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Crum & Forster, part of Fairfax Financial Holdings Limited, is an admitted property and casualty insurance company that's been A-rated by A.M. Best. As an emplo
NOL Customer Service Representative
Location
United States
Posted
138 days ago
Salary
$26.9K - $50.6K / year
Seniority
Mid Level
No structured requirement data.
Job Description
NOL Customer Service Representative
Crum & Forster
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex responsibilities. Works under general supervision and reports to a supervisor. Achieve superior customer service and Notice of Loss Intake skills at the most reasonable cost/efficiency by completing essential tasks including: - Providing daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices related to all customer interactions. - Assisting customers by setting up claim first notices. - Keeping accurate records of all customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken. - Providing accurate and timely answers to routine claim inquiries and updating claims in the appropriate claim system while following standard call flows. - Serving as a customer advocate in all interactions to provide outstanding customer experience. - Performing other related duties as needed to fulfill job and unit needs. - Embracing and practicing Pete’s Principles. Qualifications - Knowledge of principles and processes for providing quality customer service, including assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction. - Strong active listening skills demonstrated by giving full attention to what other people are saying. - Ability to communicate information verbally and in writing so that others will understand the message being conveyed. - Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others. Requirements - Demonstrated knowledge of and familiarity with Microsoft Office software. - One to two years of prior customer service experience preferred. - Familiarity with claims, imaging, and workflow systems is a plus. - High School Degree or GED required. Benefits - Competitive compensation package. - Generous 401K employer match. - Employee Stock Purchase plan with employer matching. - Generous Paid Time Off. - Excellent benefits that go beyond health, dental & vision, focusing on your whole family’s wellness including physical, mental, and financial wellbeing. - Opportunities for career development including tuition reimbursement, industry-related certifications, and professional training. - A dynamic, ambitious, fun, and exciting work environment. - Encouragement of social and community responsibility through a matching donation program, volunteer opportunities, and an employee-driven corporate giving program.
Job Requirements
- Knowledge of principles and processes for providing quality customer service, including assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.
- Strong active listening skills demonstrated by giving full attention to what other people are saying.
- Ability to communicate information verbally and in writing so that others will understand the message being conveyed.
- Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others.
- Demonstrated knowledge of and familiarity with Microsoft Office software.
- One to two years of prior customer service experience preferred.
- Familiarity with claims, imaging, and workflow systems is a plus.
- High School Degree or GED required.
Benefits
- Competitive compensation package.
- Generous 401K employer match.
- Employee Stock Purchase plan with employer matching.
- Generous Paid Time Off.
- Excellent benefits that go beyond health, dental & vision, focusing on your whole family’s wellness including physical, mental, and financial wellbeing.
- Opportunities for career development including tuition reimbursement, industry-related certifications, and professional training.
- A dynamic, ambitious, fun, and exciting work environment.
- Encouragement of social and community responsibility through a matching donation program, volunteer opportunities, and an employee-driven corporate giving program.
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