It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Patient Care Advocate Job Location: Remote Eligible Locations: Candidates must reside in one of the listed counties to be considered for this role. - Florida: Brevard County, Broward County, Palm Beach - Georgia: Sumter County, Jefferson County, Rockdale County, Fulton County, Douglas County, Decalb Count, Bulloch County, Newton Countu and Cherokee County - Ohio: Miami County, Mahoning County, Trumbull County - Texas: Tarrant County, Dallas County, Harris County, Travis County and Williamson County - Mississip: Forrect County, Hinds County and Lee County - Alabama: Autauga County, Montgomery County - Arkansas: Desha County - Pennsylvania: Elk County - South Carolina: Dorchester County and York County About Us: We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs. Role Overview: As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment. What You’ll Do: - Patient Enrollment & Eligibility: Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility. - Prescription Coverage: Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications. - Cost-Sharing & Payment: Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable. - Prescription Fulfillment: Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount. - Refills & Continued Use: Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility. - Program Renewal & Updates: Guide patients through annual renewals and inform them about any updates to the program or medication formulary. What We’re Looking For: - Experience in healthcare, insurance, or customer service (experience with prescription assistance programs is a plus) - Strong attention to detail and ability to navigate complex processes - Excellent communication skills for working with patients, healthcare providers, and pharmacies - A genuine passion for helping others and making a positive impact on their healthcare access - The ability to work efficiently and collaboratively within a team environment Success Factors for Working from Home - Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise. - Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment. - Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream. - Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions. - Tech-Savvy: Comfort with technology and ability to learn new systems quickly. - Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment. - Communication Skills: Strong verbal and written communication skills, especially in a virtual setting. - Adaptability: Ability to adapt to changing technologies and procedures while working remotely. Compensation & Perks - Hourly Pay: $15 per hour - Company-Provided Equipment: All necessary equipment will be provided. - Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage. - Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply). - Generous Referral Program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts. - Comprehensive Training: Paid training to ensure you are fully prepared for success. - Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider. - Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint. - Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans. What Success Looks Like: - Reduced out-of-pocket costs for patients through effective cost-sharing and copay assistance - Timely and accurate processing of prescription claims and approvals - High patient satisfaction with the program’s support and streamlined experience - Compliance with program requirements and monitoring of patient eligibility for ongoing assistance Why Join Us? - Be part of a team that makes a real difference in patients' lives by reducing the cost of necessary medications - Opportunity for professional growth in the healthcare and insurance sectors - Competitive compensation and benefits package - A collaborative, supportive, and innovative work culture Ready to Make an Impact? Join us in making prescription medications more affordable and accessible for those who need them most. If you're ready to help make a difference, we'd love to hear from you! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Member Advocates will be responsible for handling both inbound and outbound calls to support our healthcare client. In this role, advocates are expected to deliver exceptional customer service by adhering to established protocols and guidelines. Advocates will support members through a variety of needs such as: - Billing - Quoting - Understanding medical or pharmacy benefits - Providing requested materials - Researching claims - And more! They will utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller. Our focus is creating a fantastic member experience. Advocates will need to be able to make the process easy for members, demonstrate that you care, and ultimately, resolve their concerns. Employees on this program do more than simply provide services to members; they advocate for them! - 7 weeks of paid, mandatory training: 100% attendance required. - All equipment provided. Work from home! - Call center hours: Monday-Friday, 8 AM-9 PM EST; Saturday, 9 AM-7:30 PM EST - Competitive benefits, PTO, growth, and development opportunities. Additional responsibilities include: - Answering customer inquiries with professional courtesy, providing exceptional customer service based on client-specific instructions. - Documenting each customer's inquiry information into a database. - Verifying customers' information, making corrections and updates as needed. - Actively listening to recognize opportunities to offer additional information to callers, ensuring the caller and client have received the best customer service experience possible. - Following up with callers as necessary. - Using statistical contact center data to make improvements to performance. - Shift and schedule adherence. Qualifications - High School Diploma or GED - Prior call center or customer service experience highly desired - Effective verbal and written communication skills - Ability to multi-task - Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs - Ability to sit for extended periods of time - Ability to successfully pass a background investigation and drug screen - Must successfully pass pre-employment criteria testing and internet speed test Requirements - Enclosed and secure work area with zero distractions - Must have the ability to provide a non-cellular high-speed internet service such as Fiber, DSL, or cable modems for a home office. - Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload. - Hotspots, satellite, and wireless internet service is NOT allowed for this role.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you’re ready to move beyond rigid schedules and limited growth, this remote leadership opportunity offers the freedom, mentorship, and support to help you thrive. We’re looking for ambitious individuals eager to develop into top-level sales leaders while making a meaningful difference. Qualifications - Leadership mindset with or without formal sales leadership experience - Strong communication and relationship-building skills - Drive to exceed goals and continuously improve - Ability to succeed in a fast-paced, remote environment Requirements - Work remotely with full flexibility - Create your own schedule and take control of your time - Lead with purpose by helping clients and supporting your team - Receive hands-on mentorship from executive leadership - Grow in an environment built to develop future leaders Benefits - Flexible schedule - Remote work - Mentorship from executive leadership - Opportunity for personal and professional growth

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here. About the Role As an LPN Healthcare Advocate with Solace, you'll work with Medicare patients throughout their healthcare journey. In the LPN Advocate role, you will guide patients through difficult and complex health concerns and help them achieve their health and wellness goals while also addressing their Social Determinants of Health (SDOH). You’ll be an empathetic listener and an action-oriented guide who will work to actually resolve patient's problems. PLEASE NOTE: this is a 1099 contract position. You will set your own hours and can work part-time, full-time, or anything in between. This role is 100% remote. All patient interactions are performed via video or phone call. What You’ll Do - Learn Solace's proprietary system, tools, technology, and expectations, while also providing your unique experience in every interaction. - Build strong, trusting relationships with patients, where listening and empathy are the foundation for every interaction. - Be able to identify and prioritize patients’ needs and build out a care plan to ensure consistent action over time. - Develop comprehensive patient care plans that holistically address social determinants of health, i.e. food resources, transportation access, and support at home. What You Bring to the Table - LPN license in good standing. - Experience working with diverse patient populations. - Empathy: You care deeply about people and have a drive to fight for those who can't fight for themselves. - Clinical and Organizational Skills: You can balance multiple tasks and work under pressure. - Technical Adaptation: You're able to learn new systems quickly and efficiently. - A Bias Toward Action: When you see something needs to get done, you step in and take care of it. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.