• 1-wsza linia wsparcia dla klientów i użytkowników • dbałość o satysfakcję klientów z oferowanych produktów, usług i funkcji w naszym narzędziu • pełna odpowiedzialność za zgłoszenie • diagnoza i rozwiązanie problemu zgłoszonego przez użytkowników • współpraca z zespołami technicznymi celem rozwiązania zgłoszenia • rozwój i aktualizacja bazy wiedzy w globalnym dziale IT Support • testowanie nowych funkcjonalności • udział w dodatkowych projektach w zgodzie z mocnymi stronami i umiejętnościami

• Lead, mentor, and direct a team of Enterprise Architects developing complex business applications in a software engineering environment. • Act as the primary strategic liaison between executive business stakeholders and technical leadership to conceptualize, define, and govern overarching system solutions. • Set the overarching enterprise architecture vision and ensure all solutions align with the broader enterprise architecture framework. • Represent the EA organization at the executive level for application, data, and infrastructure domain-specific initiatives. • Define, own, and drive enterprise platform roadmaps, technology lifecycles, and transformational initiatives across a wide and diverse portfolio. • Establish and enforce overarching standards, models, and guiding principles for future state architecture, organizational structure, business processes, and infrastructure. • Develop and present comprehensive business cases for high-level initiatives to C-level executives for approval, funding, and prioritization. • Lead complex M&A technology due diligence and integration planning. • Lead enterprise-level vendor selection processes and provide strategic recommendations for massive technology investments. • Support and govern the architecting of cloud-based applications, mobile applications, infrastructure, web services, middleware, and databases needed for the future state platform. • Ensure compliance between overarching business strategies and enterprise transformation activities. • Direct business stakeholders to follow enterprise architecture guidance for all projects.

• Serve as an escalation point for Level 1 helpdesk and provide advanced troubleshooting. • Support client infrastructure including Windows desktops, laptops, servers, and mobile devices. • Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID. • Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points). • Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive. • Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage). • Install, configure, and support backup solutions (e.g., Veeam). • Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection. • Perform patch management, system updates, and preventive maintenance. • Provide occasional client support in the Dallas/Fort Worth metroplex. • Document all work in the PSA system (ConnectWise Manage and PassPortal).

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Transformation Architect to join our team in a remote capacity (NYC), reporting to the Sr Director, Sales Engineering within the Americas Field Sales department. You will drive customer engagement and solution design, providing the technical leadership and expertise necessary for deployment design and optimization. What you’ll do (Role Expectations) - Design and implement our Zero Trust architectures - Gather requirements and understand specifications while evaluating existing systems - Influence and mentor activities within the team and across the organization Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. - You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction. - You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action. What We’re Looking for (Minimum Qualifications) - 10+ years of industry experience within Networking and Cybersecurity - Advanced degree or equivalent experience in technical domains, supported by advanced relevant industry certifications - Deep knowledge of NIST Zero Trust Architecture and familiarity with applicable laws, regulations, and industry best practices - Comprehensive understanding of Networking and Security environments What Will Make You Stand Out (Preferred Qualifications) - Prior experience as a customer-facing technology promoter - Additional cloud expertise or experience in adjacent technical domains - Proven track record supporting Enterprise, Large Enterprise, and Major accounts #Remote #LI-EV1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $170,625—$243,750 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.