise deals Why This Role Is Unique - Category-defining container security platform - Backed by strong investors and scaling rapidly - Opportunity to build the sales foundation of a breakout cybersecurity company - Meaningful equity with potential to scale alongside company growth Compensation - Competitive base salary - Performance-based commission tied to ARR - Meaningful equity participation - Full benefits

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: - Innovate with Purpose: Build impactful solutions for customers worldwide. - Join Excellence: Work in a diverse, collaborative, and innovative team. - Shape the Future: Lead in redefining revenue optimization. - Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! We’re looking for a Vice President of Customer Success to lead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA. This is a high-impact leadership role driving customer outcomes, adoption, renewals, and expansion opportunities while representing the voice of the customer across the organization. You’ll partner closely with Product, Engineering, Sales, Renewals, Services, and Support teams to ensure every customer gets maximum value from our platform. If you’re passionate about customer advocacy, building world-class teams, and driving revenue growth, this is your opportunity to make a measurable impact. WHAT YOU WILL DO: Drive Customer Success Outcomes • Hold steady renewal rates and reduce down sell & churn • Expand revenue in accounts through new products and expansion opportunities • Influence future lifetime value through higher product adoption, customer engagement and overall customer health scores with constant identification of where the risks are within the customer base • Ensure Success Planning Workshops proceed for all appropriate Customers and drive execution to the resulting Customer Success Plans • Expand customer advocacy and referenceable customers • Tailor CS programs to meet the needs of customers at various stages in the customer journey and different segmentation needs • Prescriptively guide customers towards proven / recommended approaches to satisfying their business needs • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate and enforce the creation and management of “get well plans” • Travel to client sites domestically or internationally Measure Effectiveness of Customer Success • Define and manage operational OKRs (Objectives & Key Results) for team in support of the Company’s objectives and enforce the roll down of these KRs for CS members within Lattice • Track and report metrics and measures of business performance and customer health; product use, NRR, Churn, Upsell Recruit, develop and lead world-class customer success team • Attract high potential individual contributors and leaders into team • Refine onboarding process for new team members • Share knowledge within team, based on experience and lessons learned • Encourage continuous learning within team, developing a team of next generation leaders • Drive continual knowledge improvement for emerging product offerings and feature/function to assure optimum customer success Collaborate Across Company to drive Customer Success • Influence company-wide culture of Customer Success • Drive company-wide customer success processes and metrics • Work closely with the sales to align on customer strategies, renewal forecasting, and account opportunities • Partner with product to ensure customers are informed of latest features and functionality and advocate internally for additional product enhancements based on customer needs • Align with Renewal Team around measurement and forecasting SUCCESS OUTCOMES: 1-3 Months: - Build strong relationships with CSM and TAM leaders in Americas and EMEA; assess team structure, talent, and coverage models. - Conduct a baseline review of customer health, renewal rates, churn, NRR, and upsell/cross-sell metrics; identify key risks in the current portfolio. - Review and refine Customer Success Planning Workshop framework to ensure consistent execution across segments. - Establish operational OKRs for the CS team aligned to company objectives; input them into Lattice for tracking. - Meet with top 10–15 strategic customer executives to introduce yourself, establish credibility, and understand their goals and challenges. - Partner with Sales, Product, and Renewals leadership to define account ownership, handoff processes, and alignment on renewal forecasting. 4-6 Months: - Deliver measurable improvements in customer health scores across Growth, Enterprise, and Strategic accounts through structured success planning and proactive risk management. - Implement refined CS programs tailored by customer journey stage and segmentation; track adoption and satisfaction trends. - Reduce escalations by introducing “get well” playbooks and driving urgency in resolution processes. - Achieve measurable progress in renewal forecast accuracy and reduce churn in at-risk segments. - Demonstrate impact on NRR through early-stage expansion opportunities in at least 15–20% of Enterprise/Strategic accounts. - Strengthen team capabilities: new hires onboarded successfully, career development plans implemented, and training on emerging product features rolled out. 7 Months & beyond : - Deliver year-over-year improvement in renewal rates, NRR, and churn reduction aligned to board-level goals. - Establish Varicent as a trusted partner with key customers: grow referenceable accounts and expand executive-level advocacy. - Operationalize a repeatable CS operating model across regions, ensuring consistent processes for onboarding, adoption, renewals, and expansion. - Embed customer feedback loops into Product, Engineering, and Services to influence roadmap and enhance customer outcomes. - Mature internal reporting on customer health, churn, and upsell; leverage insights for predictive risk management and executive decision-making. - Develop a succession pipeline of next-generation CS leaders, demonstrating strong leadership bench strength. - Influence company-wide adoption of customer-first culture, with CS metrics integrated into executive dashboards and company-wide decision-making. WHAT YOU WILL BRING: • 12+ years' experience in Go-To-Market leadership positions within technology or Saas organizations, with at least 5 years in Customer Success • 5-7 years of experience managing managers, directors, and senior leaders • Proven experience leading teams who drive growth within existing accounts through new and expansion sales, exceptional retention rates and customer engagement and advocacy • Proven ability to develop strategies, translate them into initiatives and track successful delivery • Ability to communicate effectively across internal departments and external stakeholders • Results focused with ability to drive both activity and outcome metrics • Proven record of accomplishment working closely with Product, Services and Support teams • Strong empathy for customers AND passion for revenue and growth • Enthusiastic and creative leader with the ability to inspire others • Strong executive presence and business communication skills (multilingual is a plus) • Relevant Bachelor’s degree Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact