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The Cigna Group logo
The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Care Coordinator – EAP, Behavioral Operations

OperationsOperationsOtherRemoteMid LevelTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

86 days ago

Salary

$24 - $37 / hour

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Care Coordinator – EAP, Behavioral Operations

The Cigna Group

• Locate Critical Incident Health Care Providers for the Critical Incident Stress Management (CISM) cases handled by the Employee Assistance Consultant (EAC) staff. • Educates providers regarding protocols for CISM services. • Find EAP providers for urgent appointment requests, management referrals, and crisis situations. • Assists with Telephonic Consultation Scheduling. • Conduct outreach calls for scheduled appointment telephonic consultations. • Conduct EAP Ad Hoc searches for EAC management referral cases. • Outreach EAP Participants to conduct an EAP Participant Survey. • Process and file ROIs, SAP Claims, EAP Case Closure Requests, and more. • Process Critical Incident Provider Reimbursement forms for Accounts Payable. • Maintain all documentation for CISM requests and provider reimbursements. • Assist clinicians with administrative needs & 911 calls. • Complete assigned projects for process improvements.

Job Requirements

  • Bachelor’s degree; mental health field preferred
  • Minimum of two years related work experience
  • Strong attention to detail required
  • Strong interpersonal skills
  • Ability to independently problem solve
  • Ability to be a self-starter
  • Takes initiative with a team-oriented attitude
  • Excellent organizational skills
  • Technical knowledge of automated databases, tracking systems, and spreadsheet applications
  • Excellent PC skills
  • Strong numeric skills
  • Proven customer service skills.

Benefits

  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays

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