This is a remote position. The Email/Chat Support Representative assists customers by responding to inquiries through email and live chat channels. This role supports the customer service team by providing product information, order updates, and general assistance. Responsibilities - Respond to customer inquiries via email and live chat - Provide information about products, orders, and services - Document customer interactions in internal systems - Assist customers with order updates and basic troubleshooting - Escalate complex issues to appropriate departments - Maintain accurate records of customer communications Requirements - High school diploma or equivalent - Strong written communication skills - Customer service experience preferred - Ability to manage multiple conversations and tasks Benefits - Health, dental, and vision insurance - 401(k) retirement plan - Paid time off (PTO) - Paid holidays - Paid training and onboarding - Career advancement opportunities - Professional development and cross-training

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you looking for a work-from-home opportunity where you can grow professionally, make a meaningful impact, and operate with the highest standards of integrity? AO is seeking dedicated, service-minded individuals to join our team in a remote role focused on protecting families and children through essential financial services. - Support families and children by helping them secure their financial futures, offering peace of mind through reliable protection and guidance. - Enjoy the flexibility and convenience of a fully remote position, allowing you to create a productive work environment that fits your lifestyle. - Guide clients through important financial decisions with clarity, care, and professionalism, ensuring they feel informed and supported every step of the way. - Provide exceptional service grounded in honesty, transparency, and ethical conduct, building long-term relationships based on trust. - Advance within an organization that values your potential and provides clear pathways for career development, leadership opportunities, and ongoing support. Qualifications - A genuine desire to help others and make a positive, lasting impact. - Strong communication and interpersonal skills. - The ability to work independently while also collaborating effectively as part of a team. - A commitment to ethical conduct and professional integrity. - Reliability, accountability, and a growth-oriented mindset. - No prior industry experience is required—training and mentorship are provided for motivated, coachable individuals. Company Description Ready to build a fulfilling remote career where your work truly matters? Apply today. Join AO, work from home, grow with a supportive team, and make a real difference in the lives of families and children.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Patient Engagement Partner – Access Center role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.We are exclusively considering applications from candidates residing in Pennsylvania and New Jersey, particularly those in close proximity to St. Luke’s University Health Network locations. Candidate must be available for approximately 3-6 weeks of onsite training in Allentown, PA upon hire. JOB DUTIES AND RESPONSIBILITIES: - Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment. - Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed. - Verifies and updates patient demographic and insurance information. - Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. - Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs. - Actively participates as a team member in resolution of problems as they are identified. - Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve. - Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. - Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners. - Other duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision. EDUCATION: - High School diploma or equivalent required TRAINING AND EXPERIENCE: - Previous general computer experience with data entry required - Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred - Previous healthcare experience with medical terminology preferred - Previous experience with electronic medical record (EMR) preferred Competencies required: - Excellent communication, facilitation, and presentation skills. - Focused on compliance - Demonstrates continuous growth - Quality-driven - Service-oriented - Excels at time management Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

*MUST BE LOCATED IN TEXAS TO APPLY* Location: Fully Remote - Must be located in TEXAS Shift: Monday through Friday, 7am to 4pm or 8:30am to 5:30am - Candidate must be available to work either shift, will be assigned a set shift. Qualifications - Must have 1+ year of recent (2023-2026) healthcare call center experience handling high volume inbound calls adhering to performance metrics - Must have experience with scheduling patient appointments, insurance verification and medical terminology - MA experience is a plus but not required Description - Answer, screen and process a high volume of incoming calls in a professional manner. - Directs patient access to the practice by scheduling and canceling patient appointments for a a multiple providers. - Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines. - Communicates, to patients and external external ordering physicians' offices, complex exam preparations instructions. Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.