• Operationalize CALSTART’s strategic priorities by translating organizational goals into scalable operating models, processes, and performance measures • Establish and oversee an integrated enterprise operating framework that aligns people, processes, systems, and data • Serve as a trusted advisor to the CEO and Executive Team on operational readiness, risk, and execution • Ensure CALSTART has the processes to implement and track annual organizational goals • Lead the end-to-end recommendation on scope, implementation, and adoption of a new ERP system(s) • Oversee the strategic optimization of Salesforce as a core enterprise system • Drive strong change management, data governance, and user adoption across all systems • Lead the design, documentation, rollout, and ongoing implementation of enterprise-wide SOPs • Establish process ownership and governance models to ensure SOPs are maintained, followed, and continuously improved • Partner with Finance and Accounting, People Resources Team, IT, Programs, Legal, Marketing & Communications, and Business Development to align operational practices across the organization • Maintain enterprise operational dashboards and reporting infrastructure that provide leadership with clear visibility into operational health and execution readiness

About Wider Circle Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care. Through trusted relationships and community-based support, we partner with health plans and local organizations to help members navigate healthcare, stay engaged in care, and live healthier lives. We are launching a new clinical pilot that integrates physicians, care navigators, and community support teams to create a more coordinated and human approach to care. The Role: We are looking for a Patient Operations Associate to be the primary point of contact and logistical driver for our members. In this role, you own the "Everything Surrounding Care" space—ensuring that from the moment a referral arrives, the patient has everything they need to successfully meet with their clinician. As a startup, we move fast. This role is for someone who loves to solve puzzles, thrives in a high-volume environment, and is comfortable with their daily tasks evolving as we build better systems. Responsibilities: What You’ll Do - The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey. - Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path. - The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients show up for their E/M visits and resolving "no-show" hurdles. - Tech Troubleshooting: Act as a "Member Concierge," helping patients navigate our platform, sign consents, and fix audio/video issues before their appointments. - Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement. - Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.

About Wider Circle Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care. Through trusted relationships and community-based support, we partner with health plans and local organizations to help members navigate healthcare, stay engaged in care, and live healthier lives. We are launching a new clinical pilot that integrates physicians, care navigators, and community support teams to create a more coordinated and human approach to care. The Role: We are looking for a Patient Operations Associate to be the primary point of contact and logistical driver for our members. In this role, you own the "Everything Surrounding Care" space—ensuring that from the moment a referral arrives, the patient has everything they need to successfully meet with their clinician. As a startup, we move fast. This role is for someone who loves to solve puzzles, thrives in a high-volume environment, and is comfortable with their daily tasks evolving as we build better systems. Responsibilities: What You’ll Do - The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey. - Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path. - The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients show up for their E/M visits and resolving "no-show" hurdles. - Tech Troubleshooting: Act as a "Member Concierge," helping patients navigate our platform, sign consents, and fix audio/video issues before their appointments. - Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement. - Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.

ABOUT 4MATIV TECHNOLOGIES, INC. 4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes.  We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 22,000 student trips across over 1,000 routes for schools across the country. Our team is committed to: - Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner - Building user-centered products to create lasting impact for districts and students - Valuing diversity of perspectives and experiences - Care for every detail and outcome - Highest standards of service and safety - Constant learning and improvement POSITION OVERVIEW The Routing Coordinator is responsible for the day-to-day execution of routing tasks, ensuring that routes are accurately created, adjusted, and maintained to support efficient transportation operations. This position plays a critical hands-on role in implementing routing strategies and requires strong attention to detail, technical proficiency, and the ability to coordinate effectively across teams. The ideal candidate is highly organized, process-driven, analytical, and proactive, with a drive for creative optimization, the ability to troubleshoot routing issues, and support internal teams with timely routing solutions. LOCATION - Remote RESPONSIBILITIES Route Execution & Maintenance - Create, modify, and maintain routes in routing software, ensuring accuracy and compliance with school policies and transportation guidelines. - Implement routing updates and change requests based on operational needs. - Ensure all route assignments are properly documented and communicated to relevant stakeholders. Data Management & Accuracy - Identify and resolve data quality issues related to student assignments, stop locations, and transportation parameters. - Maintain an organized system of routing records for tracking historical changes and audit purposes. Collaboration & Operational Support - Work closely with customers to support the optimization and strategic planning of transportation routes. - Coordinate with Account Managers to execute routing changes aligned with partner school needs. - Provide real-time routing support to resolve operational issues affecting service efficiency. Compliance & Reporting - Ensure routes comply with school district policies, transportation regulations, and service-level agreements. - Track and report on routing changes, efficiencies, and issues to support continuous improvement. - Monitor routing KPIs, flagging inefficiencies and escalating issues when needed.