• Lead vendors through the end-to-end onboarding process, from intake through go-live. • Collect, review, and validate vendor documentation, rate schedules, and contract terms. • Configure vendor profiles, pay formulas, labor and equipment rates, and compliance attributes in Track/myTrack. • Interpret contract language related to rates, overtime, reimbursements, and billing rules to ensure accurate system setup. • Perform data validation and testing to confirm vendors are transaction-ready prior to activation. • Provide onboarding guidance and system training to vendors and client stakeholders. • Respond to vendor and client questions related to onboarding, configuration, and early system use. • Communicate onboarding status, risks, and dependencies to internal teams. • Partner with Implementation, Operations, Support, and Technology teams to resolve issues and support go-live readiness. • Contribute to process documentation and continuous improvement initiatives. • Facilitate and ensure compliance of Track/myTrack daily settlement process via computer-based software. • Utilize Track/myTrack reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections. • Assign schedules and pay formulas within Track/myTrack for proper calculations of net billable hours. • Manage daily business process within Track/myTrack to confirm settlement of charges within client’s ERP. • Provide training to Supervisors and Vendors during onboarding and general maintenance. • Manage user accounts/profiles and report filters, and other ad hoc administrative requests. • Manage labor, equipment, and material rates to guarantee up-to-date contractual compliance. • Provide support for all Track/myTrack Platform issues that hinder operation of daily settlement process.

• Perform complex, concurrent and/or retrospective analysis of medical record documentation • Validate coded data as recognized by the AHA, CMS, AMA, AHIMA, AAPC, Coding Clinic, and CPT Assistant • Analyze findings and identify potential root causes of produced errors • Assist in preparing summary reports of findings to clients • Research, analyze, and respond to inquiries regarding compliance, coding, and denials • Functions as a member of the Auditing Services Team which develops and provides coding education to clients

• Serve as the day-to-day point of contact for co-sourcing engagements • Apply knowledge of best practices, market data and insights when interacting with co-sourcing clients • Manage small engagements within established budgets • Assist in the management of larger, more complex assignments • Conduct varying types of research and analyses across several practice core service offerings • Lead the conduct of analytical work on less complex projects • Identify complex job matching and data issues • Assist with report and proposal writing • Peer review analytics and mentor junior associates • Participate in client delivery team meetings

• Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members • Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care • Communicates with providers and other parties to facilitate care/treatment • Identifies members for referral opportunities to integrate with other products, services and/or programs • Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization • Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function • Typical office working environment with productivity and quality expectations • Work requires the ability to perform close inspection of handwritten and computer generated documents as well as a PC monitor • Sedentary work involving periods of sitting, talking, listening • Work requires sitting for extended periods, talking on the telephone and typing on the computer • Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment • Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding