Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Clinical Triage Nurse works in a fast-paced call center environment and utilizes a patient-centered approach to direct patients to the appropriate level of care based on the severity of their clinical need by using protocols and algorithms. The Clinical Triage Nurse will communicate with patients, families, physicians, and support staff as appropriate. The Clinical Triage Nurse will be responsible for developing relationships with associated contact center teams, clinical practices (including on-site support and virtual meetings) and connected resources. EEO/AA/Disability/Veteran Responsibilities - 1. Performs telephonic triage to a diverse patient population using best practice clinical protocols and when indicated standing orders or use of referral trees to assist the patients to the appropriate level of care. - 2. Collaborates with wide array of healthcare clinicians and resources to secure time-sensitive response to patients with an objective of a one call resolution, when applicable. - 3. Use effective communication skills in interacting with providers, patients, and families to correctly assess an individual's needs and capabilities in order to successfully facilitate information exchange and guide next steps. - 4. Follow up with patients providing test results, education, escalation or triage for medical management of symptoms when appropriate. - 5. Apply clinical assessment and communication skills while adhering to established clinical guidelines. - 6. Follows established call management guidelines, perform complete, accurate and timely documentation and data entry for all clinical activity in accordance with standards. - 7. Consistently demonstrate ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary. - 8. Identify needs and make appropriate recommendations for quality improvement which creates perceived value for customers. - 9. Maintain strict patient confidentiality. - 10. Continuously expand knowledge and understanding of community resources while assisting patients to access and utilize available/appropriate resources available. Maintain working knowledge of regional community resources (Urgent Cares, Walk in Care, video Care, Emergency Departments, etc). - 11. Works independently and maintains competence in nursing care. - 12. Obtains all requested clinical documentation. - 13. Coaches, trains, and mentors new and existing triage staff. Provides routine feedback and oversight of Health Advisors. - 14. Demonstrates patient service excellence at all times. - 15. Build and maintain positive working relationships with patients and clinical triage team. Maintain a visible role within the clinical practices to foster collaboration with providers and staff. Ensure an understanding of clinic specific workflows and procedures to maintain adherence to updated protocols. - 16. Performs quality assessments to ensure proficiency in the specialized skills of triage nursing and adherence to productivity, efficiency, and patient experience standards. - 17. Other duties as assigned. Qualifications EDUCATION Graduate of an accredited school of Nursing. RN required. Bachelor's or master's degree in nursing preferred. EXPERIENCE 3 years of clinical experience in direct patient care required. Triage or ICU/ED experience preferred. LICENSURE Registered Nurse license in the state of Connecticut required. Basic Life Support (BLS) certification and Advanced Cardiopulmonary Life Support (ACLS) per departmental policies. SPECIAL SKILLS Ability to triage non-urgent and emergent situations. Working knowledge and ability to apply professional standards of practice in a work environment. Excellent interpersonal and customer service skills, strong ability to educate, and excellent communication written and verbal skills. Must be organized and able to prioritize competing tasks while working collaboratively. Basic computer skills. Proficient in various word processing, spreadsheet, and database programs, including Microsoft Word, Excel, PowerPoint, Outlook, etc. PHYSICAL DEMAND Work is preformed both on-site and remote. Requires ability to operate standard office equipment. YNHHS Requisition ID 168161

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives. LivaNova is a global leader in cardiovascular systems, committed to providing comprehensive perfusion solutions and customer support through continuous training and education. We are excited to be launching our next generation heart lung machine and are currently looking to add to our Clinical Specialist team. The Clinical Specialist will play a critical role in the launch of the Essenz Perfusion System, embarking upon a #NewEraOfPerfusion, as well as support the comprehensive suite of LivaNova perfusion products. Why join LivaNova’s clinical team? You can play a major role in improving the lives of patients and their families. We have an environment where you are empowered and encouraged to challenge the status quo and help shape the future of clinician education and support. You will also be surround by teammates, with decades of experience in this industry, who are looking forward to both guiding you as well as learning from you. Help us make a difference — join us in transforming patient lives with health innovation that matters. **This posting is for an upcoming positon. RESPONSIBILITY AND AUTHORITY Provides clinical and product education to Healthcare Professionals on the full portfolio of LivaNova Cardiopulmonary products. Training sessions may be conducted in person or virtually and must align with all approved instructions for use. These sessions include coordinating hospital clinical and non-clinical demonstrations, in-person and virtual education programs, intra-operative case coverage, supporting product evaluations and ad hoc training when needed. The clinical specialist must both work independently within their role but remain highly collaborative with their team and company stakeholders (sales). Therefore, the individual must be able to work independently, work as collaborator and manage internal stakeholders, as well as manage their own time effectively. PRIMARY ACTIVITIES - Provides clinicians and medical staff clear clinical instructions to ensure continuity of education and support related to all aspects of patient outcomes, in accordance with the product’s Instructions for Use (IFU) - Coordinates, directs, and delivers clinical training programs on LivaNova products, as necessary and appropriate. - Develops and maintains product knowledge excellence of the LivaNova CP portfolio of products. - Professionally integrates into all accounts building trust and relationships and establishes strong rapport with customers. - Collaborates weekly with key internal stakeholders for installations and evaluations, including the Clinical Specialist team, Field/Technical Service & Account Executives – working seamlessly in order to increase all team’s efficiency and time with the customer. - Maintains a positive, proactive, customer service manner with customers and sales personnel during stressful situations. - Will foster high trust relationships with customers, and all LivaNova team members. - Takes a positive, proactive approach to solving complex and/or unusual clinical/therapy/technical problems. - Foresees obstacles and plans accordingly for seamless execution. - Assists Account Executives in urgent clinical needs and related product information - Responsible for adhering to all regulatory and LivaNova policies to ensure patient safety and company responsibility. - Develops and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity. - Supports evaluations as needed within and account and supports sales strategies for capital equipment opportunities within accounts. - Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to the product and its maintenance - Attend trade shows/conferences/congresses to maintain clinical expertise and current market state, as well as meet customer and support product discussions. - Meet all requirements and maintain credentialing status in order to access accounts - Provides sales support when needed on clinical in-services, training and guidance to current or potential customers. - Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. - Performs other related duties and responsibilities, on occasion, as assigned. - Collaborates with regional and global marketing teams as needed on ongoing projects, clinical discussion, program development and product development. - Contributes to the development of all education programs both internally and externally - Support training of the sales team for new hires, ongoing education and product launches. - Team player with a strong ability to collaborate amongst the clinical team as well as other teams within LivaNova (sales, technical service, marketing, quality etc) TRAVEL REQUIREMENTS - Ability to travel primarily domestically (up to 80%) and be available for off hours, urgent issue resolution. - Non-travel work from home weeks will be assigned MINIMUM REQUIREMENTS AND QUALIFICATIONS (UNIVERSAL) - Perfusion education, current or history of Certified Clinical Perfusionist Certification or Licensure is required with a minimum of 5 years of clinical practice. - Ability and desire to teach - Works well within teams both cross-functionally and teams that may or may be not located within a specific building or geography - Project management skills - Excellent written and oral communication skills required - Self-confidence and effectiveness in dealing with a wide variety of customer types. - Highly effective at working both independently and part of the large-scale collaborative team. - Possesses a high energy level and a high degree of interpersonal skills, both verbal and written. - Proficiency in computer skills to execute virtual programs and presentations with the customer - Desire and ability to participate and motivate others in team efforts. - Proficiency in computer applications including Microsoft Word, Excel, PowerPoint, Teams/Zoom. - Sit 80% Stand/Walk 20% - Repetitive use on computer - Lifts 0-50 lbs - Ability to understand scientific facts and package them into a cohesive communication model for healthcare professionals - Oral and written comprehension - Ability to meet hospital credentialing requirements - Availability to work weekends when needed - Travel within US and abroad - Blood Borne Pathogen Exposure PAY TRANSPARENCY - A reasonable estimate of the annual base salary for this position is $145,000- $160,000 + discretionary annual bonus. Pay ranges may vary by location. Welcome to impact. Welcome to innovation. Welcome to your new life.

• Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services. • Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models. • Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience. • Represent crisis services in executive forums and customer conversations as needed. • Ensure clinical safety, compliance, and adherence to best practices across all programs. • Oversee escalation frameworks and high-risk case review processes, partnering with senior clinical leadership when appropriate. • Drive standardization of clinical protocols and quality assurance mechanisms. • Lead and develop a multi-layered clinical leadership team overseeing a large frontline organization. • Build strong succession planning, leadership development, and performance management practices. • Foster a culture of accountability, clinical excellence, and continuous improvement. • Lead change management initiatives in a fast-paced, evolving environment. • Lead 24/7 operational performance, including workforce planning, service levels, utilization, and cost-to-serve. • Manage to defined KPIs across access, quality, productivity, and customer satisfaction. • Use data to identify trends, mitigate risk, forecast demand, and improve performance. • Drive process optimization initiatives that improve efficiency while preserving clinical quality.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Provider Credentialing Coordinator supports Indigenous Pact’s clinics and contracted telehealth partners by maintaining accurate, current, and audit-ready credentialing and qualification records across all disciplines and states. This full-time coordinator maintains workforce rosters, tracks expirations and off-cycle status changes, completes verification and exclusion checks as assigned, and escalates risks that could impact patient safety, compliance, or billing authorization. The role also supports the Clinical Compliance & Quality team with operational projects, including data gathering and documentation that strengthen reporting and readiness efforts. Responsibilities may expand over time as programs grow and systems mature. Essential Job Functions - Credentialing and Ongoing Monitoring: - Maintain accurate, audit-ready credentialing and qualification records across disciplines and states for clinic-based staff and contracted telehealth clinicians. - Track expirations and off-cycle status changes, follow up on missing items, and communicate updates to clinics, HR, and Clinical Compliance. - Escalate same-day risks such as lapses, restrictions, scope mismatches, or exclusion concerns that could affect patient safety, compliance, or billing authorization. - Workforce Roster Management: - Maintain a single source of truth for workforce rosters and reconcile differences across clinics, HR records, credentialing files, and scheduling systems. - Ensure updates are reflected in tracking tools and file systems using consistent naming, version control, and documentation. - Audit and Readiness Support: - Keep credentialing and qualification files organized and easy to retrieve for internal reviews, site readiness efforts, and external audits or surveys. - Support corrective actions related to documentation gaps, tracking failures, or process breakdowns. - Quality and Operational Project Support: - Gather information from clinics, document problem statements, and help translate issues into clear SMART goals and simple tracking plans. - Support basic reporting needs by maintaining trackers, definitions, and documentation that can feed dashboards and leadership updates, in collaboration with IT/data resources. - Administrative Support: - Support meeting logistics and documentation, including agendas, minutes, action logs, and follow-up tracking, as assigned. Qualifications - Proven ability to manage high-volume tracking work with accuracy, follow-through, and strong attention to detail. - Working knowledge of healthcare credentialing and verification basics, including maintaining documentation that is complete, consistent, and audit-ready. - Ability to track expirations, deadlines, and off-cycle changes, and to communicate status updates clearly to multiple stakeholders. - Comfort using common verification tools and public databases to confirm active licensure and required screening checks, and to document results consistently. - Strong organization and file management skills, including naming conventions, version control, and secure handling of sensitive information. - Strong written communication skills for professional emails, status updates, and documentation. - Sound judgment and escalation skills: knows when something is a same-day risk and routes it to the right leader quickly. - Proficiency with everyday tools used for tracking and documentation (Excel or Google Sheets, SharePoint or similar file systems, and Teams/Outlook). - Strong administrative coordination skills, including meeting notes, action tracking, and follow-up. - Ability to gather information from clinics and summarize issues clearly for leadership and documentation. - Comfort working with simple trackers and basic reporting tools (spreadsheets, lists, dashboards) and keeping data clean and consistent. - Familiarity with data or dashboard concepts is a plus; this role supports requirements and data quality, not advanced analytics or report building. - Experience supporting multi-site teams and/or contracted telehealth clinicians. Requirements - High School Diploma or equivalent required. - Associate's Degree preferred (healthcare administration, business, HR, public health or related field); Bachelor's Degree is a plus but not required. - 2+ years of experience in one or more of the following: provider credentialing, medical staff services, provider onboarding, healthcare compliance support, provider enrollment support, or regulatory-focused healthcare HR. - Demonstrated experience managing time-sensitive expirations and maintaining accurate, audit-ready documentation (for example: licenses, certifications, registrations, insurance, role-based credentials). - Experience coordinating with multiple stakeholders (clinics, HR, medical leadership, operations) and managing follow-up to closure. - Strong working ability with spreadsheets and shared tracking tools (Excel/Google Sheets, SharePoint lists or similar). Benefits - A competitive total rewards package, including 401(k), Medical, Dental, and Vision insurance. - Open, transparent lines of communication with leadership. - Committed to giving back to improve our communities and environmental impact. - A development-focused environment where you have autonomy to drive your career path.