• Build and maintain highly available, scalable, and secure cloud infrastructure. • Develop automation frameworks that streamline deployments, monitoring, and performance optimization. • Implement and manage observability tools (metrics, logs, tracing) to ensure deep visibility into system behavior. • Improve reliability through capacity planning, chaos engineering, and failure-mode analysis. • Own CI/CD pipelines and ensure smooth, automated release processes. • Collaborate with backend, frontend, data, and product teams to define SLIs, SLOs, and error budgets. • Manage incident response, root cause analysis, and postmortems to prevent recurrence. • Optimize system performance and reduce operational costs through proactive engineering. • Enforce security best practices across infrastructure, deployments, and access management. • Reduce manual toil by building automation and self-healing systems.

• Own and evolve CI/CD pipelines (GitHub Actions or similar). • Build and maintain Azure-based cloud infrastructure using IaC (Terraform or Bicep). • Manage deployment processes, staging/production environments, and release readiness. • Ensure secure operation of infrastructure: identity, access control, secrets, networking, logging. • Implement monitoring, alerting, diagnostics, and operational observability. • Design and implement secure data infrastructure and the data pipelines that support our ML and analysis workflows • Support data pipelines and backend infrastructure pieces as needed. • Collaborate with the security consultant to apply secure design principles (but this is not a formal security architect role). • Improve developer workflows, internal tooling, and reliability.

• Oversee current website operations and lead upcoming migration projects, ensuring zero-downtime transitions and optimal performance • Manage and optimize our production cloud infrastructure footprint, implementing secure, cost-effective scaling strategies while maintaining high availability • Design and implement automated environment management systems for publishing workflows and data management processes • Refine and implement monitoring and alerting of production environments based on service availability and user experience measurement. Diagnose and remediate production impacting issues in a timely manner. • Maintain comprehensive Identity and Access Management (IAM) systems, implement Single Sign-On (SSO) solutions, and security best practices across all enterprise and production platforms • Work closely with cross-functional technical and business teams, providing transparent communication and exceptional internal customer service to support business objectives • Provide guidance to external MSP to ensure colleagues are receiving consistent high quality technical support • Research, plan, and implement strategic enhancements to existing platforms and workflows, including emerging technologies such as GenAI solutions to improve operational efficiency and user experience

• Support, maintain, optimize, monitor, and participate in troubleshooting efforts for a mature network environment for a large Government Agency. • Perform Incident Response support by monitoring ticket system and taking appropriate actions on network related Incidents. • Manage, maintain, and support existing SolarWinds instance which monitors and generates alerts for network equipment. • Manage, maintain, and support existing interactive webpage dashboards through programming and database calls to SolarWinds and various other systems utilizing SWQL Studio. • Participate in troubleshooting sessions involving connectivity issues for infrastructure and applications by using SolarWinds and/or analyzing packet capture data, syslogs and related log data. • Use network diagnostic tools to reduce outage times by quickly identifying network related anomalies and issues. • Generate root cause analysis for issues diagnosed on the network. • Use network diagnostic tools to proactively address network anomalies and issues as well as optimize network performance. • Develop and maintain technical documentation as it pertains to the systems being managed. • Ensure compliance with security standards, policies, and best practices for IT systems and data protection. • Train and mentor internal teams on efficiencies gained by utilizing SolarWinds to monitor and diagnose network anomalies and issues.