Simetrik

• Serve as the primary point of contact for all customer account management matters. • Build and maintain strong, long-lasting relationships with customers. • Negotiate contracts and close deals to maximize profits. • Develop trusted advisor relationships with key accounts and prospective clients. • Conduct regular in-person client visits, ensuring consistent on-site engagement and relationship building. • Proactively identify and capitalize on additional revenue opportunities within the existing customer base through cross-selling and upselling.

• Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone). • Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation. • Collaborate with our development team to escalate and resolve complex technical problems. • Document customer interactions and contribute to our knowledge base for continuous improvement. • Stay up-to-date with our software updates and new features to effectively support our clients.

• Build Simetrik's US demand engine from the ground up. • Own the US field calendar, ABM and the Experience Club program. • Manage PR and media relations, organic LinkedIn presence at the demand-gen layer. • Negotiate sponsorships and own post-event SAO conversion. • Build and run named-account programs for tier-1 US targets. • Stand up and run Simetrik's US executive community. • Manage the US PR agency and build Simetrik's presence in industry networks. • Own the demand-gen surfaces of simetrik.com and partner with GTM Engineering on demand funnel.

About Simetrik Founded in 2019, Simetrik is a robust B2B platform leveraging no-code and generative AI to automate end-to-end financial and operational reconciliations, anticipate risk, and manage it through a single, intuitive, spreadsheet-inspired interface. A Goldman Sachs Top Performing portfolio company, Simetrik was recognized by the Financial Times as one of the fastest-growing companies in the Americas for 2025. We continuously innovate with agentic, scalable solutions to solve global financial operations challenges. Simetrik has a global footprint across 35+ countries, monitoring over 200 million records daily. About the Role The BI Analytics Ops Specialist collects and analyzes information to inform optimal operational and strategic decisions. This role involves close collaboration with engineering and product management, requiring a strong engineering background and expertise in SQL and Python for querying large databases. Key Responsibilities - Ensure data quality by preparing and configuring source extractions, including normalization and transformation. - Logically structure and construct reconciliation queries. - Develop reports, presentations and dashboards. Required Qualifications & Skills - Education: Bachelor’s degree in Computer Science, Business Analytics, Mathematics, or a related field. - Experience: 3-5+ years in data analytics, BI engineering, or analytics engineering roles. - Solid experience with SQL and Python. - Strong experience with Power BI, DataStudio, Tableau, or QuickSight. - Proven ability to deliver end-to-end solutions. - Excellent problem-solving, communication, and presentation skills. - The ability to forge strong relationships with clients and team members. - A collaborative approach and a constructive mindset. - Accurate and precise attention to detail. - Comfortable working with multiple remote teams. Benefits - Well-funded and proven startup with large ambitions and competitive salaries. - 100% Remote Work - Entrepreneurial culture where pushing limits, creating, and collaborating is everyday business. - Small, dynamic teams = massive impact. - $500 USD a year for you to invest in learning. - Medical Insurance benefits Location Colombia (Remote) Department RevOps Employment Type Full-Time Minimum Experience Mid-level

• Own the end-to-end customer journey for a portfolio of enterprise accounts. • Build and maintain relationships with key stakeholders, including senior decision makers. • Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability. • Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency). • Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions. • Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement. • Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes. • Maintain accurate account context and activity tracking in CRM and internal tooling.

• Serve as the primary point of contact for all customer account management matters. • Build and maintain strong, long-lasting relationships with customers. • Negotiate contracts and close deals to maximize profits. • Develop trusted advisor relationships with key accounts and prospective clients. • Conduct regular in-person client visits, ensuring consistent on-site engagement and relationship building. • Proactively identify and capitalize on additional revenue opportunities within the existing customer base through cross-selling and upselling.

• Serve as a point of contact for specific customer account management matters. • Work with existing clients and prospect Mid Market clients. • Maintain strong and lasting relationships with customers. • Support relationships of trusted advisors with key accounts and interested clients.

• Lead end-to-end implementation projects for enterprise clients, ensuring measurable business results and long-term scalability. • Connect execution with business value: define and track project KPIs that reflect operational efficiency, automation, and ROI impact. • Manage complex stakeholder environments, including executive sponsors, steering committees, and multi-level governance structures. • Drive cross-functional collaboration across Product, Engineering, and Customer Success to align delivery with strategic priorities. • Anticipate risks and manage escalations with a sense of urgency and solution-driven mindset. • Ensure adherence to agreed scope, timeline, and budget, while maintaining flexibility to adapt to changing priorities. • Promote operational excellence and continuous improvement within project frameworks and client interactions. • Represent the company as a trusted advisor, strengthening partnerships through clarity, accountability, and business insight.

• Analyze and complete technical and compliance questionnaires related to regulations such as ISO 27001, SOC 2, GDPR, and client-specific requirements. • Ensure clear, consistent responses aligned with internal policies and industry standards. • Prepare and coordinate responses to RFPs (Request for Proposal) and RFIs (Request for Information), ensuring alignment with client requirements. • Collaborate with internal teams to consolidate technical, regulatory, and strategic information. • Design and maintain a centralized database of questionnaire responses, updated with the latest security standards. • Implement tools and processes to automate response preparation and optimize workflow. • Support the commercial team in pre-sales, participating in client meetings and addressing questions about security and compliance capabilities. • Translate technical and regulatory requirements into customized solutions for clients. • Work closely with Security, Compliance, and Legal teams to collect evidence and documentation supporting submitted responses. • Contribute to the development and maintenance of standard pre-sales materials, including predefined responses, security architecture diagrams, and whitepapers. • Coordinate and respond to security audits requested by clients, ensuring alignment with ISO 27001 and SOC 2 standards. • Act as the point of contact between clients and internal teams during audits. • Ensure that responses and documentation comply with relevant regulations and standards such as GDPR, CCPA, ISO 27001, among others.

• Collaborate with the sales team and customers to define the required capabilities needed to create an after implementation scenario to deliver positive business outcomes. • Design and present proof points as evidence of compliance with said required capabilities. • Said proof point include but are not limited to: Product demonstrations or presentations to showcase how the company's products or services can solve the customer's problems and meet their needs. • Customized solutions that address the customer's required capabilities, often involving technical specifications and architecture. • Proof of Concepts to demonstrate feasibility of the designed solution. • Assist in the creation of proposals, RFP (Request for Proposal) responses, and other documentation required by prospects. • Possess in-depth knowledge of the company's products or services and a strong understanding of the technology and industry trends relevant to those offerings. • Continuously update knowledge of industry trends and the company's product/service offerings to provide the most up-to-date information to customers. • Provide feedback from customer interactions to the product development and marketing teams to enhance the company's offerings. • Research and analyze competitors' products and services to highlight the advantages and unique selling points of the company's offerings.