At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: - Innovate with Purpose: Build impactful solutions for customers worldwide. - Join Excellence: Work in a diverse, collaborative, and innovative team. - Shape the Future: Lead in redefining revenue optimization. - Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! We’re looking for a Vice President of Customer Success to lead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA. This is a high-impact leadership role driving customer outcomes, adoption, renewals, and expansion opportunities while representing the voice of the customer across the organization. You’ll partner closely with Product, Engineering, Sales, Renewals, Services, and Support teams to ensure every customer gets maximum value from our platform. If you’re passionate about customer advocacy, building world-class teams, and driving revenue growth, this is your opportunity to make a measurable impact. WHAT YOU WILL DO: Drive Customer Success Outcomes • Hold steady renewal rates and reduce down sell & churn • Expand revenue in accounts through new products and expansion opportunities • Influence future lifetime value through higher product adoption, customer engagement and overall customer health scores with constant identification of where the risks are within the customer base • Ensure Success Planning Workshops proceed for all appropriate Customers and drive execution to the resulting Customer Success Plans • Expand customer advocacy and referenceable customers • Tailor CS programs to meet the needs of customers at various stages in the customer journey and different segmentation needs • Prescriptively guide customers towards proven / recommended approaches to satisfying their business needs • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate and enforce the creation and management of “get well plans” • Travel to client sites domestically or internationally Measure Effectiveness of Customer Success • Define and manage operational OKRs (Objectives & Key Results) for team in support of the Company’s objectives and enforce the roll down of these KRs for CS members within Lattice • Track and report metrics and measures of business performance and customer health; product use, NRR, Churn, Upsell Recruit, develop and lead world-class customer success team • Attract high potential individual contributors and leaders into team • Refine onboarding process for new team members • Share knowledge within team, based on experience and lessons learned • Encourage continuous learning within team, developing a team of next generation leaders • Drive continual knowledge improvement for emerging product offerings and feature/function to assure optimum customer success Collaborate Across Company to drive Customer Success • Influence company-wide culture of Customer Success • Drive company-wide customer success processes and metrics • Work closely with the sales to align on customer strategies, renewal forecasting, and account opportunities • Partner with product to ensure customers are informed of latest features and functionality and advocate internally for additional product enhancements based on customer needs • Align with Renewal Team around measurement and forecasting SUCCESS OUTCOMES: 1-3 Months: - Build strong relationships with CSM and TAM leaders in Americas and EMEA; assess team structure, talent, and coverage models. - Conduct a baseline review of customer health, renewal rates, churn, NRR, and upsell/cross-sell metrics; identify key risks in the current portfolio. - Review and refine Customer Success Planning Workshop framework to ensure consistent execution across segments. - Establish operational OKRs for the CS team aligned to company objectives; input them into Lattice for tracking. - Meet with top 10–15 strategic customer executives to introduce yourself, establish credibility, and understand their goals and challenges. - Partner with Sales, Product, and Renewals leadership to define account ownership, handoff processes, and alignment on renewal forecasting. 4-6 Months: - Deliver measurable improvements in customer health scores across Growth, Enterprise, and Strategic accounts through structured success planning and proactive risk management. - Implement refined CS programs tailored by customer journey stage and segmentation; track adoption and satisfaction trends. - Reduce escalations by introducing “get well” playbooks and driving urgency in resolution processes. - Achieve measurable progress in renewal forecast accuracy and reduce churn in at-risk segments. - Demonstrate impact on NRR through early-stage expansion opportunities in at least 15–20% of Enterprise/Strategic accounts. - Strengthen team capabilities: new hires onboarded successfully, career development plans implemented, and training on emerging product features rolled out. 7 Months & beyond : - Deliver year-over-year improvement in renewal rates, NRR, and churn reduction aligned to board-level goals. - Establish Varicent as a trusted partner with key customers: grow referenceable accounts and expand executive-level advocacy. - Operationalize a repeatable CS operating model across regions, ensuring consistent processes for onboarding, adoption, renewals, and expansion. - Embed customer feedback loops into Product, Engineering, and Services to influence roadmap and enhance customer outcomes. - Mature internal reporting on customer health, churn, and upsell; leverage insights for predictive risk management and executive decision-making. - Develop a succession pipeline of next-generation CS leaders, demonstrating strong leadership bench strength. - Influence company-wide adoption of customer-first culture, with CS metrics integrated into executive dashboards and company-wide decision-making. WHAT YOU WILL BRING: • 12+ years' experience in Go-To-Market leadership positions within technology or Saas organizations, with at least 5 years in Customer Success • 5-7 years of experience managing managers, directors, and senior leaders • Proven experience leading teams who drive growth within existing accounts through new and expansion sales, exceptional retention rates and customer engagement and advocacy • Proven ability to develop strategies, translate them into initiatives and track successful delivery • Ability to communicate effectively across internal departments and external stakeholders • Results focused with ability to drive both activity and outcome metrics • Proven record of accomplishment working closely with Product, Services and Support teams • Strong empathy for customers AND passion for revenue and growth • Enthusiastic and creative leader with the ability to inspire others • Strong executive presence and business communication skills (multilingual is a plus) • Relevant Bachelor’s degree Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Vice President of Customer Success to lead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA. This is a high-impact leadership role driving customer outcomes, adoption, renewals, and expansion opportunities while representing the voice of the customer across the organization. You’ll partner closely with Product, Engineering, Sales, Renewals, Services, and Support teams to ensure every customer gets maximum value from our platform. If you’re passionate about customer advocacy, building world-class teams, and driving revenue growth, this is your opportunity to make a measurable impact. What You Will Do - Drive Customer Success Outcomes - Hold steady renewal rates and reduce down sell & churn - Expand revenue in accounts through new products and expansion opportunities - Influence future lifetime value through higher product adoption, customer engagement and overall customer health scores with constant identification of where the risks are within the customer base - Ensure Success Planning Workshops proceed for all appropriate Customers and drive execution to the resulting Customer Success Plans - Expand customer advocacy and referenceable customers - Tailor CS programs to meet the needs of customers at various stages in the customer journey and different segmentation needs - Prescriptively guide customers towards proven / recommended approaches to satisfying their business needs - Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate and enforce the creation and management of “get well plans” - Travel to client sites domestically or internationally - Measure Effectiveness of Customer Success - Define and manage operational OKRs (Objectives & Key Results) for team in support of the Company’s objectives and enforce the roll down of these KRs for CS members within Lattice - Track and report metrics and measures of business performance and customer health; product use, NRR, Churn, Upsell - Recruit, develop and lead world-class customer success team - Attract high potential individual contributors and leaders into team - Refine onboarding process for new team members - Share knowledge within team, based on experience and lessons learned - Encourage continuous learning within team, developing a team of next generation leaders - Drive continual knowledge improvement for emerging product offerings and feature/function to assure optimum customer success - Collaborate Across Company to drive Customer Success - Influence company-wide culture of Customer Success - Drive company-wide customer success processes and metrics - Work closely with the sales to align on customer strategies, renewal forecasting, and account opportunities - Partner with product to ensure customers are informed of latest features and functionality and advocate internally for additional product enhancements based on customer needs - Align with Renewal Team around measurement and forecasting Success Outcomes - 1-3 Months: - Build strong relationships with CSM and TAM leaders in Americas and EMEA; assess team structure, talent, and coverage models. - Conduct a baseline review of customer health, renewal rates, churn, NRR, and upsell/cross-sell metrics; identify key risks in the current portfolio. - Review and refine Customer Success Planning Workshop framework to ensure consistent execution across segments. - Establish operational OKRs for the CS team aligned to company objectives; input them into Lattice for tracking. - Meet with top 10–15 strategic customer executives to introduce yourself, establish credibility, and understand their goals and challenges. - Partner with Sales, Product, and Renewals leadership to define account ownership, handoff processes, and alignment on renewal forecasting. - 4-6 Months: - Deliver measurable improvements in customer health scores across Growth, Enterprise, and Strategic accounts through structured success planning and proactive risk management. - Implement refined CS programs tailored by customer journey stage and segmentation; track adoption and satisfaction trends. - Reduce escalations by introducing “get well” playbooks and driving urgency in resolution processes. - Achieve measurable progress in renewal forecast accuracy and reduce churn in at-risk segments. - Demonstrate impact on NRR through early-stage expansion opportunities in at least 15–20% of Enterprise/Strategic accounts. - Strengthen team capabilities: new hires onboarded successfully, career development plans implemented, and training on emerging product features rolled out. - 7 Months & beyond: - Deliver year-over-year improvement in renewal rates, NRR, and churn reduction aligned to board-level goals. - Establish Varicent as a trusted partner with key customers: grow referenceable accounts and expand executive-level advocacy. - Operationalize a repeatable CS operating model across regions, ensuring consistent processes for onboarding, adoption, renewals, and expansion. - Embed customer feedback loops into Product, Engineering, and Services to influence roadmap and enhance customer outcomes. - Mature internal reporting on customer health, churn, and upsell; leverage insights for predictive risk management and executive decision-making. - Develop a succession pipeline of next-generation CS leaders, demonstrating strong leadership bench strength. - Influence company-wide adoption of customer-first culture, with CS metrics integrated into executive dashboards and company-wide decision-making. Qualifications - 12+ years' experience in Go-To-Market leadership positions within technology or SaaS organizations, with at least 5 years in Customer Success - 5-7 years of experience managing managers, directors, and senior leaders - Proven experience leading teams who drive growth within existing accounts through new and expansion sales, exceptional retention rates and customer engagement and advocacy - Proven ability to develop strategies, translate them into initiatives and track successful delivery - Ability to communicate effectively across internal departments and external stakeholders - Results focused with ability to drive both activity and outcome metrics - Proven record of accomplishment working closely with Product, Services and Support teams - Strong empathy for customers AND passion for revenue and growth - Enthusiastic and creative leader with the ability to inspire others - Strong executive presence and business communication skills (multilingual is a plus) - Relevant Bachelor’s degree Company Description Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com. Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.

Are you an entrepreneurial, intellectually curious, and energetic person? Are you excited about working on new and exciting problems and driving large scale social impact. Mainstay is looking for a VP of Finance who has a wide scope and requires an operator who enjoys partnering across the company; this is not a siloed finance role. Success in this role requires comfort operating as both an executive partner and the primary owner of core financial work. Your scope includes Finance, Accounting, People Ops/HR, and RevOps. Your team includes a Senior Accountant, People Ops Manager, Renewal Manager and part-time RevOps. Who We Are At Mainstay we deeply care about the outcomes of our partners. We're an extension of their teams who work to understand their goals, strategic priorities and plans, and align our efforts to meet their needs as a true partner. We use technology to scale the science of student success coaching through a communications platform that coaches students to and through college. We are a Public Benefit Corporation, with a commitment to helping more students access and achieve higher learning. We use human-centered, AI-enhanced coaching to proactively help learners find the answers they need, wherever they are, whenever they need it--and offer colleges a way to scale one-on-one support to their entire student body. What You’ll Do - Own end-to-end financial operations and compliance, including accounting, month-end close, financial reporting, internal controls, and audit readiness - Lead FP&A, including budgeting, forecasting, cross-functional planning - Develop financial models, KPIs, and dashboards that improve visibility and decision-making. - Lead revenue accounting for a SaaS recurring revenue business, including deferred revenue and revenue recognition - Manage cash, working capital, and liquidity planning, including forecasting and day-to-day cash oversight - Partner with the CEO and executive leadership on strategy, investment decisions, and resource allocation - Partner with PeopleOps Manager on all HR and PeopleOps items - Partner with Renewal Manager and RevOps on pricing and customer contracts What You’ll Have - 10+ years of finance leadership experience, spanning accounting and FP&A - High degree of operational rigor, with experience establishing disciplined forecasting, budgeting and KPI reporting - Ability to partner cross-functionally with Sales, Product, Operations & GTM leadership to drive data-backed decision-making and accountability; ability to translate financial insights into clear business actions - Excellent analytical and communication skills, with executive-level presence - Proven ability to scale finance operations in a growth-stage environment, building processes and infrastructure that support growth. - Highly organized and results-driven. Strong prioritization skills - Experience in early and/or growth stage startups is preferred Mainstay is committed to creating a company where all employees regardless of background can show up and feel they belong. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level. The minimum pay for this role is $200K - $250K depending on the level you’re hired at. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to demonstrated skill set, years & depth of experience, and some role dependent factors that can include certifications and software expertise. We also hope you’ll consider and be open to what else we provide outside of our base compensation. This includes our benefits, perks, equity, and other aspects of our overall employer brand including our culture which is built on our mission, vision and values. We welcome direct conversations with each candidate about compensation in all our initial calls.

Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: The Regional Vice President, Mid-Market is responsible for selling BlackLine's products in North America to Controllers & CFOs of corporations with annual revenue less than $750 million. You'll Get To: - Hire, train and manage the performance of a team of sales executives. - Ensure team has scheduled and completed weekly activities which include cold calling, phone prospecting, face-to-face meetings and documenting activities in SalesForce. - Achieve annual and monthly sales targets on a consistent basis and ensure proper value selling approaches are used. - Manage a regional pipeline to ensure quotas are achieved and that key targets are identified and pursued. - Develop the region and increase market share by establishing effective sales strategies and methods that result in new account business generation. - Update sales business plans on a monthly basis to optimize sales results. - Work closely with other departments and support staff to assist with the coordination of RFPs, demos, legal contracts, and implementation of software, and ensure client satisfaction. - Modify tactical field execution strategies to blunt the competition's sales effectiveness when appropriate. What You'll Bring: - A people-oriented professional with strong relationship-building skills and a proven track record of growing a territory is required. - Ability to be a knowledgeable adviser to clients and prospects with a well-developed consultative selling style. - Proven history of meeting quota consistently, along with a strong background in selling into the CFO's organization and Accounting/Finance Departments preferred. - Excellent verbal and written communication skills. - Must be able to travel up to 50% of the time. - All sales professionals are required to adhere to the highest standards of integrity and professionalism. - Bachelor's degree - Minimum of 8 years' sales experience - Proven track record of exceeding goals in past companies - Influencing and change management skills - Superior communication and interpersonal skills - Excellent presentation, lead qualification, and client relationship skills - Capability to interact on C-Level We're Even More Excited If You Have: Previous experience in managing a successful sales team is highly preferred. Prior accounting software or SaaS sales experience highly preferred. Thrive at BlackLine Because You Are Joining: - A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! - A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. - A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week. Salary Range: USD $144,500.00/Yr. - USD $170,000.00/Yr. Pay Transparency Statement: Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans. We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model - for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive. BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form. Accommodations: BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.