CUSTOMER SERVICE REPRESENTATIVE Department: Network Operations Reports To: Manager, Customer Service POSITION SUMMARY As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.       RESPONSIBILITIES - High School diploma or GED  - Strong critical thinker   - Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.  - Ability to organize and prioritize work and adapt to changes quickly.  - Self-guided approach to learning and gaining knowledge in addition to company provided training.  - Self-motivated with the ability to work in a fast paced, team-based environment.  - Ability to effectively solve problems or escalate issues as needed.  - Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary  CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.REQUIRED QUALIFICATIONS - High School diploma or GED.   - Bilingual (Spanish) - Strong critical thinker.    - Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.   - Ability to organize and prioritize work and adapt to changes quickly.   - Self-guided approach to learning and gaining knowledge in addition to company provided training.   - Self-motivated with the ability to work in a fast paced, team-based environment.   - Ability to effectively solve problems or escalate issues as needed.   PREFERRED QUALIFICATIONS - Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary.   JOB DETAILS AND PHYSICAL REQUIREMENTS - This has no travel requirements. - Must be authorized to work in the United States. - This is a staff position. - This is a Nonexempt position. - This is a Full-Time position. - Fully remote position must be in Pacific Time Zone. - The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dependable and service-oriented Remote Customer Support Associate to assist clients by providing timely communication, coordinating requests, and ensuring a smooth and organized support experience. This fully remote role is ideal for someone who enjoys helping people, solving problems, and maintaining clear communication while managing multiple tasks. - Communicate with clients to answer questions, gather necessary information, and provide updates related to requests, scheduling, and service details. - Review information for accuracy and maintain organized records within internal systems. - Ensure follow-ups are completed to keep processes moving smoothly. Qualifications - Strong communication and customer service skills - Excellent organization and attention to detail - Comfortable using online systems and digital tools - Ability to work independently in a remote environment - Customer service, administrative, or support experience preferred but not required Requirements - 100% remote position - Training and ongoing support provided - Supportive team environment with opportunities to develop new skills - Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions

• Manage the daily operations of a third-party support team (25+ agents) across different shifts, ensuring consistent quality and adherence to SLAs. • Build the roadmap for support scalability, including the implementation of AI, automation, and self-service improvements (Zendesk optimization, Knowledge Bases). • Define and monitor KPIs (FRT, Resolution Time, Backlog, CSAT) and translate these into operational insights. • Create and maintain the 'Support Playbook,' including technical troubleshooting flows, escalation paths, and billing/refund policies. • Act as a decision-maker for sensitive situations (billing disputes/refunds), balancing customer satisfaction with the protection of company revenue and chargeback ratios. • Work closely with Product and Engineering to ensure customer insights directly influence product improvements and bug fixes.

Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club! About the Role At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values. By joining the Member Engagement team, you will have the opportunity to empower those who strive to achieve financial success. You will be a one-stop shop for our members. You will guide and assist members through their journey to better financial health with LendingClub. In this role, you will experience a dynamic call center experience where we provide best-in-class, nonstop member interactions via phones, email, and chat, through three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.” What You'll Do - Take inbound phone calls for members who need support in completing applications, adjusting payment amounts and dates, completing To-Do lists to get their loans approved – typically leading to 65 - 75+ calls per day - Listen and seek to understand the member’s goals/loan needs and tailor specific solutions, while providing an empathetic and professional customer experience - Simplify complex processes and financial concepts and make it easy for our potential members to grasp - Have a strong understanding of financial products/services with the ability to clearly convey product value via phone calls - Help members understand their available options and plan what best benefits them - Describe and present a full variety of relevant LendingClub products, messages and offers, including driving our members to the digital experience proactively or encouraging them to investigate the full suite of product offerings that could benefit them Pay for the position:  $18.00/hr base Start Date: We are looking to hire for April 20, 2026  Schedules (subject to change):  Monday – Friday  6:00-2:30 OR 9:30AM-6PM - Schedules subject to change due to business need About You - 6+ months of call center experience -AND/OR- - 1+ year with in person customer service experience - You are someone who derives joy from interacting with others - You love a challenge, and you are motivated by numbers, goals, and metrics along with providing excellent service - You are adaptable and think critically when facing problems - You are comfortable with technology and capable of handling back-to-back phone calls - You can maintain a regular schedule with punctual attendance  - You build relationships and focus on customer experiences - High school diploma or GED equivalent is required Virtual (Work from Home) Considerations: LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home): - Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work - Have high speed internet with low usage during business hours (100 MBPS download speed and 10 MBPS upload speed) - Be able to connect directly into your modem/router (not via wifi); ethernet cord provided - Be comfortable trouble shooting technical issues without in-person IT support - MUST live and work within 75 miles of the LendingClub office hiring this role - While working, it is expected that you are not the primary caregiver to any pets, children or elderly Working Conditions Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur. What Makes LC different: A great place to build your career We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company. We celebrate individuality Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community. You are worth it We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes: - Generous paid time off - 401(k) match up to 4% ($5,000 per year max) - Wellness program with cash incentives and more! Perks with purpose We also offer a wide range of onsite perks to help you get the most out of your day. - Onsite gym, locker room, showers and a bike room - Public Café in the building - Light-filled, colorful workspaces that encourage collaboration and innovation - Covered parking - Basketball courts and open field for sports activities - Healthy snacks and drinks Position ineligible for visa sponsorship. Check us out on social media! LendingClub LinkedIn #Hybrid #LCCS1 LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.