Role Description The Customer Experience Specialist is responsible for supporting the Verifications line of business by fielding inbound customer calls, chats, and emails. This role handles and resolves verification-related requests, manages customer complaints, troubleshoots issues, provides accurate information and direction, documents all customer interactions, and completes post call or post chat follow up. The position also receives Unemployment Cost Management (UCM) calls and ensures proper routing to the UCM department. This position is eligible for participation in the Company's incentive bonus plan. In addition, the role includes eligibility for a commitment-based bonus. Details regarding the incentive structure and eligibility criteria will be shared during the interview or offer process. - Handle a high volume of inbound calls, in addition to chat and email inquiries, while consistently meeting quality and productivity standards. - Adhere to established department procedures while meeting or exceeding defined productivity and quality metrics. - Identify customer needs, clarify information, and provide accurate resolution or direction, including appropriate follow-up when required. - Support the Verifications line of business with tasks as assigned by management, including but not limited to indexing, routing, completing, and/or returning verifications. - Receive incoming calls related to Unemployment Cost Management (UCM) and route those inquiries to the appropriate department. - Identify and escalate priority or complex issues to management while maintaining a professional and courteous demeanor. - Maintain adherence to assigned work schedules, including accurate timekeeping, punctuality, and availability during scheduled hours to support call volume demands and customer support needs. - Other duties as assigned. Qualifications - High School Diploma or equivalent required. - 1-2 years of experience in a call center or customer service environment. - Demonstrated ability to manage a high volume of daily inbound calls. - Experience supporting customers via chat preferred. - Equivalent combination of education and experience will be considered. Requirements - Strong problem-solving skills with the ability to adapt in a fast-paced, high-volume environment. - Professional and effective communicator with strong awareness of tone in both written and verbal interactions. - Empathetic, customer-focused approach with the ability to adjust communication style to meet customer needs. - Highly organized, detail-oriented, and accountable for assigned work. - Collaborative team player with a positive, solution-oriented mindset and flexibility to support changing business needs. - Ability to identify recurring issues or customer pain points and communicate observations to leadership. - Working knowledge of employment verification processes. - Comfortable using Zoom and other collaboration tools to communicate with teammates and leadership. - Able to handle sensitive and confidential information in accordance with company policies. - Self-motivated and able to work independently with minimal supervision. - Adaptable to changes in processes, policies, and tools. - Dependable attendance, punctuality, and adherence to assigned schedules. - Ability to remain professional and effective in high-pressure or stressful situations.

About the Role: The Family Experience Coordinator supports families by organizing and coordinating vacation and experience planning through structured processes and careful attention to detail. In this role, you will assist parents and caregivers by helping them review options, organize planning information, and manage timelines so each experience is clearly outlined and easy to follow. Your focus will be on organization, accuracy, and clear communication while supporting families throughout the planning process. You will coordinate accommodations, experience options, scheduling considerations, and planning timelines while following established workflows and quality standards. This position is centered on coordination and client support and is not sales driven. The role is fully remote and designed for individuals who are comfortable working independently while adhering to defined processes and expectations. Comprehensive training is provided to ensure you understand systems, planning procedures, and communication standards before supporting families. Ongoing professional guidance is available to help you remain organized, confident, and consistent in your responsibilities. This role is well suited for individuals who enjoy supporting families and contributing to smooth, well-organized planning experiences in a structured remote environment. Responsibilities: - Assist families with planning accommodations and activities - Coordinate reservations, confirmations, and planning timelines - Provide organized family focused planning guidance - Manage documentation, payment processing, and records - Maintain clear, supportive, and professional communication Qualifications: - Strong communication and organizational skills - Detail oriented and dependable - Comfortable working independently in a remote environment - Interest in family focused coordination roles What We Offer: - Comprehensive training and onboarding - Flexible remote scheduling - Performance-based pay structure - Ongoing professional guidance - Access to planning tools and resources

Requisition Number: 2339694 Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. As the Patient Services Representative I you will work under direct supervision, receive incoming calls and inquires and assist patients in the management of appointments/care. You will provide extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Location: Remote- Boston, Massachusetts Team Department: Call Center- Internal Medicine Access Center (Remote after 4-6 weeks of training) Schedule: Monday- Friday 8:30a- 5:00p If you are located in Post Office Square (Boston), MA you will have the flexibility to work remotely* as you take on some tough challenges. Candidates are required to live in the state of Massachusetts and commute into the site when training is required or when experiencing internet issues arise. Primary Responsibilities: - Screens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members - Courteous, friendly, problem solver with customer service, patient focused communication - Resolves issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate - Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary - Resolves patient issues and ensures satisfaction. May refer difficult or highly complex phone calls and issues to higher level staff - Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients and answers any corresponding questions. Understands all documents and processes - Reviews and facilitates the updating of missing /outdated information in the patient record, such as demographics, primary care physician selection, and insurance - Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies - Reviews department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the patients - Assists with basic data collection activities, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics) - Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department - Participates in special projects and ongoing programs unique to the department You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience - Computer experience with the ability to use word processing and spreadsheet programs - Demonstrated technology-literate skill sets - Demonstrated ability to communicate in a professional and appropriate manner - Demonstrated solid interpersonal, customer service, time management, and organizational skills - Demonstrated excellent problem-solving, multi-tasking - Live within a commutable distance Preferred Qualifications: - 1+ years of experience working in a clinical or customer service setting - Working knowledge of patient related documents *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for handling customer inquiries and concerns via phone, email, and social media platforms. Your main goal will be to ensure that every viewer has a positive experience with our network and to address any issues or questions they may have. - Respond promptly and professionally to customer inquiries and complaints - Provide accurate information about our programming, products, and services - Troubleshoot technical issues and provide solutions - Maintain a high level of customer satisfaction by going above and beyond to meet their needs - Document all customer interactions and follow up as needed - Collaborate with other team members to resolve complex customer issues - Stay up-to-date with our programming and services to provide accurate and timely information to customers Qualifications - High school diploma or equivalent - Previous customer service experience, preferably in a remote or call center setting - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Proficient in using technology and various communication channels (phone, email, social media) - Passion for providing exceptional customer service and representing our company in a positive light Requirements - This is a part-time, remote position with flexible hours. Benefits - Work from the comfort of your own home