Overview CVP seeks Medical Support Assistants to join our team in support of Community Care scheduling operations for the Veterans Health Administration (VHA) VISN 20, serving Veterans across Alaska, Washington, Oregon, and Idaho. This full-time role is primarily remote but may call for on-site training and support as needed. The working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts) local time, excluding federal holidays. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities - Perform the full range of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures within each respective clinic or ward. - Process Community Care consults from intake through closure, including outreach to Veterans and community providers, scheduling appointments, and escalating issues per VHA Directives and Standard Operating Procedures. - Complete accurate scheduling using the Electronic Waiting List and VA scheduling systems, ensuring all appointments are made with the patient's input either in person or by phone, and attempting to avoid patients having to make multiple trips to the medical center whenever possible. - Complete scheduling actions within the Timeliness Standard: scheduling shall be completed within 7 calendar days from the File Entry Date of the consult or after consult/task assignment. - Conduct a daily review of active and pending consults, Electronic Wait List, Recall list, and Audio Care communications for accuracy and disposition. - Notify the VA Shift Supervisor when clinic access is less than desirable or when an individual patient cannot be scheduled within mandated clinic timeframes. - Assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers as conflicts with staffing and coverage occur. - Ensure patient safety standards are met by using the correct Veterans Affairs identification of all patients, using two forms of identification including name and full Social Security Number. - Use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patients due to incorrect phone numbers. - Explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients; collect, scan, and update health insurance information to support the revenue process by identifying patients with third-party insurance. - Ensure that all necessary health and administrative information is integrated into the Computerized Patient Record System (CPRS) or Electronic Health Record Modernization (EHRM) system correctly, maintaining a documentation and data integrity accuracy standard of ≥98%. - Screen and receive phone calls in a courteous and timely manner; determine the nature of the request and provide the information desired using privacy protocols and established clinic processes. Return voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Interact with patients, visitors, staff, family members, and others in a courteous, helpful, and cooperative manner, demonstrating respect and cooperation at all times. - Demonstrate the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) in all customer interactions. - Listen to concerns of customers and resolve complaints and concerns effectively and promptly, with initiation within 24 hours and resolution within 48–72 hours. - Maintain privacy and confidentiality for patients, families, medical records, and electronic information by following all applicable policies, procedures, and federal regulations on confidentiality of information, including HIPAA. - Safeguard medical records by ensuring computer screens are inaccessible to unauthorized individuals and that all Privacy Act material is secured; utilize appropriate guidelines and channels of communication when releasing confidential information. - Meet daily productivity targets of 37 touches per day and 10 resolutions per day and maintain Key Performance Indicators (KPIs) including appointment accuracy ≥95% and patient satisfaction ≥85%. - Participate in mandatory team meetings including daily huddles and Performance Improvement (PI) calls. - Complete all required VA onboarding, HIPAA, Privacy, Confidentiality, Information Security, and cybersecurity training prior to beginning performance. - Comply with all applicable federal, state, and local laws, VHA policies, and place-of-performance procedures, including records management obligations under the Federal Records Act and NARA regulations. Qualifications - Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required). - High School Diploma or General Equivalency Diploma (GED). - Familiarity with medical terminology, scheduling processes, customer service standards, basic computer skills, and telephone etiquette. - Strong written and verbal communication skills with the ability to interact professionally with Veterans, families, and interdisciplinary care team members. - Ability to maintain a high degree of tact and diplomacy when dealing with Veterans who have multiple health problems or who may be frustrated with the administrative process. - Ability to work independently in a remote environment while meeting productivity standards and maintaining accountability for work outputs. - Must be available for possible onsite training as directed by the Government. - Experience with VA scheduling systems, including CPRS, EHRM, and the Electronic Waiting List, is strongly preferred. - Prior VA or federal healthcare administrative experience is preferred. Location Remote; Must be available for possible onsite training at a VISN 20 VA Medical Center or Community-Based Outpatient Clinic located in Idaho as required. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Overview Closing Coordinator We are in the business of home ownership and are looking for a Closing Coordinator who will find a career home with us. This non-exempt role is for someone who enjoys customer service and working in a fast-paced, team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the closing process in a timely manner. What you will do As a Closing Coordinator, you are responsible for coordinating all aspects of finalizing the loan closing process. You will communicate with clients, borrowers, internal staff, and outside agencies to facilitate all closing issues in a timely manner, consistent with company-defined standards. Process and Quality Assurance - Review Closing Instructions and prepare Closing Disclosure/ALTA - Audit Loan Documents before closing for accuracy - Coordinate closing with borrowers, agents and attorneys - Confirm closings and work with clients borrowers to resolve any issues - Pre-balance files for disbursement of funds - Ensure compliance with federal, state, and client requirements through extreme attention-to-detail in preparation of closing documentation Data Analysis and Reporting - Review and manage daily reporting and dashboards for CD prep, closings and disbursements Communicate and Collaborate - Communicate openly and respectfully with clients, team members, and leaders - Work with agents, attorneys, borrowers and lenders to confirm closing details - Act as a liaison for borrowers, assisting with questions/concerns throughout process - Manage and support lender relationships - Additional duties, as assigned What you will bring - High-school diploma or equivalent - 1-5 years of experience within real estate or mortgage industry - Working knowledge of real estate titles, deed preparation, and closings - Strong customer service focus - Clear verbal and written communication skills - Ability to work in fast-paced environment and meet deadlines - Strong attention to detail - Self-motivated: ability to work with minimal supervision - Capability to work both independently and as part of a team - Problem-solving mindset with ability to multitask - Proficiency with computers, including Microsoft Office Pay rate - 65,000 - 75,000. If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply! What we offer - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.) Who we are Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us. All onboarding employees will be required to complete a pre-employment background check and drug screening. We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com

Overview CVP seeks Medical Support Assistants to join our team in support of Community Care scheduling operations for the Veterans Health Administration (VHA) VISN 20, serving Veterans across Alaska, Washington, Oregon, and Idaho. This full-time role is primarily remote but may call for on-site training and support as needed. The working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts) local time, excluding federal holidays. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities - Perform the full range of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures within each respective clinic or ward. - Process Community Care consults from intake through closure, including outreach to Veterans and community providers, scheduling appointments, and escalating issues per VHA Directives and Standard Operating Procedures. - Complete accurate scheduling using the Electronic Waiting List and VA scheduling systems, ensuring all appointments are made with the patient's input either in person or by phone, and attempting to avoid patients having to make multiple trips to the medical center whenever possible. - Complete scheduling actions within the Timeliness Standard: scheduling shall be completed within 7 calendar days from the File Entry Date of the consult or after consult/task assignment. - Conduct a daily review of active and pending consults, Electronic Wait List, Recall list, and Audio Care communications for accuracy and disposition. - Notify the VA Shift Supervisor when clinic access is less than desirable or when an individual patient cannot be scheduled within mandated clinic timeframes. - Assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers as conflicts with staffing and coverage occur. - Ensure patient safety standards are met by using the correct Veterans Affairs identification of all patients, using two forms of identification including name and full Social Security Number. - Use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patients due to incorrect phone numbers. - Explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients; collect, scan, and update health insurance information to support the revenue process by identifying patients with third-party insurance. - Ensure that all necessary health and administrative information is integrated into the Computerized Patient Record System (CPRS) or Electronic Health Record Modernization (EHRM) system correctly, maintaining a documentation and data integrity accuracy standard of ≥98%. - Screen and receive phone calls in a courteous and timely manner; determine the nature of the request and provide the information desired using privacy protocols and established clinic processes. Return voicemails within 24 hours and respond to urgent instant messages within 5 minutes. - Interact with patients, visitors, staff, family members, and others in a courteous, helpful, and cooperative manner, demonstrating respect and cooperation at all times. - Demonstrate the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) in all customer interactions. - Listen to concerns of customers and resolve complaints and concerns effectively and promptly, with initiation within 24 hours and resolution within 48–72 hours. - Maintain privacy and confidentiality for patients, families, medical records, and electronic information by following all applicable policies, procedures, and federal regulations on confidentiality of information, including HIPAA. - Safeguard medical records by ensuring computer screens are inaccessible to unauthorized individuals and that all Privacy Act material is secured; utilize appropriate guidelines and channels of communication when releasing confidential information. - Meet daily productivity targets of 37 touches per day and 10 resolutions per day and maintain Key Performance Indicators (KPIs) including appointment accuracy ≥95% and patient satisfaction ≥85%. - Participate in mandatory team meetings including daily huddles and Performance Improvement (PI) calls. - Complete all required VA onboarding, HIPAA, Privacy, Confidentiality, Information Security, and cybersecurity training prior to beginning performance. - Comply with all applicable federal, state, and local laws, VHA policies, and place-of-performance procedures, including records management obligations under the Federal Records Act and NARA regulations. Qualifications - Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required). - High School Diploma or General Equivalency Diploma (GED). - Familiarity with medical terminology, scheduling processes, customer service standards, basic computer skills, and telephone etiquette. - Strong written and verbal communication skills with the ability to interact professionally with Veterans, families, and interdisciplinary care team members. - Ability to maintain a high degree of tact and diplomacy when dealing with Veterans who have multiple health problems or who may be frustrated with the administrative process. - Ability to work independently in a remote environment while meeting productivity standards and maintaining accountability for work outputs. - Must be available for possible onsite training as directed by the Government. - Experience with VA scheduling systems, including CPRS, EHRM, and the Electronic Waiting List, is strongly preferred. - Prior VA or federal healthcare administrative experience is preferred. Location Remote; Must be available for possible onsite training at a VISN 20 VA Medical Center or Community-Based Outpatient Clinic located in Alaska as required. About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement This is a remote position. Operating hours are 9am - 6pm EST. Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. - We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. - We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. - And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: - Hourly range of $16-$18 depending on experience, skillset, qualifications, and other relevant factors - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and rapid advancement We’re Looking For: A Dealer Registration Coordinator who will be responsible for coordinating with OPENLANE Sales Professionals and external dealerships to gather, audit, input, and maintain customer’s data in our information systems. Must know, practice, and ensure that company policies and procedures and state or federal laws are always followed. You Will: - Ensure a smooth transition for customers from point of sale through to full activation. - Obtain customer information and input into the operating system and CRM completely and accurately and according to company guidelines. - Review documents provided by customers to ensure they meet company policies and procedures. - Maintain accurate record of accounts in process and perform required follow-up on missing documentation or data. - Perform audits and maintain accurate customer data. - Provide support for customer account issues, ensuring proper follow through and resolution. - Handle all contact with customers in a professional, prompt, efficient and courteous manner. - Work effectively and harmoniously in a team environment. Must Have’s: - High School Diploma or equivalent is required. - Comfortable using Google Suite offerings. - Highly organized and detail-oriented. - Clear, professional communication both verbal and written. - Resourceful, with an ability to prioritize and drive projects forward. - Can apply critical thinking and deductive skills to identify errors and troubleshoot configuration issues. Nice to Have’s: - Minimum of one (1) year of experience in customer service is preferred. Sound like a match? Apply Now - We can't wait to hear from you! Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $16.00 - $18.00 USD