Midwest BankCentre

Role Description The ideal candidate will be a lender with extensive knowledge of SBA Lending Products (7a, 504, USDA) and responsible for new business development centered on identifying and delivering SBA solutions to existing and prospective Rising Bank customers. Goals include revenue and profitability to the entire bank, along with growth in market share. - Business Development Officers will be directly responsible for the structuring and origination of new SBA 7(a), 504 and USDA loans as well as originating and growing a portfolio of Government Guaranteed business. - Responsible for identifying, marketing and selling SBA and USDA products to the small business marketplace. - Demonstrates proficiency in initiating the client credit application process through high-impact prospect calls, prompt and complete financial data collection from prospective clients, pre-screening credit opportunities with the Director of SBA Lending and Credit Manager via submission of complete application packages. - Develops knowledge of Rising Bank’s credit policy and the SBA SOP and ensures compliance with company policies, state/federal laws, and regulations. - Achieves the required minimum loan volume production level of $8MM through individual business development activities. - Attends and actively participates in regularly scheduled division meetings and ongoing training. - Works in collaboration with teammates and bank partners to elevate their level of performance with the organization. - Other duties and special projects may be assigned. Qualifications - Bachelor's degree or equivalent work experience. - 3-5 years of proven SBA business development origination success. Requirements - In-depth knowledge of SBA lending practices and requirements as well as the SBA SOP. - Demonstrates relationship building, solution/needs based consultative sales approach, and success in new business development. - Ability to identify the needs of customers through effective questions and listening techniques. - Can apply technical/professional knowledge, interpersonal skills and sales methods to obtain customers, commitment to ideas, services or products. - Handles objections effectively. - Bring established relationships that will refer new prospects that qualify for SBA lending. - Demonstrate the ability to negotiate on behalf of the Bank while appropriately balancing risk and shareholder value. - Efficiently leverage personal and Rising Bank resources to bring about successful loan closings and satisfied clients. - Responsible for analyzing competition and market share statistics to assist in developing successful marketing strategies. - Ability to relate to people in an open, friendly accepting manner and can show sincere interest in others and their concerns. - Ability to develop and maintain effective working relationships with team members, internal partners and external parties. - Knows how to seek and encourage collaboration. - Can work effectively with people outside formal authority to accomplish goals seeking win-win alternatives. - Shares successes and works with others to reach best practice solutions. - Can represent his/her own interests and yet be fair to other groups. - Has the ability to recognize when relationships are unproductive and take action to improve them. - Can assert own ideas and persuade others; gain support and commitment from others and mobilize people to take action. - Be a collaborative partner with the credit and closing partners, as well as throughout the Bank. Benefits - Community Focus: Be part of a community bank that values and actively supports the St. Louis area. - Competitive Compensation: We offer a comprehensive salary and benefits package. - Professional Growth: Opportunities for continuous learning and development. - Impactful Work: Play a key role in shaping the credit strategy and success of our organization. - Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation. Company Description Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 5 years! Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact. We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected in the ways Midwest BankCentre lives its purpose.

Role Description We are seeking a highly skilled and experienced SBA Portfolio Manager to join our growing SBA Lending team. As our portfolio expands in both volume and complexity, this role is critical to ensuring strong portfolio oversight, regulatory compliance, and proactive risk management. The ideal candidate will bring deep expertise in SBA loan servicing and portfolio management and will play a key leadership role in shaping our servicing strategy. This role will focus on maintaining the bank’s growing portfolio of SBA loans, which primarily includes: - Standard 7(a) and 7(a) Small Loans - Express - International Trade - Export Working Capital - 504 programs The Portfolio Manager will be responsible for: - Overseeing the annual review process including collection and analysis of annual financial statements - Managing all servicing action requests - Contacting clients whose loans become delinquent - Assisting the bank’s Senior Credit Risk Officer with loan workouts and liquidations for SBA clients - Performing post-closing file reviews - Participation in SBA and internal audits - Overflow underwriting depending on volume and availability - Identifying the need for and cross-selling deposit accounts to small business clients The position will be 100% remote. Therefore, the right candidate must be responsible and a self-starter. Past experience working remotely is preferable but not required. Clients include small business owners throughout the lower 48 states; therefore, spoken and written communication skills will be of high importance. Qualifications - Minimum of 5 years of experience in SBA loan servicing, portfolio management, or related roles - Strong working knowledge of SBA Standard Operating Procedures (SOPs), especially related to servicing and liquidation - Proven ability to manage complex servicing scenarios and communicate effectively with internal and external stakeholders - Detail-oriented with strong organizational and analytical skills - Experience with SBA guaranty repurchase processes is highly preferred - Ability to work independently and take ownership of key servicing functions Requirements - Perform post-closing file reviews and help track and clear post-closing exceptions preparatory to secondary market sale of guaranteed portion - Conduct annual file reviews to ensure documentation is complete, compliant, and reflective of borrower fiscal health - Oversee the 1502 reporting with internal Loan Operations team to ensure reports are transmitted accurately and in a timely manner - Track and verify rate changes in core system, booking errors, and rate spread adjustments - Proactively manage late payments and delinquencies by contacting clients to arrange catch up payments as needed - Prepare and respond to SBA servicing action requests in a timely and accurate manner - Serve as the primary point of contact for payoff requests handling the request both internally with Loan Operations as well as providing proper notification to FTA and investors - Lead loan workout efforts with a focus on minimizing loss and adhering to SBA program requirements - Manage SBA guaranty repurchase applications and ensure proper documentation and process execution - Collaborate with internal stakeholders to centralize servicing efforts and improve operational efficiency - Serve as a subject matter expert on SBA servicing SOPs and regulatory updates Benefits - Community Focus: Be part of a community bank that values and actively supports the St. Louis area - Competitive Compensation: We offer a comprehensive salary and benefits package - Professional Growth: Opportunities for continuous learning and development - Impactful Work: Play a key role in shaping the credit strategy and success of our organization - Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation Company Description Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 5 years! Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact. We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development, and our dedication to diversity and inclusion are reflected in the ways Midwest BankCentre lives its purpose.

Customer Engagement Center Specialist Location: United States Job Description: Objectives of this Role Service customers via phone, virtually and ITM(s) (Interactive Teller Machine) to provide accurate/satisfactory answers to their questions and concerns by actively listening and problem solving. Create an exceptional customer experience with every interaction. Build customer awareness of bank products and services and identify opportunities to offer additional solutions. Process and respond to customer requests and correspondence received via various online channels. De-escalate situations involving dissatisfied customers. Essential Functions Deliver exceptional customer experiences through prompt, empathetic, and knowledgeable service Build strong, trust-based relationships with customers across various service interactions Educate customers on digital tools such as mobile banking, online account opening, e-statements, and electronic payments Handle inbound inquiries related to accounts, transactions, fraud concerns, or general banking needs Initiate outbound calls for digital onboarding, service follow-ups, and customer relationship deepening Meet or exceed performance goals related to service quality, resolution time, and client satisfaction Collaborate with departments to ensure timely and accurate resolution of service requests Participate in ongoing training and development, including cross-training on ITMs (Interactive Teller Machines) and digital product support Maintain compliance with bank policies, procedures, and applicable regulations Contribute ideas to improve customer journeys and CEC operations Service Digital and Traditional branch customers via phone, Banno Conversation, email and ITM. Demonstrate active listening, problem solving, empathy and sales skills while handling incoming phone calls from customers. Assist Digital and Traditional branch customers with online account opening and maintenance. Serve as Video Teller in support of our ITM fleet. Support Digital Branch/Bank's day to day operations. Handle/Conduct various fraud prevention activities. Build awareness of products and services, and identify customer needs to capitalize on referral opportunities. Think and act independently and demonstrate the ability to work individually as well as a member of a team. Prioritize duties, work under time constraints, handle multiple tasks, and work independently while remaining flexible to changing priorities and assignments. Meet and exceed bank service and telephone standards to provide excellent customer service. Participate in various outbound calling activities. Follow through on daily, weekly, and monthly tasks as part of a team Follow policies and procedures, maintain accuracy Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice. Competencies Customer Centric Focus Effective Time Manage Skills and Ability to Prioritize and Change Direction as Needed Strong Communication Skills Ability to Work Remotely, and Independently Drive to Achieve Goals and Results Commitment to Diversity and Inclusion Act with Integrity Ability to Collaborate and Work with a Team Skills and Qualifications 1+ years of experience in personal banking, financial services, and customer service Exceptional communication skills-verbal and written-with the ability to connect with diverse audiences Strong relationship-building mindset with a focus on customer trust and loyalty Goal-oriented and motivated by achieving measurable results Proficient with digital tools and comfortable guiding others through technology Ability to multitask in a fast-paced, customer-centric environment High school diploma or equivalent required; associate's or bachelor's degree preferred Experience supporting digital banking platforms or fintech products preferred Bilingual in English and Spanish preferred Familiarity with CRM, digital onboarding, or core banking systems preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is a largely sedentary role but physical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone) as necessary is required. This role is 100% remote. Dedicated workspace within the home, with high-speed internet, is a requirement.

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 5 years! Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre! Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact. We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose. Customer Engagement Center Specialist Objectives of this Role - Service customers via phone, virtually and ITM(s) (Interactive Teller Machine) to provide accurate/satisfactory answers to their questions and concerns by actively listening and problem solving. - Create an exceptional customer experience with every interaction. - Build customer awareness of bank products and services and identify opportunities to offer additional solutions. - Process and respond to customer requests and correspondence received via various online channels. - De-escalate situations involving dissatisfied customers. Essential Functions - Deliver exceptional customer experiences through prompt, empathetic, and knowledgeable service - Build strong, trust-based relationships with customers across various service interactions - Educate customers on digital tools such as mobile banking, online account opening, e-statements, and electronic payments - Handle inbound inquiries related to accounts, transactions, fraud concerns, or general banking needs - Initiate outbound calls for digital onboarding, service follow-ups, and customer relationship deepening - Meet or exceed performance goals related to service quality, resolution time, and client satisfaction - Collaborate with departments to ensure timely and accurate resolution of service requests - Participate in ongoing training and development, including cross-training on ITMs (Interactive Teller Machines) and digital product support - Maintain compliance with bank policies, procedures, and applicable regulations - Contribute ideas to improve customer journeys and CEC operations - Service Digital and Traditional branch customers via phone, Banno Conversation, email and ITM. - Demonstrate active listening, problem solving, empathy and sales skills while handling incoming phone calls from customers. - Assist Digital and Traditional branch customers with online account opening and maintenance. - Serve as Video Teller in support of our ITM fleet. - Support Digital Branch/Bank's day to day operations. - Handle/Conduct various fraud prevention activities. - Build awareness of products and services, and identify customer needs to capitalize on referral opportunities. - Think and act independently and demonstrate the ability to work individually as well as a member of a team. - Prioritize duties, work under time constraints, handle multiple tasks, and work independently while remaining flexible to changing priorities and assignments. - Meet and exceed bank service and telephone standards to provide excellent customer service. - Participate in various outbound calling activities. - Follow through on daily, weekly, and monthly tasks as part of a team - Follow policies and procedures, maintain accuracy Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice. Competencies - Customer Centric Focus - Effective Time Manage Skills and Ability to Prioritize and Change Direction as Needed - Strong Communication Skills - Ability to Work Remotely, and Independently - Drive to Achieve Goals and Results - Commitment to Diversity and Inclusion - Act with Integrity - Ability to Collaborate and Work with a Team Skills and Qualifications - 1+ years of experience in personal banking, financial services, and customer service - Exceptional communication skills—verbal and written—with the ability to connect with diverse audiences - Strong relationship-building mindset with a focus on customer trust and loyalty - Goal-oriented and motivated by achieving measurable results - Proficient with digital tools and comfortable guiding others through technology - Ability to multitask in a fast-paced, customer-centric environment - High school diploma or equivalent required; associate’s or bachelor’s degree preferred - Experience supporting digital banking platforms or fintech products preferred - Bilingual in English and Spanish preferred - Familiarity with CRM, digital onboarding, or core banking systems preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is a largely sedentary role but physical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone) as necessary is required. This role is 100% remote. Dedicated workspace within the home, with high-speed internet, is a requirement. Ready to Make Your Mark? If you're passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission. Why Join Us: - Community Focus: Be part of a community bank that values and actively supports the St. Louis area. - Competitive Compensation: We offer a comprehensive salary and benefits package. - Professional Growth: Opportunities for continuous learning and development. - Impactful Work: Play a key role in shaping the credit strategy and success of our organization. - Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation. Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles! Equal Opportunity Employer Midwest BankCentre is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 5 years! Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre! Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact. We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose. Customer Engagement Center Specialist Objectives of this Role - Service customers via phone, virtually and ITM(s) (Interactive Teller Machine) to provide accurate/satisfactory answers to their questions and concerns by actively listening and problem solving. - Create an exceptional customer experience with every interaction. - Build customer awareness of bank products and services and identify opportunities to offer additional solutions. - Process and respond to customer requests and correspondence received via various online channels. - De-escalate situations involving dissatisfied customers. Essential Functions - Deliver exceptional customer experiences through prompt, empathetic, and knowledgeable service - Build strong, trust-based relationships with customers across various service interactions - Educate customers on digital tools such as mobile banking, online account opening, e-statements, and electronic payments - Handle inbound inquiries related to accounts, transactions, fraud concerns, or general banking needs - Initiate outbound calls for digital onboarding, service follow-ups, and customer relationship deepening - Meet or exceed performance goals related to service quality, resolution time, and client satisfaction - Collaborate with departments to ensure timely and accurate resolution of service requests - Participate in ongoing training and development, including cross-training on ITMs (Interactive Teller Machines) and digital product support - Maintain compliance with bank policies, procedures, and applicable regulations - Contribute ideas to improve customer journeys and CEC operations - Service Digital and Traditional branch customers via phone, Banno Conversation, email and ITM. - Demonstrate active listening, problem solving, empathy and sales skills while handling incoming phone calls from customers. - Assist Digital and Traditional branch customers with online account opening and maintenance. - Serve as Video Teller in support of our ITM fleet. - Support Digital Branch/Bank's day to day operations. - Handle/Conduct various fraud prevention activities. - Build awareness of products and services, and identify customer needs to capitalize on referral opportunities. - Think and act independently and demonstrate the ability to work individually as well as a member of a team. - Prioritize duties, work under time constraints, handle multiple tasks, and work independently while remaining flexible to changing priorities and assignments. - Meet and exceed bank service and telephone standards to provide excellent customer service. - Participate in various outbound calling activities. - Follow through on daily, weekly, and monthly tasks as part of a team - Follow policies and procedures, maintain accuracy Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice. Competencies - Customer Centric Focus - Effective Time Manage Skills and Ability to Prioritize and Change Direction as Needed - Strong Communication Skills - Ability to Work Remotely, and Independently - Drive to Achieve Goals and Results - Commitment to Diversity and Inclusion - Act with Integrity - Ability to Collaborate and Work with a Team Skills and Qualifications - 1+ years of experience in personal banking, financial services, and customer service - Exceptional communication skills—verbal and written—with the ability to connect with diverse audiences - Strong relationship-building mindset with a focus on customer trust and loyalty - Goal-oriented and motivated by achieving measurable results - Proficient with digital tools and comfortable guiding others through technology - Ability to multitask in a fast-paced, customer-centric environment - High school diploma or equivalent required; associate’s or bachelor’s degree preferred - Experience supporting digital banking platforms or fintech products preferred - Bilingual in English and Spanish preferred - Familiarity with CRM, digital onboarding, or core banking systems preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is a largely sedentary role but physical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone) as necessary is required. This role is 100% remote. Dedicated workspace within the home, with high-speed internet, is a requirement. Ready to Make Your Mark? If you're passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission. Why Join Us: - Community Focus: Be part of a community bank that values and actively supports the St. Louis area. - Competitive Compensation: We offer a comprehensive salary and benefits package. - Professional Growth: Opportunities for continuous learning and development. - Impactful Work: Play a key role in shaping the credit strategy and success of our organization. - Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation. Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles! Equal Opportunity Employer Midwest BankCentre is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.