Cleanleaf Energy is seeking a Regional Manager to join our Operations team! Teamwork, integrity, a passion for sustainable energy and an ability to generate and manage change is what drives our company’s success. We are seeking an experienced, motivated and well-organized professional whose dedication and leadership will help propel the company to achieve its most important goals. This role can be performed remotely within the United States, with minimal travel as required. Notice to CO, MN, and PA applicants: You may redact schooling dates from your resume before attaching the document to your application. About the Position: This position will report to the VP of Operations and will be part of the Cleanleaf Operations team. The Regional Manager is the business manager for their region and is responsible for all O&M activity in their assigned region of operations. Additionally, the Regional Manager is the primary point of contact for customers in the region. Position Responsibilities Include, But Are Not Limited To: Safety Duties and Responsibilities: Safety is a core value in Borrego Solar and the Regional Manager must: - Read, understand and sign all safety procedures. - Lead regular safety meetings ad required. - Ensure every employee within reporting structure attends weekly safety meetings. - Ensure every employee has received all required PPE. - Ensure every employee has received all required safety training. - Ensure every employee within reporting structure, has read, understood and signed all safety procedures. - Ensure every safety incident is reported. - Ensure every safety incident is fully investigated, documented and corrective actions are implemented. - In collaboration with the VP of Operations and the other Regional Managers, define and foster a strong EHS culture in the Operations department. - In collaboration with the VP of Operations and the other Regional Managers, define the standard PPE type, make, and quantity provided to the field employees. - In collaboration with the VP of Operations and the other Regional Managers, define the minimum EHS training required for each field employee. Position Responsibilities will include but not be limited to: - Demonstrate integrity, strong initiative, work ethic, as well as a focus on safety and quality of work on a continuous basis. - Supervise, lead and train all operations team members in the region, meeting regularly with direct reports to review their progress in meeting personal, regional and departmental goals and objectives. - Ensure that work being performed in the region meets or exceeds Cleanleaf standards. - Ensure that all company and departmental Standard Operating Procedures (SOPs) are being followed. - Ensure that the Cleanleaf Operations department is meeting all contractual obligations. (e.g. performance and availability guarantees, preventive maintenances, reactive response times, landscape management, panel washes, non-conformity correction, customer notification, etc.). - Ensure that Cleanleaf is meeting all local, state and federal regulations required to operate in the region. - Track and report to both management and customers on the progress of pending work, work in progress, and completed work. - Prepare management reports on medium and longer-term issues. - Respond to and resolve customer requests (e.g. warranty claims, site upgrades, technical support etc.). - Price, develop and submit proposals to customers for out of scope work. - Obtain quotes, develop and submit PO’s for subcontracted work within the CMMS platform. - Manage designated region to meet profit and cost targets set in defined budgets. - Interface with SCADA/DAS system to understand onsite issues with the ability to communicate to both management and customers. - Review and comment on Case documentation to ensure that Cleanleaf standards are met and the customer receives a complete and detailed report. - Act as escalation point for technical or customer issues that are not successfully resolved by direct reports. - Such other duties and responsibilities as may be determined by the VP of Operations. Required Skills and Experience: The following qualifications are required to successfully perform this role: - Bachelor's degree or equivalent industry experience. - Proven experience as business manager or relevant role. - Ability to communicate in English both orally and writing. - Excellent organizational and leadership skills. - Outstanding communication and interpersonal abilities. - Thorough understanding of diverse business processes and strategy development. - Excellent knowledge of MS Excel, Word and CMMS systems. Softwrench experience is a plus. - Proven experience understanding and implementing OSHA regulations. - Knowledge of human resource management principles and procedures. - Knowledge of basic economic and accounting principles and practices. - Knowledge of office administrative procedures. - Knowledge and understanding of solar plant construction and comprehension of how onsite equipment interacts with the overall plant. Working Conditions: A Regional Manager will be required to work under the following conditions: - May be required to travel up to 25% of the time. - Required to work in office conditions the rest of the time (remote is acceptable for this role). - Required to work in field conditions as needed. - Work in a fast changing environment which may require quick decisions with limited processes and procedures. Physical requirements: This position has the following physical requirements: - Ability to drive a vehicle. - Ability to stand for long periods of time. - Ability to walk distances up to 5 miles in a day. - Ability to receive detailed information through oral communication, and to make the discriminations in sound. - Required to have visual acuity which includes depth perception. - Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Direct reports: The following positions report to the Regional Manager. - Area Supervisor - Solar Electrician - Solar Technician 3 - Solar Technician 2 - Solar Technician 1 Compensation: Cleanleaf Energy’s approach to compensating our employees is unique and progressive. We offer a casual community-based workplace that is upbeat and hardworking. We strive for quality workmanship and place a large emphasis on customer satisfaction. We promote from within and are seeking career-minded individuals, looking to advance in the growing photovoltaic industry. We offer pay commensurate with experience, along with excellent benefits including: - Competitive base salary - Potential for bonuses - Comprehensive benefits package including dental, vision, health, life, and disability insurance - Self-managed time off policies for exempt/salaried positions - 401(k) plan with company match and immediate vesting - Continuing education and professional development assistance The targeted pay scale for this role is $142,000 - $162,000 annually. Actual compensation will be based on an assessment of factors including the successful candidate's experience, skill, and other job-related factors. Cleanleaf Energy provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Cleanleaf complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V A NOTE TO THIRD-PARTY RECRUITERS Cleanleaf’s HR team coordinates all recruiting and hiring at our company. Cleanleaf does not accept unsolicited resumes from third-party recruiters, staffing firms, or related agencies. Resumes are only accepted from third-party recruiters, staffing firms, or related agencies if a signed agreement is in place AND if external recruiting assistance is authorized by the HR team for a specific position. All unsolicited resumes will be considered the property of Cleanleaf. Cleanleaf is not responsible for any fees related to unsolicited resumes.

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking a Director, Support Operations to join our Support Operations team based remotely across the United States. In this role, you will be responsible for overseeing a team that delivers exceptional technical and customer support to sponsors, site users, and study particpants. You will hire, develop, and manage team members while ensuring the appropriate staffing coverage and equipping the team with training, tools, and documentation needed to succeed. The ideal candidate will drive operational excellence in a high-volume, high-availability support environment by managing ticketing and escalation processes, establishing KPI-driven performance standards, and leading continuous improvement initiatives. This role will also focus on optimizing support processes, leveraging AI and knowledge management to increase efficiency, identifying support trends, and partnering with internal teams to ensure product support readiness for new releases and an exceptional end-user experience. The Director, Support Operations' responsibilities include: - Manage, support, and develop Product Support, Escalation Support, and Data Change employees by: - Interviewing, hiring, training, managing, and terminating employees. - Managing employee schedules to ensure appropriate coverage based on volumes and geographic variability within the customer base. - Providing employees with continuous feedback and development opportunities. - Ensuring appropriate training, documentation, and tools are made available and continually refreshed for use by Product Support employees. - Provide world class delivery of problem resolution to customers and end-users, including, but not limited to, Sponsors, CRO customers, site users, and study participants by establishing and meet/exceed best-practice methodologies and metrics-based KPIs in a global, high-volume, high-availability, support environment. - Drive efficiencies and standardization in Product Support processes/ procedures to optimize the customer and employee experience. Implement AI, as appropriate, to drive efficiency and lower time to full capacity for new hires. - Develop and manage a robust process for identifying technical and customer service related training needs and management of knowledge base. - Oversee ticket handling and escalation process in accordance with established documentation, procedures, and service level agreements to ensure a positive customer experience. - Develop, manage, and lead continuous process improvement strategies and initiatives to enable staff success. - Ensure all client and internal escalations are addressed in a timely and efficient manner providing corrective documentation when needed/required. - Identify and analyze trends to continuously improve and ensure a remarkable end-user experience producing consistently high site user, study team, study participant, and sponsor satisfaction. - Inform internal teams and management of active trends, process issues, and end user experiences, lending insight based on technical and product support experience. - Ensure Product Support readiness for all product releases. - Complete other projects/tasks/activities as needed or assigned. Qualifications - Bachelor’s degree or equivalent technical education and experience - Minimum of 7 years of customer support management experience. - 7-10 years of customer support and troubleshooting experience required. - At least 1 year experience in executing clinical trials or working in a health care setting. - Experience with connected devices preferred. - Excellent written and verbal communication skills. - Ability to handle stressful situations and respond in a calm/collected manner. - Education and experience with process improvement methodologies. Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com ​

• Managing the execution of medical affairs operations, investigator initiated clinical studies, post-marketing clinical studies and post-trial access programs • Overseeing the review, monitoring, and adherence to clinical protocols • Providing oversight of clinical affairs programs across all functional areas of the drug development process • Developing the subject recruitment/retention strategy and related initiatives • Overseeing TMF set-up, ongoing quality review, and final reconciliation of study documents • Developing training materials for the program team, investigational sites, and vendors • Collaborating with counsel to negotiate and draft contracts and agreements with CROs/vendors and clinical sites

Job Title: Director, Payments Operations Reports To: Vice President, Payments Department: General and Administrative Division: Payments Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. The Opportunity As the Director, Payment Operations, you'll be responsible for accelerating payments activation, ensuring processor accountability, protecting our customers’ experience, and scaling payments operations without scaling headcount linearly. In this leadership role, you'll manage and develop a team of Payments Operations and Activations representatives while building scalable operations, driving key payment initiatives, and serving as the critical bridge between our payment processors, internal teams, and the merchants we serve. What You'll Own - Leadership and management of the Payments Operations and Activations team, including hiring, coaching, performance management, and professional development - Own payments activation velocity, time-to-live from software closed won, and operational drivers of payments attach and volume expansion. - End-to-end embedded payments operations ownership, ensuring integrated payments function reliably from enrollment all the way to reconciliation - Management of day-to-day relationships and escalations with payment processors, serving as the primary point of contact for operational matters and driving accountability with processors - Definition and enforcement of processor workflows, KPIs, and SLAs for merchant application approvals, support issue escalations, and dispute management - Lead and support payment initiatives, including new payments launches, processor integrations, and merchant migrations - balancing payments economics vs. friction with partners - Tracking and analysis of payments key results, translating data into actionable insights and recommendations for leadership - Partner cross-functionally with Product, Engineering, and Customer Operations teams to ensure alignment and operational excellence - Build and improve operational processes and documentation to support business growth and team effectiveness - Identification of operational inefficiencies and implementation of process improvements to enhance payment performance - Ownership of risk and compliance monitoring within the payments operations function - Other related duties as assigned What You'll Bring - 5-7+ years of experience in payments operations, embedded payments, fintech, or SaaS payments environments - Experience managing and mentoring high-performing teams, with a hands-on and collaborative leadership style - Demonstrated experience supporting payment operations, partner management, and scaling payments infrastructure - Working knowledge of the payments lifecycle, payment systems, and risk & compliance requirements - Experience working with payment processors and integrated payments solutions - Ability to operate effectively cross-functionally and manage relationships with multiple internal and external stakeholders - Analytical and detail-oriented, with comfort using data to inform operational decisions - Experience improving operational processes to increase team efficiency and consistency - Alignment with Tripleseat's company values and commitment to fostering a collaborative, customer-focused work environment Location & Work Setting This position is open to remote candidates eligible to work in the United States. Week 1 of onboarding is in-person, based out of our Concord, MA office. A hybrid work schedule will be offered if the ideal candidate is based near our Concord, MA office. Additional travel may be required for meetings, company events, and training. Salary Range: $135,000 - $150,000 Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: - Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. - Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. - 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. - Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. - Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. - Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.