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Customer Service Representative, Bilingual
Location
Florida + 2 moreAll locations: Florida | Tennessee | Texas
Posted
143 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service Representative, Bilingual
TerminixSIS India
• This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. • Provide a high-quality service experience that generates creative lead and direct selling opportunities. • Answers predominately routine inquires, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships. • Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts. • Offers Home Inspection leads to all customers that qualify. • Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions. • Cultivates and maintains on-going customer relationships. • Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations. • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting. • Communicates with branch personnel to resolve service and scheduling issues. • Initiates outbound customer service calls for various campaigns. • Handles incoming calls from technicians to provide support.
Job Requirements
- 1-2 years of customer service experience preferred
- 1-2 years of phone sales experience preferred
- Ability to use a computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Ability to type 35 wpm preferred
- Good verbal, written, and interpersonal communication skills
- Ability to overcome objections and problem solve
- Ability to work in a fast-paced environment
- Good problem-solving skills
- Ability to work flexible schedule, including weekends and holidays
- Must be dependable and consistently punctual for all scheduled shifts
- A private home office/workspace suitable for working remotely during scheduled shift
- Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
- Child / dependent care as necessary during the hours of scheduled shift
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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