This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description NetDocuments is seeking a Technical Trainer with a passion for technology, enablement, and legal industry transformation. This role will deliver comprehensive product and implementation program training to NetDocuments Global Channel Partners, with a growing emphasis on AI capabilities and legal-specific workflows. The Technical Trainer will play a critical role in shaping how partners understand and apply our solutions, particularly in legal, compliance, and professional services environments. Reporting to the Director of Partner Success, this role requires not only technical training acumen but also a solid understanding of legal operations, AI-powered document management, and the evolving needs of law firms and legal departments. What Your Contributions Will Be: - Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples. - Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices. - Deliver engaging, technically sound sessions that prepare partners for certification and real-world implementation, using scenarios from legal and regulated industries. - Identify skill and knowledge gaps across partner teams and recommend targeted enablement solutions, especially around legal innovation and AI adoption. - Create and maintain a recertification program that adapts as products, AI capabilities, and legal technology needs evolve. - Ensure follow-through and program completion with personalized partner support, coaching, and learning journeys. - Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical. What You Will Bring to the Team: - A deep understanding of how legal professionals use technology, including document management systems, AI-driven search, and workflow automation. - The ability to translate technical functionality into business value, particularly in law firms, legal operations, compliance, or corporate legal departments. - A learner-first mindset—balancing clarity, empathy, and impact in every training session. - Skills in knowledge transfer and curriculum development with an eye toward legal relevance and partner success. What Your Contributions Will Be: - Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations—including review of migration and configuration plans in high-risk or complex environments. - Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed. - Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed. - Support partner onboarding by shadowing their first implementation—reviewing deliverables, providing structured feedback, and validating readiness for independent delivery. - Act as a liaison for partners—coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process. - Build strong relationships with both partners and customers to foster collaboration and ensure project success. - Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings. - Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success. - Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs. - Other duties as assigned. Qualifications - 3+ years of proven experience as a technical trainer or in a technical enablement role. - Experience with SQL. - Strong presentation skills and comfort with delivering training to diverse audiences, including legal professionals. - Familiarity with modern learning tools and training techniques, including the use of LMS platforms, video modules, and performance-based assessment. - Experience with enterprise cloud applications and understanding of implementation challenges in the legal sector. - Awareness of AI tools in legal tech (e.g., document summarization, smart search, clause extraction, redlining automation), and enthusiasm for staying up to date with their use in real-world legal scenarios. - Ability to work independently in a fast-paced, ever-evolving SaaS environment. Ideally You Will Have - Direct experience working in, consulting for, or training legal professionals (law firms, legal ops, or corporate legal teams). - Familiarity with legal practice management systems, document lifecycle management, or AI applications in legal services. - Knowledge of AI capabilities in document management systems and a passion for demystifying them for learners. Benefits - 90% healthcare premiums company covered. - HSA company contribution. - 401K match at 4% with immediate vesting. - Flexible PTO (typically 3 to 4 weeks a year). - 10 paid holidays. - Monthly contributions for wellness. - Access to LinkedIn Learning with monthly dedicated time to explore. Compensation Transparency The annual compensation range for this position is: $85,000 - $100,000. The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

• Support the design of structured learning experiences based on scoped program needs and audience objectives • Assist with developing training materials such as slide decks, job aids, facilitator guides, and knowledge base articles • Co-facilitate live learning sessions (onboarding, workshops, vILT) with guidance from a Learning Consultant • Apply foundational instructional design methods — such as scaffolding, practice, and feedback loops — to improve learner engagement and retention • Maintain and update pod-specific learning resources, ensuring information is accurate and accessible • Collect learner feedback and assist in tracking session data and completion metrics • Collaborate closely with Program Managers and Learning Consultants to ensure learning content aligns with defined outcomes • Participate in peer reviews and internal enablement, continuously developing facilitation and design skills • Contribute ideas for improving delivery flow, learner engagement, and content clarity

• Design and structure end-to-end learning programs aligned with business and learner needs. • Create asynchronous training content hosted on our LMS (Simetrik Academy). • Develop clear, structured, and reusable instructional documentation and learning assets. • Facilitate live training sessions and workshops, both virtually and in real time. • Ensure pedagogical quality, consistency, and effectiveness across all learning experiences. • Collaborate with internal stakeholders to translate complex topics into effective learning journeys. • Continuously improve learning content based on feedback, performance metrics, and best practices in instructional design.

Harbor is seeking a Learning and Development Facilitator to join our growing team. This position is responsible for the planning and delivery of training and coaching programs for Harbor ’s Training as a Service (TaaS) Outsourcing clients. The individual will be responsible for designing and delivering curriculum and learning materials in a variety of applications in both traditional print form as well as electronic. To perform this position successfully, it is necessary to collaborate consistently with client leaders, support staff and lawyers, and Harbor program leadership. This is a remote position that can be worked from anywhere in the United States. Responsibilities: Serve as an instructional facilitator by delivering distance learning and in-person courses that support the implementation of new technologies by helping with the “how” aspect of adult learning. Develop or oversee the creation of instructional outlines, quick reference materials, and manuals. Familiarize new hires at TaaS client organizations with the current technology and processes required to be a successful employee within the organization. Use reflection of practice as a form of problem solving to resolve issues, increase awareness of the needs of the adult learner, understand the learning process, and generate opportunities for program engagement. Assist end users in retaining what they learn through practice and leading training initiatives focused on ongoing skill improvement. Collaborate with a client’s internal team in supporting lawyers and staff in using the curriculum offered to analyze their strengths and target areas for improvement. Remain well-informed of new trends and tools in distance learning and technology. Take initiative and pursue her/his own learning that focuses on law firm technology. Serve as a catalyst for change, modeling and facilitating continuous improvement in the use of technology and processes by challenging the status quo, asking questions, and facilitating difficult conversations helping to shape the culture of the company. Qualifications: About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.