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Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
CSR Work From Home Support Agent
Location
United States
Posted
76 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
CSR Work From Home Support Agent
Lisa Russel
Role Description Are You an Energetic Dynamo Ready to Make an Impact? If you can make even insurance sound exciting, AO wants you! We’re trailblazers in the life insurance industry, committed to being a safety net for every child and a fortress for every working individual. Join a team fueled by innovation, collaboration, and dedication to clients — all from the comfort of your home. - Lead Your Territory: Take charge, foster growth, and expand your influence. - Build Lasting Relationships: Understand client needs and deliver customized insurance solutions. - Apply Common Sense: Make smart, practical business decisions every day. - Communicate with Clarity: Simplify complex concepts and ensure crystal-clear interactions. - Radiate Positivity: Approach every task with enthusiasm, energy, and drive. Benefits - World-Class Training: Elevate your skills and accelerate your career. - 100% Remote Work: Say goodbye to commuting and design your own work environment. - Vested Renewals for Life: Earn residual income and enjoy long-term rewards. - No Cost Leads: We provide a steady stream of leads, ready for you to connect with. - Exclusive, High-Quality Leads: Focus on building relationships, not hunting for prospects. Interview Process To ensure safety and comfort, all interviews are conducted via Zoom video conferencing. Ready to Make an Impact? If you’re a rockstar ready to elevate the team, revolutionize insurance, and empower families, apply today! Let’s join forces to safeguard children and strengthen the workforce — all while building a rewarding, flexible career.
Benefits
- World-Class Training: Elevate your skills and accelerate your career.
- 100% Remote Work: Say goodbye to commuting and design your own work environment.
- Vested Renewals for Life: Earn residual income and enjoy long-term rewards.
- No Cost Leads: We provide a steady stream of leads, ready for you to connect with.
- Exclusive, High-Quality Leads: Focus on building relationships, not hunting for prospects.
- Interview Process
- To ensure safety and comfort, all interviews are conducted via Zoom video conferencing.
- Ready to Make an Impact?
- If you’re a rockstar ready to elevate the team, revolutionize insurance, and empower families, apply today! Let’s join forces to safeguard children and strengthen the workforce — all while building a rewarding, flexible career.
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Role Description This position is responsible for calling new patients to explain the billing process, having a proactive outreach to patients when meaningful billing changes are implemented by the company, administrating the Financial Assistance Program (FAP), and responding to all inbound patient billing calls. - Communicates with all new patients relative to the billing procedure - Proactively reaches out to patients with billing policy changes - Addresses patient concerns within duration of initial call or escalates to manager if necessary - Conducts follow-up phone calls to patients needed; recognizes and resolves customer issues in a timely manner and escalates to leadership as necessary - Serves as an initial and consistent point of contact for patients regarding financial assistance program regarding statements, insurance changes, and charges - Manages, updates, and communicates all aspects of the FAP to appropriate department - Communicates and obtains any requested patient information changes for database maintenance/updates - Inputs data into the company computer platform to keep each customer record updated - Shares knowledge gained with other staff members and works as a team - Interacts with others in a positive, respectful, and considerate manner - Recognizes patients’ rights and responsibilities and supports them in the performance of job duties, respects patient’s rights to privacy and confidentiality - Performs other job-related duties as assigned Qualifications - A high school diploma or general education degree (GED) equivalent is required; some college preferred with collections, verification, and/or analysis experience - Customer service call center experience or equivalent combination of education and experience - Strong customer service acumen - Effective verbal and listening communication skills - Ability to make decisions, solve problems, and work independently - Demonstrate attention to detail and accuracy - Basic computer proficiency - Ability to quickly learn the use of Lynx and CPR+ - Knowledge in the use of Microsoft applications Requirements - Answer telephone promptly and in a polite and professional manner Benefits - Health, vision, and dental insurance - Long term disability insurance - Life insurance - Vacation package - 401K plan with a generous employer match - Growth opportunities - 100% work from home model
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Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
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Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
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