Role Description In March 2023, our company reached a historic milestone—achieving the largest weekly, monthly, and quarterly results in company history. As our growth continues, we are expanding our fully remote team with motivated individuals ready to build a long-term, rewarding career. With world-class support, proven mentorship, and clear advancement paths, this opportunity could be the career change you’ve been looking for. Qualifications - U.S. residents only - Legally authorized to work in the United States with a valid Social Security Number - This position is not available in Massachusetts Requirements - Submit your updated resume - Include your compensation requirements for review Benefits - Stable Work-From-Home Career – Enjoy flexibility while building a secure professional future - Professional Growth & Development – Virtual workshops and ongoing training designed to elevate your skills - Weekly Pay + Performance Bonuses – Consistent income with additional rewards tied to results - Union Contract & Representation – Work confidently with protections in place - Comprehensive Benefits – Life insurance (including accidental death benefits) and medical reimbursement - Modern Tools & Technology – Access industry-leading systems built for remote success - Leadership Events & Incentives – Qualify for conventions, incentive trips, and recognition programs - Team Culture & Connection – Build meaningful relationships through team events and shared success Company Description All interviews are conducted via Zoom video conferencing to ensure safety and convenience. If you’re driven, coachable, and excited to join a company that’s making history while building futures, we’d love to hear from you. Apply today and take the next step toward a flexible, high-growth remote career.

• Manage the Support Call Center and the agents supporting incoming calls from customers and 3rd party field service agents. • Manage team of agents in achieving metrics on outbound calls to recover customers that have experienced issues in completing transactions. • Manage team of agents in achieving quotas in successfully enrolling individual merchant locations to host our Bitcoin ATMs. • Ensure team members are achieving expected performance metrics such as monthly goals for call answer rates, ASA, AHT, availability, and service call resolution. • Drive the quality assurance (QA) function to ensure high levels of customer satisfaction and high data integrity, accuracy and completeness of all data captured during interactions. • Seamlessly integrate a mix of offshore and domestic contractors and employees into a coherent and high performing team. Continuously improve performance by hiring and training high quality agents. • Develop playbooks, processes, training and scripts on Bitcoin ATMs, Cryptocurrency transaction flows, compliance & identity verification, and other related issues to provide outstanding customer service to internal and external customers. • Manage data captured from the agents, prepare reports and analyze data to improve processes, ensure resources are properly allocated, maximize customer satisfaction, and optimize efficiency. • Partner with internal departments such as Product, Marketing, Operations, Compliance and Legal, etc., to re-engineer processes, transaction flows and customer communications to optimize customer experience. • Continuously benchmark Customer Care operations of industry competitors and stay one step ahead in the service provided by our Center. • Develop and report regularly on budget, forecasts, KPIs, and department goals as well as remediation efforts on variances. • Manage Customer Care resources in support of internal projects.

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Customer Service Associate – Healthcare Location: Remote About Us: We are a leading specialty pharmacy dedicated to supporting patients with complex and chronic health conditions. Our mission is to elevate patient care through innovative solutions and compassionate support. Join us in making a tangible difference in patients’ lives by delivering world-class customer service in a remote, dynamic environment. Role Overview: As a Customer Service Associate, you’ll be the first point of contact for patients and prescribers, ensuring their needs are met with efficiency, professionalism, and empathy. This role is essential to building trust and delivering a seamless experience, enabling patients to access critical medications and services with ease. What You’ll Do: - Provide top-tier support to patients and prescribers via inbound and outbound phone calls or web-based communication channels. - Address a variety of inquiries, including: - - Scheduling medication deliveries. - Resolving billing, insurance, or account issues. - Explaining patient benefits clearly and confidently. - Tracking and updating order statuses. - Collaborate with internal expert teams to deliver fast, effective resolutions to patient concerns. - Handle a high volume of daily interactions (30–50 calls per day) with accuracy and compassion. - Learn and master systems and procedures through a comprehensive paid training program. - Meet key performance metrics, including productivity, quality, and patient satisfaction goals. - Maintain professionalism and adaptability in a fast-paced virtual environment. What We’re Looking For: - Education: High school diploma or equivalent required. - Experience: 2+ years in customer service (call center experience is a plus). - Technical Skills: Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously. - Communication: Exceptional verbal and written communication skills; ability to convey information with clarity and empathy. - Soft Skills: - Strong organizational and time-management abilities. - A proactive, solutions-oriented mindset. - Ability to adapt to diverse patient needs with professionalism. Work Environment: - Reliable internet connectivity and a dedicated, distraction-free workspace. - Availability to work within Contact Center hours - Commitment: Attendance is critical—100% participation during the first 90 days of training is required. Why Join Us? - Purpose-Driven Work: Be part of a mission that transforms healthcare and improves patient outcomes. - Career Growth: Access training, mentorship, and advancement opportunities to grow your career within a supportive organization. - Comprehensive Benefits: Enjoy competitive pay, robust benefits, and wellness programs tailored to support you and your family. - Inclusive Culture: Thrive in a diverse, collaborative, and inclusive work environment where your contributions are valued. - Flexibility: Work from the comfort of your home while making a difference for patients across the country. Success Factors for Working from Home To thrive in this remote role, you’ll need: - Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise. - Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment. - Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream. - Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions. - Tech-Savvy: Comfort with technology and ability to learn new systems quickly. - Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment. - Communication Skills: Strong verbal and written communication skills, especially in a virtual setting. - Adaptability: Ability to adapt to changing technologies and procedures while working remotely. Compensation & Perks - Hourly Pay: $17.00 per hour - Company-Provided Equipment: All necessary equipment will be provided. - Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage. - Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply). - Generous Referral Program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts. - Comprehensive Training: Paid training to ensure you are fully prepared for success. - Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider. - Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint. - Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans. What Success Looks Like: In this role, success means consistently delivering exceptional customer service, meeting performance metrics, and embodying our values of empathy, integrity, and excellence. You’ll take pride in knowing your work directly supports patients in managing their health and well-being. Ready to Make an Impact? Embark on a rewarding journey and join a team dedicated to delivering compassionate care and innovative solutions. Take the first step toward an exciting career in healthcare by applying now! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Welcome to Yessio LLC! We are an energetic business solutions company located in Sandy and St. George, UT, with remote flexibility in Price, Logan, Cedar City, St. George, Provo, Salt Lake City, and other areas throughout Utah. We're seeking an enthusiastic individual to join our team as a full- or part-time Account Services Specialist. If you're passionate about helping others and eager to grow in a vibrant company, keep reading about what we offer this customer service role! EXCELLENT BENEFITS - Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days - Paid time off - Paid holidays - Health and dental benefits - Monthly employee recognition lunches - Company barbeques - Remote flexibility - Monthly team motivation contests - Weekly coaching sessions and paid training - Spacious work area and desks - Our main office is across the street from the Center Street Trax station INTRIGUED? Apply now and be part of a family-owned business that values and celebrates its employees! YOUR NEW ROLE AS OUR ACCOUNT SERVICES SPECIALIST We offer our full- or part-time Account Services Specialists a flexible Monday through Friday schedule between 7:00 a.m. and 6:00 p.m., with rotating Saturdays from 8:00 a.m. to 2:00 p.m. Your day starts with a series of inbound and outbound calls that keep you engaged as you tackle diverse customer inquiries via phone and email. Each interaction is an opportunity to shine, whether you're verifying account information, building rapport, or educating customers on their options. Your keen attention to detail ensures accuracy as you verify banking and employment details, process payments, and set up new accounts. With each interaction, you deliver top-notch customer service and achieve quality results, making a tangible impact on our customers and driving our company's success. REQUIREMENTS - High school diploma or equivalency - Fluent in the English language and ability to effectively communicate - Possesses a cheerful attitude - Good attendance and punctuality - Ability to use basic mathematical skills and is computer savvy ABOUT OUR FAMILY AT YESSIO LLC Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture. If you think this full- or part-time customer service job with remote flexibility is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!