Overview Destination Planning Consultants assist travelers with researching, organizing, and coordinating travel experiences. Consultants work with clients to explore destinations, accommodations, and travel options that align with their preferences, travel style, and budget. In this role, you will communicate with individuals and families to understand their travel interests and help them evaluate different travel opportunities. Consultants provide destination insight, recommend travel packages, and coordinate reservations through established travel suppliers. Attention to detail and clear communication help ensure clients feel confident about their travel plans. This opportunity is fully remote and offers flexible scheduling along with structured training resources designed to help consultants develop knowledge of destinations, suppliers, and travel planning tools. Destination Planning Consultants work independently while building relationships with travelers through networking, referrals, and personal outreach. The role is well suited for individuals who enjoy travel, research, and working with people. Those who are organized, curious about destinations, and enjoy helping others plan trips often thrive in this position.

We are looking for a Customer Experience Specialist who is passionate about providing excellent service and helping clients organize personalized service requests. This role focuses on clear communication, coordination of details, and maintaining accurate records while ensuring clients receive timely support. Position Overview The Customer Experience Specialist assists clients with coordinating services and ensuring every request is handled professionally and efficiently. Responsibilities - Respond to client inquiries and provide helpful guidance - Coordinate service arrangements and confirmations - Track scheduling updates and maintain records - Maintain professional communication with clients - Provide follow-up support to ensure satisfaction Qualifications - Strong organizational and communication skills - Ability to multitask and manage multiple requests - Comfortable using digital platforms and online systems Job Requirements - Professional communication and customer service mindset - Ability to work independently in a remote environment - Reliable internet access and basic computer skills

Seeking Patient Financial Advocacy Coordinator / Patient Assistance Program for Onco360 Pharmacy Waltham, MA | Full-Time | Mon - Fri 11:30am to 8pm EST Salary Starting at $25.00/hr and up Join a mission-driven team making a difference in the lives of cancer patients. Onco360, a leading oncology pharmacy, is seeking a Patient Financial Advocacy Coordinator. Candidate to live within commuting distance of our Waltham pharmacy. Remote work possible after initial on-site training. Company Benefits - Medical; Dental; Vision - 401k opportunity - Paid Time Off and Paid Holidays - Tuition Reimbursement - Quarterly Incentive Bonus - Paid Volunteer Day - Referral Incentive Program - Company Paid Life Insurance; and Short/Long-Term Disability Why Join Us? - A career with purpose: Help patients access life-saving medications. - Supportive culture: We value teamwork, respect, integrity, and passion. - Growth opportunities: We invest in your professional and personal development. What You’ll Do The Patient Advocacy Coordinator is responsible for assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Coordinator assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They are responsible for navigating the system to find resources that best fits the patient’s needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application. How You’ll Do This - Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays. - Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment. - Support applications for nonprofit and manufacturer assistance programs. - Provide clear explanations of insurance benefits and co-pay structures. - Maintain accurate patient demographic and insurance data in CPR+. - Collaborate with pharmacy operations and cross-functional teams to ensure seamless service. What You Bring Required: - High School Diploma or GED - 1+ years of patient assistance or advocacy experience - Registration with Board of Pharmacy (as required by state law) - Strong communication, organizational, and customer service skills Preferred: - Associate degree or Certified Pharmacy Technician (PTCB) - 3+ years of patient assistance or advocacy experience - Specialty pharmacy experience Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.

Role Description The Customer Experience Specialist is responsible for supporting the Verifications line of business by fielding inbound customer calls, chats, and emails. This role handles and resolves verification-related requests, manages customer complaints, troubleshoots issues, provides accurate information and direction, documents all customer interactions, and completes post call or post chat follow up. The position also receives Unemployment Cost Management (UCM) calls and ensures proper routing to the UCM department. This position is eligible for participation in the Company's incentive bonus plan. In addition, the role includes eligibility for a commitment-based bonus. Details regarding the incentive structure and eligibility criteria will be shared during the interview or offer process. - Handle a high volume of inbound calls, in addition to chat and email inquiries, while consistently meeting quality and productivity standards. - Adhere to established department procedures while meeting or exceeding defined productivity and quality metrics. - Identify customer needs, clarify information, and provide accurate resolution or direction, including appropriate follow-up when required. - Support the Verifications line of business with tasks as assigned by management, including but not limited to indexing, routing, completing, and/or returning verifications. - Receive incoming calls related to Unemployment Cost Management (UCM) and route those inquiries to the appropriate department. - Identify and escalate priority or complex issues to management while maintaining a professional and courteous demeanor. - Maintain adherence to assigned work schedules, including accurate timekeeping, punctuality, and availability during scheduled hours to support call volume demands and customer support needs. - Other duties as assigned. Qualifications - High School Diploma or equivalent required. - 1-2 years of experience in a call center or customer service environment. - Demonstrated ability to manage a high volume of daily inbound calls. - Experience supporting customers via chat preferred. - Equivalent combination of education and experience will be considered. Requirements - Strong problem-solving skills with the ability to adapt in a fast-paced, high-volume environment. - Professional and effective communicator with strong awareness of tone in both written and verbal interactions. - Empathetic, customer-focused approach with the ability to adjust communication style to meet customer needs. - Highly organized, detail-oriented, and accountable for assigned work. - Collaborative team player with a positive, solution-oriented mindset and flexibility to support changing business needs. - Ability to identify recurring issues or customer pain points and communicate observations to leadership. - Working knowledge of employment verification processes. - Comfortable using Zoom and other collaboration tools to communicate with teammates and leadership. - Able to handle sensitive and confidential information in accordance with company policies. - Self-motivated and able to work independently with minimal supervision. - Adaptable to changes in processes, policies, and tools. - Dependable attendance, punctuality, and adherence to assigned schedules. - Ability to remain professional and effective in high-pressure or stressful situations.