We are seeking a detail-driven Remote Booking & Scheduling Coordinator to oversee client reservations, manage scheduling timelines, and ensure every booking detail is accurate and properly confirmed. This fully remote role is ideal for someone who thrives on organization, communicates clearly, and can confidently manage multiple moving pieces at once. The ideal candidate works independently while leveraging provided systems, tools, and internal support to deliver a seamless, well-coordinated booking experience from initial inquiry through final confirmation. What Youll Do: - Coordinate reservations, manage scheduling timelines, and process confirmations - Communicate with clients to gather preferences, clarify details, and provide updates - Research destinations and options to assist in building customized itineraries - Prepare and deliver quotes based on client needs - Monitor bookings for accuracy and proactively follow up when adjustments are needed - Maintain organized records and ensure a smooth client experience from start to finish What Were Looking For: - Strong organizational and written communication skills - Ability to manage multiple timelines and client requests efficiently - Customer service, administrative, or booking experience (preferred, not required) - Comfortable working independently in a remote environment - Detail-oriented, dependable, and confident using digital systems and research tools - Must be a citizen of the US, Mexico, UK, Spain, or Australia Why This Role Stands Out: - 100% remote flexibility - Structured training and ongoing mentorship - Access to tools and systems to support your success - Clear path for growth within a collaborative and supportive team

• Upload and maintain product information including descriptions, pricing, calendars, and images. • Ensure the accuracy and quality of product listings across the platform. • Use AI tools to assist with content creation, optimization, and translation of product descriptions. • Provide ongoing support to operators using our platform and booking systems. • Handle booking inquiries including changes, cancellations, refunds, and urgent cases via Chat, Slack, WhatsApp, WeChat, Email, and Phone. • Assist in troubleshooting reservation system and API integration issues. • Investigate booking or availability discrepancies and coordinate with internal technical teams to resolve issues.

• 24/7 monitoring of electrical energy production or storage assets • Respond to all requests from BES balancing authorities or grid owner/operators • Minimize generation equipment downtime, identify and triage plant under-performance, and identify and troubleshoot telemetry/SCADA interruptions at any asset under contract • Coordinate with field technical staff to remotely monitor, troubleshoot, and control equipment during corrective or planned maintenance activities. • Respond to grid owner/operator or balancing authority requests or in emergencies for operational actions within mandated response timelines • Monitor and respond rapidly to issues affecting power production of assigned power producing assets • Triage and/or escalate found production issues and initiate dispatch tickets in coordination with field dispatchers, asset managers, asset owners, and other ROC team members and supervisor • Coordinate planned maintenance outages in coordination with the grid owner/operator or balancing authority, asset manager, field teams, asset owner, and any other stakeholders. • Support technical field staff during asset maintenance or inspections. Includes equipment status checks, safe remote operations of equipment, and remote troubleshooting of equipment.

Anticipated End Date: 2026-03-21 Position Title: Operations Expert Job Description: Operations Expert Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Schedule: This position will work an 8-hour first shift, Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs. Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. The Operations Expert is responsible for providing technical direction, guidance and resources to operations, claims, customer service, or membership associates on a day-to-day basis. How You Will Make an Impact Primary duties may include, but are not limited to: - Serves as a first line resource for operation associates for workflow and technical related processes. - Provides operational training; assists associates by answering day-to-day technical questions and encourages a teamwork environment. - Monitors inventory to ensure workflow remains uninterrupted. - Handles complex case research and resolution. - Reviews, interprets and maintains records of service level, quality, accuracy, and productivity. - Reviews department policy and procedure manuals for accuracy. - Works with training department to ensure procedures and policies are accurate and complete. - Expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. - Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment. - Possess strong verbal and written communication skills, both with virtual and in-person interactions. - Attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely. - Comfortable and proficient with digital tools and platforms to enhance productivity and minimize manual efforts. - Will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. - Performs other duties as assigned. Minimum Requirements: - Requires HS diploma or equivalent and a minimum of 5 years related experience which includes a minimum of 3 years of directly related experience and expertise with company relevant automated processing systems; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: - Previous leadership experience preferred. - Knowledge of state mandates and regulations related to newborns is preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: CUS > Service Operations Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.