• Process and validate sales orders, ensuring accuracy and compliance with company policies. • Coordinate with sales, finance, and logistics teams to ensure timely order fulfillment. • Monitor and resolve order discrepancies, delays, and other issues. • Generate and distribute invoices in a timely manner. • Ensure accuracy in billing, pricing, and customer data. • Address and resolve billing inquiries from customers and internal stakeholders. • Monitor accounts receivable and follow up on overdue accounts. • Implement collection strategies to minimize aged receivables. • Work with customers to resolve payment issues and negotiate payment terms when necessary. • Manage the deal approval process, ensuring timely and accurate review by relevant stakeholders. • Ensure contracts comply with company policies, financial guidelines, and legal requirements. • Analyze contract terms and conditions, identifying potential risks or issues. • Participate in cross-functional projects aimed at enhancing system capabilities and process workflows. • Identify opportunities for automation within the O2C process and collaborate with IT and process improvement teams to implement RPA solutions. • Generate regular and ad-hoc reports on O2C metrics, including order volumes, DSO (Days Sales Outstanding), and collections performance.

• As our Finance Operations Manager, you will oversee a high‑performing team responsible for the integrity of the company’s transactional flow, while collaborating across departments to proactively resolve issues related to merchants & FX. • You will play a key role in transforming Finance Operations into a more efficient, standardized and automated function, designing and executing a roadmap that leverages data, technology and best practices to drive operational excellence, scalability and global control. • Leading and transforming a Finance Operations team, setting clear goals, KPIs and development plans to build a high‑performing, data‑driven culture. • Designing and executing a transformation roadmap to simplify, standardize and automate reconciliations and other core Finance Operations processes. • Identifying opportunities to automate and digitalize manual tasks (e.g. reconciliations, monitoring, reporting), working closely with Product, Tech and Finance to implement sustainable solutions. • Following up on corrective and preventive actions to resolve differences and deficiencies, ensuring timely closure and structural fixes. • Working closely with other departments (Finance, Treasury, Commercial, Product, Accounting) to prevent and resolve issues, align priorities and improve processes. • Promoting continuous improvement through metrics, dashboards and regular reviews.

• This position is responsible for supporting Cx Dermatology Skin Health field sales operations to drive results • Drive commercial excellence by identifying capability-building initiatives for Regionals Sales Managers • Serve as primary conduit and gatekeeper for all data requests coming from the field • Serve as the primary liaison with external partners and Salesforce Effectiveness teams • Leverage data insights to assess impact and identify opportunities to enhance sales performance • Monitor, report, and analyze field performance metrics monthly • Execute segmentation and targeting analysis to optimize call planning, territory design, and salesforce deployment for maximum reach

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Due to growth, we are adding a Specialist, Workforce Management to our team! The Specialist, Workforce Management is responsible for supporting workforce management setup, scheduling, analysis, forecasting, etc. to ensure internal and external service levels commitments are achieved. The WFM Specialist performs basic troubleshooting with the workforce management systems including input and output systems and escalates as necessary. This individual will review available data or requests new reports to make recommendations on staffing to consistently meet service levels and run and requests enhancements to analytic reports on a regular and ad-hoc basis that assist in identifying areas of performance improvement, providing recommendations for efficiencies, and projecting staffing for future volume. Responsibilities - Run and review volume forecasts, shrinkage analysis reports, headcount requirements, new hire/modified shift requirements, and average handle time analysis to ensure accurate scheduling. - Conduct and document routine data validation of WFM systems and reports. - Measure accuracy of those forecasts on both short term and long-term basis. Meet established forecast accuracy goals. - Schedule activities around forecasted contact patterns and ensure activities are current in the WFM system. Notify affected parties when off-line activities need to be rescheduled. - Adjust call routing as directed when unusual call patterns exist in order to ensure service levels are met; manage multiple queues and skill groups. - Identify need for departmental reports for individual and unit performance metrics and submit requests for enhancements; see through to production. - Shadow staff to determine opportunities for reducing handle time and/or improving first call resolution. - Document and assemble requirements to generate reports, charts, scorecards, dashboards, forecasts for business use. - Responsible for development of training materials and documentation of policies and procedures. - Other duties as assigned. Qualifications - A minimum of a high school diploma or equivalent required, associate degree in the field of mathematics, statistics, or related field preferred. - A minimum of four years’ experience required working in a contact center environment coupled with a minimum of one year workforce management experience forecasting, scheduling, and utilizing WFM tools. - Experience writing reporting requirements, testing, and implementing these reports desired. - Participate in, adhere to, and support compliance program objectives. - The ability to consistently interact cooperatively and respectfully with other employees. Benefits - Top of the industry benefits for Health, Dental, and Vision insurance. - 20 days paid time off. - 4 weeks paid parental leave. - 9 paid holidays. - 401K company match of up to 5% - No vesting requirement. - Adoption Assistance Program. - Flexible Spending Account. - Educational Assistance Plan and Professional Membership assistance. - Referral Bonus Program – up to $750!