Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $17.43 - $33.59Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8:30am-5:00pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10020 - 3834 ATRX Pharmacy Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs Major Responsibilities: - Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. - Confirms and verifies patient demographic and insurance information. - May collect co-payments from patients upon arrival. - Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. - Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. - Receives and directs phone calls. - Connects the patient’s call to the provider or responds to the patient and takes messages as directed. - Schedules urgent care appointments as needed and directed by clinicians. - Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. - Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources. - Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary. - Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed. - Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits. - Complies with referral management regulations. - Verifies eligibility for procedures or tests from various health care institutions. - Follows up to correct discrepancies. - May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians. - Preps the patient’s information for clinicians for scheduled patient visits as needed. - Scrubs Patient Encounter information and submits electronically. - Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management. - Maintains accurate and timely records, logs, charges, files, and other related information as required. - Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff. - May prepare special reports or spreadsheets for clinicians as requested. - Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits. - Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation. - Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations. Position Qualifications: License/Certification/Education: Required: - High School Diploma. Preferred: - Associate’s or Bachelor’s degree. Experience/Skills: Required: - 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree. - Requires the ability to use specialized applications software and computer systems. - Necessitates individuals who are multifunctional and able to work under stressful situations. - Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: - Knowledge of business office procedures and medical terminology/procedures preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

US Salary: $58,700 About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. About the Role Are you passionate about helping Democrats and progressives succeed? Do you have a good understanding of compliance, fundraising, and using digital tools to support campaigns? Do you have a knack for helping people solve problems? NGP VAN is a technology company whose team members do meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility. If so, we’d love to talk to you about joining the NGP VAN team at Bonterra. As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our tools. Not only will you be supporting our Democrats and progressives with your exceptional customer-service skills, but you’ll also be conducting web-based training and getting new customers up and running with our tools. Our staff aren’t just people who do support or training, they are expert practitioners who make our clients able to do their social missions. Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do. Requirements - You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help. - At least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits. - You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization. - You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn. - You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic - You’re detail-oriented, great at following up and don’t let things slip through the cracks. Bonus Points - Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support. - Experience in customer relations or an equivalent field, though not required, is valued; - You have used NGP Classic or NGP7 as part of your day-to-day responsibilities. - You have experience using the Mobilize platform. This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

We are seeking a client-focused and detail-driven Remote Client Experience Coordinator to support customers through a dedicated advisor-led service model. In this role, you will partner closely with assigned advisors to ensure clients receive timely communication, organized coordination, and a seamless experience from initial inquiry through completion. This fully remote position is ideal for someone who thrives in a structured environment, enjoys helping others, and takes pride in delivering exceptional service behind the scenes. What Youll Do: - Serve as a support liaison for clients working with their assigned advisor - Respond to inquiries with accurate, timely, and professional communication - Coordinate scheduling, confirmations, and follow-ups - Track and update client records to ensure accuracy and organization - Proactively identify gaps in communication and ensure nothing falls through the cracks - Support advisors in maintaining a high-quality, consistent client experience - Must be a citizen of the US, Uk, Australia, Spain, and LATAM What Were Looking For: - Strong written and verbal communication skills - Customer service or client-support experience (preferred, not required) - Detail-oriented and highly organized

• Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience • Use the resources we supply to provide world-class CS to our clients and advocates • Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform • Build strong relationships with our clients and advocates, helping them feel heard and understood • Take action based on the feedback you receive by reporting issues and sharing detailed notes • Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat