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Sangoma

Sangoma Technologies is a trusted world leader in value-based Unified Communications & UCaaS solutions.

AI Solutions Architect – Unified Communications

Solutions EngineerSolutions EngineerOtherRemoteSeniorTeam 201-500Since 1984H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

89 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

AI Solutions Architect – Unified Communications

Sangoma

**Your Role:** - Partnering with Product Management to define AI-enabled capabilities that drive real competitive advantage - Vetting ideas early to ensure they are technically viable, scalable, and aligned with long-term platform strategy - Architecting AI-driven systems that balance performance, latency, accuracy, cost, and operational complexity - Designing end-to-end data flows that integrate seamlessly into Sangoma’s UCaaS and CCaaS environments - Guiding engineering teams with clear architectural specifications and measurable design principles - Ensuring AI components are secure, resilient, observable, and production-ready - Participating in design workshops, roadmap discussions, and cross-functional planning sessions You will help ensure that what we build is not only innovative, but durable, scalable, and aligned with long-term platform evolution.

Job Requirements

  • Your Background:
  • 3 plus years of experience in Technical Product Architecture, Systems Design, AI Solutions Engineering, or similar role deploying AI/ML solutions in production
  • Strong understanding of modern AI/ML techniques including LLMs, NLP, predictive modeling, speech analytics, agent assist, and automation
  • Demonstrated ability to design complex AI-driven systems and manage trade-offs such as accuracy vs. speed vs. cost
  • Exceptional communication and documentation skills, able to translate complex concepts across technical and non-technical audiences
  • Experience with Product Discovery and early-phase ideation preferred
  • Knowledge of UCaaS and CCaaS domains, real-time communications systems, and telecom concepts preferred
  • Familiarity with secure model deployment, data governance, and responsible AI practices preferred

Benefits

  • What We Offer:**
  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities
  • Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

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