At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary Patient Interaction - Answer and manage incoming calls in a professional and courteous manner. - Greet patients warmly and assist them with inquiries or direct them to the appropriate department. Patient Assessment - Conduct a thorough assessment of patients’ health concerns over the phone. - Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue. - Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources. Communication - Relay messages and information between patients and healthcare teams - Collaborate with other staff members to ensure seamless communication within our health network. Essential Duties & Responsibilities - High School Diploma or equivalent - Exceptional customer service skills - Organized and effective communicator - Ability to maintain confidentiality and handle sensitive information. - Proficient in using computer systems and electronic health records. - Strong problem-solving skills - Previous experience in a medical office or healthcare setting is preferred. - Team player with a positive attitude Qualifications Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment. *The company is unable to provide sponsorship for a visa at this time (H1B or otherwise). We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

Description Essential Duties and Responsibilities: - Update member contact information in applicable systems - Assist members with billing inquiries and transactions - Provide excellent member service while interacting with the member. - Ensure all safety procedures and rules are followed. - Must be able to appropriately handle confidential information and act within the practices established by the Bluebonnet RedFlag policy. Education and Experience: - High school diploma or equivalent. Licensing and Certification: - Valid Texas driver's license. - Certification in First Aid, CPR and AED Requirements Knowledge, Skills and Abilities: - Ability to navigate through multiple computer screens and applications with speed and accuracy. - Proficient in Excel, Outlook and Word. - Must have the ability to use basic office equipment. - Must be dependable and prompt at all times. - Effective verbal and written skills. - Must possess excellent member service experience and skills, with a desire to serve our members and internal personnel in a positive manner. - Must possess the ability to organize, plan and prioritize multiple responsibilities with minimal supervision. - Must possess excellent keyboarding, writing and grammar skills for correspondence to the members and internal personnel. - Bilingual (Spanish) preferred. Work Environment: - Hours are consistent with but not limited to normal business operations. - May require working flexible hours, with varying daytime and evening shifts - Mainly required to work remote - Repetitive duties will be required throughout the day. This is a part-time position working 15-20 hours per week, not to exceed 29 hours per week and 1000 hours per year. Bluebonnet Electric Cooperative, Inc. is an Affirmative Action/Equal Opportunity Employer, including individuals with disabilities and protected veterans. Applications will be accepted until March 30, 2026.

• Central communication interface: You coordinate communication between internal departments and customers to ensure a harmonious and consistent customer experience. • Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal contact. • Needs analysis & satisfaction: You identify individual customer needs and ensure lasting satisfaction for both the company and its employees. • Proactive customer communication: You keep customers consistently informed about new benefits, developments and optimization opportunities. • Portfolio development & implementation: You continuously expand the benefits offering and successfully put innovative bonus models into practice.

Role Description Bitcoin Depot is seeking a dynamic, experienced and results driven professional to run its Customer Support operations. This Customer Support Director leads the Customer Support center agents to high performance and improved service quality across our crypto-related products and on behalf of our individual customers. This professional will assist in establishing support center objectives, provide agents with opportunities to expand their knowledge of products, services, and trouble-shooting approaches, analyze data and focus on improved performance and processes to optimize the support to customers. Responsibilities - Manage the Support Call Center and the agents supporting incoming calls from customers and 3rd party field service agents. - Manage team of agents in achieving metrics on outbound calls to recover customers that have experienced issues in completing transactions. - Manage team of agents in achieving quotas in successfully enrolling individual merchant locations to host our Bitcoin ATMs. - Ensure team members are achieving expected performance metrics such as monthly goals for call answer rates, ASA, AHT, availability, and service call resolution. - Drive the quality assurance (QA) function to ensure high levels of customer satisfaction and high data integrity, accuracy and completeness of all data captured during interactions. - Seamlessly integrate a mix of offshore and domestic contractors and employees into a coherent and high performing team. Continuously improve performance by hiring and training high quality agents. - Develop playbooks, processes, training and scripts on Bitcoin ATMs, Cryptocurrency transaction flows, compliance & identity verification, and other related issues to provide outstanding customer service to internal and external customers. - Manage data captured from the agents, prepare reports and analyze data to improve processes, ensure resources are properly allocated, maximize customer satisfaction, and optimize efficiency. - Partner with internal departments such as Product, Marketing, Operations, Compliance and Legal, etc., to re-engineer processes, transaction flows and customer communications to optimize customer experience. - Continuously benchmark Customer Care operations of industry competitors and stay one step ahead in the service provided by our Center. - Develop and report regularly on budget, forecasts, KPIs, and department goals as well as remediation efforts on variances. - Manage Customer Care resources in support of internal projects. Qualifications - 8 years’ experience as a call center manager - 11 years’ experience in a call center environment or operations environment - Experience managing outbound call center functions. - Experience with call ticket management/tracking systems, call center agent tracking/mgt systems - Expert in MS Excel - Salesforce experience preferred - Experience with digital wallets, compliance support and the Bitcoin ecosystem - Strong coaching and leadership skills - Ability to motivate team members and to promote customer service and satisfaction within a Customer Care environment - Ability to handle customer escalations and successfully de-escalate - Exceptional organizational skills and driven by success - Ability to work various shifts as needed to provide oversight and management checks Benefits - 401K Matching - Health benefits offered with a company contribution towards premiums - Paid wellness membership - Equity - Paid time off & holidays