Lending Club

Title: Receptionist Location: Lehi UT United States Part-time Job Description: LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. About the Role We are seeking a professional, service-oriented part-time Receptionist to be the first point of contact for employees, visitors, and vendors at our Lehi office. This role combines traditional front desk responsibilities with core physical security duties to ensure a safe, welcoming, and well-managed workplace environment. What You'll Do Reception & Customer Service - Greet and assist all visitors, candidate, employees, and vendors with professionalism and warmth. - Manage the front desk area to ensure it is tidy, organized, and welcoming - Provide general information and support to employees and guests Security Operations - Issue and manage employee and visitor badges using access control systems - Monitor and enforce access control procedures, including tailgating prevention - Maintain visitor logs and ensure proper check-in/check-out procedures - Report and escalate any suspicious activity or security incidents - Collaborate with the Physical Security team on incident response and investigations Vendor & Contractor Support - Verify credentials and ensure vendors/contractors follow site access protocols - Coordinate with facilities and security teams for scheduled maintenance or deliveries - Escort or monitor vendors as needed during sensitive operations Event Support - Assist with on-site events by managing guest lists, issuing temporary badges, and coordinating with event organizers - Provide logistical support during events, including wayfinding and crowd management - Ensure security protocols are maintained during high-traffic periods Administrative & Operational Support - Maintain inventory of office and security supplies (badges, lanyards, visitor passes) - Support emergency procedures including evacuation and drills - Assist with mail and package handling as needed - Document and update standard operating procedures related to front desk and security tasks About You - 2-3 years of experience in a receptionist, front desk, or security-related role - Bachelor's degree in a related field; or equivalent work experience - Strong interpersonal and communication skills - Experience with access control systems (e.g., Lenel, Brivo, Openpath) preferred - Ability to remain calm and professional in high-pressure situations - Detail-oriented with strong organizational and multitasking abilities - Familiarity with basic security protocols and emergency response procedures - You've been using AI tools in your daily to have real opinions about them - what they're good at, where they fall short, and when to trust the output. You're ready to apply that intuition in your work to solve real world problems Work Location Lehi This part-time role requires onsite presence each Tuesday, Wednesday, and Thursday. The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. Time Zone Requirements Primarily MT While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements As needed travel to LendingClub offices and/or other locations, as needed. Compensation The target base pay range for this position is $20-24/hr. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-AH1 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us.

Title: Sr Auditor locations Lehi, UT San Francisco, CA time type Full time job requisition id R0007379 Job Description: Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. About the Role We are looking for a Sr Auditor who will thrive in a fast-paced environment and adapt easily to change. In this role, you will bring internal audit and financial services experiences to deliver audit assurance and to help innovate the function’s methods, tools, and assurance capabilities. What You'll Do - Execute end-to-end audits across business and technology areas, from scoping through reporting and validation - Identify key risks and evaluate control design and effectiveness in a regulated financial environment - Partner cross-functionally to understand processes, challenge assumptions, and drive better risk outcomes - Translate audit findings into clear, actionable insights with practical mitigation strategies - Use data analytics and AI-enabled approaches to improve testing coverage, efficiency, and insight quality - Monitor and validate remediation efforts, ensuring issues are resolved sustainably - Build deep understanding of products, systems, and emerging risks to strengthen audit impact - Identify opportunities to improve audit workflows, tools, and methodologies About You - 1-2 years of Internal Audit or related experience, and bachelor’s degree in a related field; or equivalent experience - Bachelor's degree in a related field; or equivalent work experience - You take ownership of your work and follow through on outcomes in a fast-moving environment - You apply strong judgment when assessing risks, testing controls, and making conclusions - You communicate clearly and confidently, tailoring your message to different audiences - You collaborate effectively and build trust across teams while maintaining independence - You stay organized, prioritize well, and can handle multiple audits or assignments at once - You are adaptable and comfortable navigating ambiguity and change - You actively use AI tools embedded in the audit lifecycle to improve efficiency, consistency, and insight generation - You leverage tools that support audit execution, documentation, and learning to accelerate drafting, strengthen quality, and focus on risk-based judgment - You use sound judgment when applying new tools, balancing speed with accuracy, compliance, and data sensitivity Nice to Have - Experience in internal audit within a bank, broker-dealer, or financial services company - Professional certifications such as CIA, CISA, CPA, CAMS, or CRCM - Experience using data analytics or AI tools to support audit testing or insights - Familiarity with regulatory expectations and control frameworks in financial services Work Location San Francisco or Lehi The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. Time Zone Requirements Primarily PT While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements As needed travel to LendingClub offices and/or other locations, as needed. Compensation The target base salary range for this position is 66,000-103,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-AH1 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

Title: SBL Portfolio Manager Location: Lehi United States locations Lehi, UT United States-Remote time type Full time Job Description: Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club! About the Role We are looking for an SBL Portfolio Manager to join the team. In this role, you'll manage and service a portfolio of commercial C&I and real estate loans, ensuring strong credit performance, regulatory compliance, and effective risk management. This role combines deep loan analysis, borrower engagement, and operational execution, including portfolio reviews, servicing actions, and workout strategies. What You'll Do - Perform in-depth quarterly and annual loan monitoring across the portfolio - Conduct borrower research and financial analysis; gather data, evaluate performance, and support risk assessments - Create reports, charts, and dashboards to communicate portfolio insights and trends - Analyze complex loans using financial statements, credit documents, and supporting materials - Audit loan files and complete post-close reviews to ensure SBA and bank compliance - Prepare documentation and support internal and external audits - Evaluate cash flow, economic conditions, and industry factors to assess risk and forecast performance - Respond to servicing inquiries and submit recommendations for servicing actions - Execute loan payment collection efforts and follow up on delinquencies - Lead or contribute to group projects; mentor junior analysts and provide guidance - Support and execute loan workout strategies, including for non-performing assetskat to add About You - 5+ years of experience in commercial loan servicing, portfolio management, loan operations, or collections - Strong financial analysis and cash flow modeling skills - Experience with C&I and real estate loans; familiarity with SBA programs - Working knowledge of loan documentation, compliance standards, and regulatory requirements - Experience with loan workouts, restructurings, or special assets - Strong understanding of legal processes related to non-performing loans and liquidation - Proficient in financial systems and tools (e.g., bank platforms, PCFS, Loan Manager, SBA Portal, Excel) - Excellent communication skills, both written and verbal - Strong customer focus with the ability to manage borrower relationships effectively - Able to work independently and manage multiple priorities in a fast-paced environment - Comfortable leveraging AI-enabled tools to improve efficiency and quality Nice to Have - Direct experience with SBA loan programs - Background in special assets or distressed portfolio management - Experience leading projects or mentoring team members Work Location Remote The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. Time Zone Requirements Local hours (PT, MT, ET) While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements As needed travel to LendingClub offices and/or other locations, as needed. Compensation The target base salary range for this position is 92,000-100,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-NT1 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

Title: Credit Strategy & Pricing Manager Location: San Francisco United States Job Description: Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club! About the Role Summary Job Description Summary As a key member of the Credit Risk Team, you will be responsible for managing and crafting risk strategies along with developing and tracking appropriate metrics. You will develop personal loan underwriting and pricing strategy, driving loan growth/yield improvement initiatives, managing program performance KPIs, and serve as an active stakeholder in flawless implementation. What You'll Do - Develop, implement and handle credit risk strategies that involve elements of credit underwriting, pricing, loan amount assignment and verification based on an estimation of probability of default - Design A/B tests to help understand risk return tradeoffs using hypothesis testing frameworks - Craft automated dashboards to track KPIs around funnel conversion and strategy/portfolio performance; summarize and present findings to senior management - Use analytical techniques to mine loan data, and convert findings into executions, including risk mitigation actions, pricing optimization and credit expansion opportunities, to optimize risk-adjusted revenue - Expand existing set of data used in credit decisioning process by evaluating information; value of non-traditional data sources and by re-engineering use of existing data elements - Work closely with technology teams to ensure new strategies are implemented accurately and as designed - In addition to leveraging both off-the-shelf and custom AI tools in daily work, look to develop new custom tools or enhance existing processes with AI About You - 3+ years of experience in some combination of credit, analytics, risk management, and data science - Bachelor's degree or higher in a quantitative field (e.g. Statistics, Math, Engineering, Economics); or equivalent work experience - Technical skills such as SQL, SAS, R, and Python - Experience with BI/data visualization tools, like Tableau or Excel, to create dashboards - Excellent written and verbal communication skills - You actively use AI to improve your work and are thoughtful about accuracy, data sensitivity, and better ways of working. Work Location San Francisco The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. Time Zone Requirements Primarily PT While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements Monthly/quarterly/as needed travel to LendingClub offices and/or other locations, as needed. Compensation The target base salary range for this position is 136,000-155,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-GB1 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

Title: Merchant Support Specialist Location: Lehi United States Job Description: Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club! About the Role At LendingClub, we're committed to improving financial health, not just for our members, but also for the businesses that partner with us to offer financing solutions to their customers. Through our ethos of service, Lending Care, we deliver thoughtful, proactive support that builds trust and drives success. As a Business Relationship Specialist in the Purchase Finance space, you'll be the frontline connection for our business partners, including medical, dental, and retail providers. Your role is to ensure these partners have the tools, knowledge, and support they need to seamlessly offer LendingClub financing to their customers. You'll work in a dynamic, collaborative environment, partnering closely with our Sales and Operations teams to identify opportunities for improvement and drive meaningful change. What You'll Do - Serve as a primary point of contact for business partners, providing responsive and professional support via phone, email, chat and virtual meetings. - Build and maintain strong relationships with businesses, understanding their unique needs, and helping them navigate our financing platform. - Triage and resolve issues, escalating when necessary and ensuring timely follow-up. - Provide guidance on LendingClub's tools, processes, and best practices to help businesses optimize their customer experience. - Collaborate with Sales and internal teams to identify trends, gather feedback, and recommend improvements to Operations processes and procedures. - Contribute to cross-functional initiatives aimed at enhancing the overall business and customer experience. - Uphold LendingClub's service principles: Build a Relationship, Make It Easy, and Think Ahead. About You - 2+ years of experience in B2B account management, partner support, or client services; experience in financial services or healthcare/retail partnerships is a plus. - Exceptional communication skills with a focus on clarity, professionalism, and empathy. - Proven ability to manage multiple priorities and resolve complex issues in a fast-paced environment. - Strong problem-solving skills and a proactive mindset-you're always looking for ways to improve processes and outcomes. - Comfortable working cross-functionally with Sales, Operations, and Product teams. - Tech-savvy and able to quickly learn and navigate multiple systems and tools. - Passionate about delivering outstanding service and building long-term relationships. - Bachelor's degree preferred, preferably in Business, Communications, or a related field Pay: $22.00/hr Schedule: Your schedule is subject to change within our business hours of Monday-Saturday 6:00AM - 7:00PM MST. Work Location: Lehi, UT - MUST LIVE WITHIN 75 MILES OF OFFICE. We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays & Thursdays Working Conditions Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur. What Makes LC different: A great place to build your career We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. We celebrate individuality Individual perspectives and experiences make us and our business better-there is no "typical" LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community. You are worth it We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes: - Generous paid time off - 401(k) match up to 4% ($5,000 per year max) - Wellness program with cash incentives and more! Perks with purpose We also offer a wide range of onsite perks to help you get the most out of your day. - Onsite gym, locker room, showers and a bike room - Public Café in the building - Onsite barista for made to order coffee, smoothies and teas - Light-filled, colorful workspaces that encourage collaboration and innovation - Covered parking - Basketball courts and open field for sports activities - Healthy snacks and drinks Position ineligible for visa sponsorship. Check us out on social media! #LI-SS1 #Hybrid #LCCD3 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club! About the Role At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values. By joining the Member Engagement team, you will have the opportunity to empower those who strive to achieve financial success. You will be a one-stop shop for our members. You will guide and assist members through their journey to better financial health with LendingClub. In this role, you will experience a dynamic call center experience where we provide best-in-class, nonstop member interactions via phones, email, and chat, through three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.” What You'll Do - Take inbound phone calls for members who need support in completing applications, adjusting payment amounts and dates, completing To-Do lists to get their loans approved – typically leading to 65 - 75+ calls per day - Listen and seek to understand the member’s goals/loan needs and tailor specific solutions, while providing an empathetic and professional customer experience - Simplify complex processes and financial concepts and make it easy for our potential members to grasp - Have a strong understanding of financial products/services with the ability to clearly convey product value via phone calls - Help members understand their available options and plan what best benefits them - Describe and present a full variety of relevant LendingClub products, messages and offers, including driving our members to the digital experience proactively or encouraging them to investigate the full suite of product offerings that could benefit them Pay for the position:  $18.00/hr base Start Date: We are looking to hire for April 20, 2026  Schedules (subject to change):  Monday – Friday  6:00-2:30 OR 9:30AM-6PM - Schedules subject to change due to business need About You - 6+ months of call center experience -AND/OR- - 1+ year with in person customer service experience - You are someone who derives joy from interacting with others - You love a challenge, and you are motivated by numbers, goals, and metrics along with providing excellent service - You are adaptable and think critically when facing problems - You are comfortable with technology and capable of handling back-to-back phone calls - You can maintain a regular schedule with punctual attendance  - You build relationships and focus on customer experiences - High school diploma or GED equivalent is required Virtual (Work from Home) Considerations: LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home): - Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work - Have high speed internet with low usage during business hours (100 MBPS download speed and 10 MBPS upload speed) - Be able to connect directly into your modem/router (not via wifi); ethernet cord provided - Be comfortable trouble shooting technical issues without in-person IT support - MUST live and work within 75 miles of the LendingClub office hiring this role - While working, it is expected that you are not the primary caregiver to any pets, children or elderly Working Conditions Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur. What Makes LC different: A great place to build your career We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company. We celebrate individuality Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community. You are worth it We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes: - Generous paid time off - 401(k) match up to 4% ($5,000 per year max) - Wellness program with cash incentives and more! Perks with purpose We also offer a wide range of onsite perks to help you get the most out of your day. - Onsite gym, locker room, showers and a bike room - Public Café in the building - Light-filled, colorful workspaces that encourage collaboration and innovation - Covered parking - Basketball courts and open field for sports activities - Healthy snacks and drinks Position ineligible for visa sponsorship. Check us out on social media! LendingClub LinkedIn #Hybrid #LCCS1 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values. By joining the Member Engagement team, you will have the opportunity to empower those who strive to achieve financial success. You will be a one-stop shop for our members, guiding and assisting them through their journey to better financial health with LendingClub. In this role, you will experience a dynamic call center environment providing best-in-class, nonstop member interactions via phones, email, and chat, through three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.” What You'll Do - Take inbound phone calls for members needing support in completing applications, adjusting payment amounts and dates, and completing To-Do lists to get their loans approved – typically leading to 65 - 75+ calls per day. - Listen and seek to understand the member’s goals/loan needs and tailor specific solutions while providing an empathetic and professional customer experience. - Simplify complex processes and financial concepts to make it easy for potential members to grasp. - Have a strong understanding of financial products/services with the ability to clearly convey product value via phone calls. - Help members understand their available options and plan what best benefits them. - Describe and present a full variety of relevant LendingClub products, messages, and offers, including driving our members to the digital experience proactively or encouraging them to investigate the full suite of product offerings that could benefit them. Pay for the position $18.00/hr base Start Date We are looking to hire for April 20, 2026. Schedules Monday – Friday 6:00-2:30 OR 9:30AM-6PM - Schedules subject to change due to business need. Qualifications - 6+ months of call center experience -AND/OR- 1+ year with in-person customer service experience. - You derive joy from interacting with others. - You love a challenge and are motivated by numbers, goals, and metrics along with providing excellent service. - You are adaptable and think critically when facing problems. - You are comfortable with technology and capable of handling back-to-back phone calls. - You can maintain a regular schedule with punctual attendance. - You build relationships and focus on customer experiences. - High school diploma or GED equivalent is required. Virtual (Work from Home) Considerations - Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home, including a dedicated desk and chair for work. - Have high-speed internet with low usage during business hours (100 MBPS download speed and 10 MBPS upload speed). - Be able to connect directly into your modem/router (not via Wi-Fi); ethernet cord provided. - Be comfortable troubleshooting technical issues without in-person IT support. - MUST live and work within 75 miles of the LendingClub office hiring this role. - While working, it is expected that you are not the primary caregiver to any pets, children, or elderly. Working Conditions Required to be on the phones, work on a computer, and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard, and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur. What Makes LC Different - A great place to build your career with onboarding programs, on-the-job training, career-development sessions, and performance check-ins. - We celebrate individuality; employee resource groups support diverse team members. - Generous compensation and benefits package, including generous paid time off and a 401(k) match up to 4% ($5,000 per year max). - Wellness program with cash incentives. - A wide range of onsite perks, including an onsite gym, public café, and healthy snacks. Position ineligible for visa sponsorship. LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views, or other legally protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

• Prospect and acquire high-potential home improvement contractors by building strong, trusted relationships • Drive growth within existing and referred accounts by identifying expansion opportunities and partnering cross-functionally to execute • Develop territory-specific and client-specific sales strategies using reporting and analysis to defend and grow high-producing accounts while acquiring new business • Actively manage an assigned territory with an expectation of being in the field approximately three days per week, complemented by heavy phone-based selling to drive partnerships, relationships, and financing adoption • Follow up on inbound leads generated through marketing campaigns and partner referrals • Activate and scale partnership-originated opportunities by collaborating with internal stakeholders on strategy and execution • Conduct business reviews, webinars, and one-on-one trainings for newly enrolled clients and existing partners needing additional enablement • Share structured feedback on products, competitive dynamics, and customer needs with Marketing and senior leadership through regular business reviews • Collect and report competitive intelligence and implement strategies to minimize attrition and increase market share • Assist with resolving client issues, complaints, and identified risk scenarios in a timely, customer-focused manner • Travel within the territory as needed, with occasional evening work

• Originate new loans to qualified businesses as defined in the US SBA and the USDA B & I Program • Originate SBA and USDA loans from small business clients in accordance with established annual goals and objectives • Originate new business through paid and non-paid referrals and direct customer contacts • Identify and develop or expand referral relationships to source client/loan opportunities • Work with GGL division team members on all loan submissions and qualification matters, including obtaining from clients all necessary documentation needed to close the transaction • Manage client relationships and expectations of new accounts by taking loan applications and providing ongoing customer service • Act as primary liaison with the client and handle any issues/problems promptly • Maintain and build open communication for the duration of the loan cycle • Prescreen loans with knowledge of SBA and USDA for proper structure, conformity, and eligibility with respect to the applicable loan program • Follow-up on any exceptions or account matters • Manage client relationships on originated loans from application to loan closing • Make periodic site visits to SBA clients within defined market region to assist the Portfolio Management Group and to provide compliance with Annual Review Documentation from borrowers • Cross-sell bank services to new and existing loan relationships and manage relationships, as required • Participate in community and business functions/groups to provide a positive image for the bank within the region’s marketplace. • Establish referral contacts within the community • Maintain strong working relationships with referral contacts • Educate clients of advantages and create brand recognition in the market • Attend local SBA functions to establish Banks presence and cultivate CDC/USDA relationships