• Work independently and collaboratively with the assessment content team to create, review, edit, and/or revise test items based on state standards and grade-level appropriateness to meet internal and external deadlines. • Execute against blueprints to develop well-rounded assessments to meet customer needs.

• Write case studies, white papers, RFP responses, and partnership proposals that win enterprise deals • Create regulatory summaries tailored for health system and payer prospects, making compliance a competitive advantage • Translate clinical validation data and regulatory milestones into compelling narratives that build trust and credibility • Support both Health Systems and Payers sales teams with customized content for different buyer personas • Maintain a content library that ensures consistency, accuracy, and rapid response across all materials • Collaborate with clinical, regulatory, and sales teams to ensure technical accuracy while maintaining readability • Adapt messaging for different audiences: from technical stakeholders to executive decision-makers • Move quickly to support active sales cycles without sacrificing quality or precision

• Write and edit NOA letters that explain decisions about healthcare services, coverage, or benefits • Use templates and guidelines to ensure letters are accurate and compliant with AHCCCS and other applicable regulations • Work with internal teams (such as clinical, legal, and customer service) to gather necessary information • Ensure letters are written in plain language and are culturally sensitive and easy to understand • Meet strict deadlines for letter completion and delivery • Maintain confidentiality and follow HIPAA (Health Insurance Portability and Accountability Act) and other privacy regulations • Assist with audits and quality checks of outgoing letters • Support the prior authorization department and Notice of Action Department by writing member letters and provider faxes • Call on providers and members to get the needed information to complete the notifications • Manage high volumes of member letters and/or provider faxes, averaging 3000–4000 per month • Write medical, pharmacy, dental, and behavior health letters and ensure they are mailed out within the 24-hour, 72-hour, and 14-day regulatory timeframes

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads • Develop strong hooks, CTAs, and caption structures that drive engagement and retention • Adapt tone, format, and length to platform-specific best practices • Maintain distinct branded voice consistency • Write or refine scripts for YouTube episodes, short-form videos, and branded content • Develop written frameworks for recurring content formats and series • Support the Creative Producer with written briefs, content outlines, and episode structures • Write titles, descriptions, and metadata that support discoverability through SEO, AEO, and GEO • Write copy for episode launches, campaigns, newsletters, and promotional pushes • Collaborate with marketing to ensure copy aligns with funnel strategy and brand messaging • Maintain and evolve voice guides for the brand • Own and curate a living brand voice library, capturing signature quotes to fuel consistent, authentic content at scale • Ensure all written output across vendors, contractors, and the internal team reflects established brand standards • Use AI tools to accelerate first drafts, explore copy variations, and stress-test hooks • Build and maintain prompt libraries and writing frameworks that increase team output speed • Identify where AI can reduce low-value writing time without compromising quality or voice integrity • Work closely with the Social Producer to align captions with clip content and visual framing • Coordinate with the design team to ensure copy and visuals complement each other • Communicate with the Creative Producer on voice feedback, content priorities, and writing standards