• Assist with liquid and gas equipment installation, troubleshooting, liquid/gas canister changes. • Facilitate prompt return of empty cylinders and canisters. • Provide professional quality of work and support to Entegris Customers. • Install new or modified equipment at customer's facility to ensure full functionality according to specifications. • Provide on-site technical assistance to help troubleshoot and repair equipment. • Maintain records of performance reports. • Assist in the development of service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer. • Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment. • Attend all personal and technical training to maintain a professional level of engineering expertise.

• Responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products • Install, convert, issue resolution, repair and / or de – install as vital Gaming Machines, Signs, and gaming controllers • Responsible for the coordination of all installations and visitation schedules in conjunction with the Dept Head • Pre-plan, schedule and perform services activities assigned to geographic territory • Provide direct customer support for training, parts purchasing advice and preventative maintenance programs • Provide assistance to customers by telephone or in person regarding technical challenges • Liaison with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues • Lead service activities and service cases to ensure timely and successful resolution of customer concern(s) • Maintain a neat and tidy workplace at customer sites as well as monthly reporting on field issues and installations

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking a passionate and dedicated Field Service Engineer - Automation who brings technical knowledge and expertise to the table. In this role, you’ll provide engineering and technical support for Automation products while collaborating with a dynamic and diverse team to achieve shared goals. We value innovative thinking and creative problem-solving, and we encourage team members to bring fresh ideas to every interaction—including virtual meetings. If you approach challenges with a positive mindset and a touch of humor, you’ll thrive in our collaborative and supportive remote environment. What You’ll Be Doing: - Be involved with new development projects as a field representative to understand impacts of new development activities on existing product lines as well as how new products will be supported once available to the field. - Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates. - Provide field feedback to product development teams for inclusion in development efforts. - Review and provide technical and professional feedback on technical publication documents and training programs. - Create and update Standard Work Documentation. - Provide updates and insights to new development efforts to field support teams. - Act as initial subject matter expert on engineering development efforts and guide learning of field support teams. - Interact with customers and Solutions and Support Centers to garner feedback on products. - Analyze data from automated truck logs to identify trends and troubleshooting steps. - Provide training to other employees, partners, advocates, and customers. Qualifications - Bachelor’s degree in engineering or computer science. - Competent in applicable PC applications. - Proficient in Microsoft Office programs including Word, Excel, and PowerPoint. - Strong communication skills. - Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience. - Ability to be on a rotating 24/7 on-call schedule. - Works well in a team or individual environment. Requirements - Experience in the Material Handling Systems Industry. - 1+ years of engineering experience or a master’s degree in engineering. - Systems integration or networking exposure. - Understanding of various software programming languages (C, C+, Linux). - Understanding of wireless networking and networking infrastructure. - Additional knowledge of Raymond Material Handling equipment. - Project management experience. Benefits - Salary: $65,440 - $94,670 per year. Compensation depends on the selected candidate’s education and experience. - Competitive Salary. - Performance Bonus. - Generous Paid Time Off and 13 Paid Holidays. - Affordable Medical plans and no-cost Dental & Vision options. - 100% 401(k) match up to 6%. - Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability. - Tuition Assistance Program. - Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance. - Recognition and Kaizen (continuous improvement) Reward Programs. - Meaningful opportunities for personal and professional development. - Best in class work culture!