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Build the future of communications.
Senior GTM Strategic Operations Manager
Location
California + 5 moreAll locations: California | Connecticut | New Jersey | New York | Pennsylvania | Washington
Posted
100 days ago
Salary
$155.5K - $228.7K / year
Seniority
Senior
Job Description
Senior GTM Strategic Operations Manager
Twilio
• Lead the annual and semi-annual target-setting cycles. • Define top-down targets while collaborating with department heads to ensure bottom-up feasibility. • Develop unique target setting methodologies across segments of our business and drive development of targets for each. • Lead the development and maintenance of customer segmentation. • Identify the "tipping points" in the customer journey to help set targets that encourage customer movement from lower-value to higher-value segments. • Work with Sales and Finance to ensure that targets and their underlying methodology will enable Twilio to achieve their broader strategic goals. • Present target proposals to senior leadership, providing data-backed narratives to gain buy-in. • Refine the planning process to reduce "planning lag" and improve the accuracy of our projections.
Job Requirements
- 6+ years of experience in sales operations or revenue operations for a CPaaS organization
- Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)
- Completed 2 rounds of annual planning within a GTM organization
- Strong analytical skills with proficiency in data manipulation and reporting tools
- Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
- Strong project management and process mapping skills, with the ability to distill complex problems into actionable steps
- Excellent verbal and written communication skills
- Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities.
Benefits
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
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