• Design, implement, and maintain Infrastructure as Code (IaC) pipelines using tools such as Terraform, Ansible, Bicep, or Pulumi. • Design, create and manage Kubernetes clusters (AKS/on-prem) and Docker environments. • Architect, maintain, and evolve CI/CD pipelines for scalability and integration using GitHub Actions and Azure DevOps. • Develop, configure, and manage application servers and services; monitor performance and optimize resource usage (CPU, memory, storage, network I/O). • Maintain, troubleshoot, and optimize Azure-based hybrid infrastructure, including Databricks and TimescaleDB. • Provide architecture feedback on software and network designs; implement new applications and maintain/update existing programs. • Architect and troubleshoot networking components, firewalls, wireless connectivity, and ensure secure configurations. • Collaborate with platform and security teams to ensure compliance, resilience, and scalability, including SOC 2 Type 2 certification. • Organize and facilitate desktop exercises and participate in risk assessments/readiness reviews. • Participate in code reviews to analyze and improve code written by other vendors or team members. • Champion initiatives for monitoring, observability, and cost efficiency across infrastructure and applications to drive FinOps/cost optimization initiatives. • Work closely with R&D, software architects, developers, and QA testers to deliver robust software solutions. • Develop and maintain relationships with key contacts, including vendors and clients, ensuring open and healthy feedback channels. • Coordinates customer specific software version deployments, upgrades and the like utilizing project and task management tools. • Assist in the preparation of user, technical, or other quality documentation and reports. • Limited travel may be required for performing equipment tests, software installation and troubleshooting, and customer training.

• Provide reliability engineering support for operations and maintenance of buildings, infrastructure, and equipment assets • Implement strategic asset management plans that integrate client existing systems including building automation, energy management, maintenance programs, and life-cycle asset management approaches • Develop analysis methods to determine reliability of components, equipment, and processes in accordance with JLL's enhanced Reliability & Asset Management program • Conduct ongoing maintenance maturity assessments, overseeing root cause failure analysis of equipment failures • Support execution of site level Asset Management & Reliability programs and processes

• Serve as the primary technical subject matter expert post-sale for a portfolio of customers, embedding deeply with them to design and deploy GenAI solutions. • Engage with senior business and technical stakeholders to identify, prioritize, and validate the highest-value GenAI applications in their roadmap. • Accelerate customer time to value by providing architectural guidance, building hands-on prototypes, and advising on best practices for scaling solutions in production. • Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes. • Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers. • Share learnings and collaborate with internal teams to inform product development and improve customer outcomes. • Codify knowledge and operationalize technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

• Deliver an exceptional partner experience by providing technical expertise, scoping use cases, and supporting the development of Apps in ChatGPT and commerce checkout experiences with technical stakeholders and strategic partners. • Partner with our Partnerships team to design and support ecosystem integrations, ensuring technical feasibility and high-impact launches. • Guide partners on best practices for leveraging the OpenAI API and ChatGPT to create secure, scalable, and differentiated experiences. • Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed. • Create and maintain documentation, implementation guides, and FAQs for common partner requirements and technical challenges. • Gather partner feedback and represent the voice of the ecosystem to internal teams, helping shape product roadmaps and future partner programs.