This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Member Advocates will be responsible for handling both inbound and outbound calls to support our healthcare client. In this role, advocates are expected to deliver exceptional customer service by adhering to established protocols and guidelines. Advocates will support members through a variety of needs such as: - Billing - Quoting - Understanding medical or pharmacy benefits - Providing requested materials - Researching claims - And more! They will utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller. Our focus is creating a fantastic member experience. Advocates will need to be able to make the process easy for members, demonstrate that you care, and ultimately, resolve their concerns. Employees on this program do more than simply provide services to members; they advocate for them! - 7 weeks of paid, mandatory training: 100% attendance required. - All equipment provided. Work from home! - Call center hours: Monday-Friday, 8 AM-9 PM EST; Saturday, 9 AM-7:30 PM EST - Competitive benefits, PTO, growth, and development opportunities. Additional responsibilities include: - Answering customer inquiries with professional courtesy, providing exceptional customer service based on client-specific instructions. - Documenting each customer's inquiry information into a database. - Verifying customers' information, making corrections and updates as needed. - Actively listening to recognize opportunities to offer additional information to callers, ensuring the caller and client have received the best customer service experience possible. - Following up with callers as necessary. - Using statistical contact center data to make improvements to performance. - Shift and schedule adherence. Qualifications - High School Diploma or GED - Prior call center or customer service experience highly desired - Effective verbal and written communication skills - Ability to multi-task - Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs - Ability to sit for extended periods of time - Ability to successfully pass a background investigation and drug screen - Must successfully pass pre-employment criteria testing and internet speed test Requirements - Enclosed and secure work area with zero distractions - Must have the ability to provide a non-cellular high-speed internet service such as Fiber, DSL, or cable modems for a home office. - Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload. - Hotspots, satellite, and wireless internet service is NOT allowed for this role.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you’re ready to move beyond rigid schedules and limited growth, this remote leadership opportunity offers the freedom, mentorship, and support to help you thrive. We’re looking for ambitious individuals eager to develop into top-level sales leaders while making a meaningful difference. Qualifications - Leadership mindset with or without formal sales leadership experience - Strong communication and relationship-building skills - Drive to exceed goals and continuously improve - Ability to succeed in a fast-paced, remote environment Requirements - Work remotely with full flexibility - Create your own schedule and take control of your time - Lead with purpose by helping clients and supporting your team - Receive hands-on mentorship from executive leadership - Grow in an environment built to develop future leaders Benefits - Flexible schedule - Remote work - Mentorship from executive leadership - Opportunity for personal and professional growth

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here. About the Role As an LPN Healthcare Advocate with Solace, you'll work with Medicare patients throughout their healthcare journey. In the LPN Advocate role, you will guide patients through difficult and complex health concerns and help them achieve their health and wellness goals while also addressing their Social Determinants of Health (SDOH). You’ll be an empathetic listener and an action-oriented guide who will work to actually resolve patient's problems. PLEASE NOTE: this is a 1099 contract position. You will set your own hours and can work part-time, full-time, or anything in between. This role is 100% remote. All patient interactions are performed via video or phone call. What You’ll Do - Learn Solace's proprietary system, tools, technology, and expectations, while also providing your unique experience in every interaction. - Build strong, trusting relationships with patients, where listening and empathy are the foundation for every interaction. - Be able to identify and prioritize patients’ needs and build out a care plan to ensure consistent action over time. - Develop comprehensive patient care plans that holistically address social determinants of health, i.e. food resources, transportation access, and support at home. What You Bring to the Table - LPN license in good standing. - Experience working with diverse patient populations. - Empathy: You care deeply about people and have a drive to fight for those who can't fight for themselves. - Clinical and Organizational Skills: You can balance multiple tasks and work under pressure. - Technical Adaptation: You're able to learn new systems quickly and efficiently. - A Bias Toward Action: When you see something needs to get done, you step in and take care of it. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Cardiopulmonary Educator with CVS Health, you will have the opportunity to use your clinical skills to be an educator to your patients and their caregivers, helping them understand their complex Pulmonary Arterial Hypertension (PAH) therapies by providing infusion training and clinical support. This is a direct-hire, full-time position. In this role you will: - Consult and collaborate with physicians, clinicians, pharmacy operations and the sales team to coordinate the patient’s plan of care. - Work within a highly specialized area of nursing and enjoy the autonomy that comes from working within a home care service. - Assist patients who are initiating or transitioning to infused or inhaled therapies for PAH. - Develop deep relationships with patients and caregivers in a one-on-one setting. - Have excellent written and verbal customer service skills and advanced computer skills to interact with key partners. - Participate in the on-call rotation for weekend coverage approximately once/month. Coverage Area/Travel: - When not visiting patients in-person, you will work from home (approximately 20-30% of the time). - You will primarily visit patients within a three-hour drive of Memphis including AR and Northern to Central MS. - Need to have the flexibility to visit patients throughout the Central Region approximately 10-20% of the time. - Travel will primarily be via car and occasionally via airplane to see patients, support our sales team, and for training as needed. - Candidates must reside within one hour of Memphis International Airport. - Overnight travel is approximately 30% of the time. You will have a uniquely rewarding setting to use their exceptional nursing skills. As a national leader in the home infusion field, we seek those special RNs who not only possess strong clinical expertise with creative ideas but who also have the kind of deep compassion and sensitivity it takes to treat people in their homes. Required Qualifications: - Must live within one hour of Memphis International Airport - Registered Nurse with a current unrestricted license in the state of TN with ability to obtain additional licensure for multi-state service area - Two years of experience in a critical care or acute care hospital setting providing high-tech infusions, or two years of high-tech home infusion experience. - Participate in the on-call rotation as determined by staffing and business needs - Ability to build positive business relationships with all levels of medical/clinical personnel. - Ability to travel as noted in the position summary and as business needs require. - Have and maintain current CPR certification. - Possess a valid and current driver’s license and auto insurance Preferred Qualifications: - Experience in caring for patients with Pulmonary Arterial Hypertension – PAH is great, but not required - Home healthcare and pediatric experience is preferred, but not required - CRNI certification is preferred, but not required Education: RN Diploma, Associates or B.S. degree in nursing Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $116,760.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.