• Analyze partner performance data to identify trends, gaps, and opportunities for improvement • Build and maintain advanced Excel models to track KPIs, financial performance, and operational metrics • Support strategic initiatives related to partner growth, retention, and engagement • Develop insights and recommendations based on data analysis and present to internal leadership and external partners • Collaborate cross-functionally with operations, growth, and clinical teams • Monitor and report on value-based care metrics (e.g., cost, utilization, quality outcomes) • Help design and implement scalable processes in a rapidly evolving environment

ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan. We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses. OUR CLIENT Location: Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data. Contact HirexHire for more client information THE ROLE Our client is seeking an experienced Senior Customer Success Manager to own and grow relationships with a portfolio of high-impact public sector customers. This role focuses on driving long-term adoption, value realization, retention, and expansion across a flagship customer base. The Senior Customer Success Manager will act as a trusted advisor to government agencies and public organizations, helping them maximize the value of a unified public engagement SaaS platform while serving as the internal advocate for customer needs. WHAT YOU WILL DO - Own relationships with a portfolio of high-impact public sector customers, serving as a trusted strategic advisor. - Drive platform adoption and value realization by aligning customer goals to product capabilities and best practices. - Manage complex, high-visibility accounts with evolving requirements and executive stakeholders. - Identify risks and barriers to success early, developing proactive plans to protect retention and satisfaction. - Lead renewal strategy and execution in partnership with Finance, including forecasting and risk mitigation. - Identify and execute expansion opportunities across departments, use cases, and product offerings. - Advocate for customer needs internally by coordinating across product, engineering, sales and leadership teams. - Translate customer feedback and engagement insights into actionable recommendations. - Build long-term, referenceable customer relationships through consistent communication and follow-through. WHAT YOU WILL NEED - 7-10 years of experience in Customer Success within a SaaS environment. - Proven ability to manage complex accounts with senior-level stakeholders. - Demonstrated success driving retention, renewals, and account expansion. - Strong consultative and communication skills, both internally and externally. - Experience translating customer goals into measurable outcomes and success plans. - Ability to navigate ambiguity and evolving requirements in a fast-moving environment. - Strong organizational skills and comfort managing multiple high-priority accounts. - Public sector or GovTech experience is a plus. - Experience with public engagement, civic technology, or community-focused platforms is a plus.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is hiring motivated individuals to join our mission-driven, fully remote team. Whether you are a recent graduate in business, marketing, or communications—or simply seeking a people-focused career with long-term growth—this opportunity offers a strong starting point. With hands-on training, structured mentorship, and pre-qualified client appointments, you’ll have the support needed to succeed from anywhere in the United States. - Conduct scheduled virtual consultations with clients through Zoom - Guide individuals and families through personalized benefit options - Assist clients through the enrollment process with professionalism and clarity - Maintain accurate and organized digital records - Provide excellent customer service and timely follow-up communication - Participate in weekly training sessions and mentorship meetings - Build long-term client relationships based on trust and service Qualifications - Strong interpersonal and communication skills - Organized, self-motivated, and comfortable working independently - Confident using video communication tools and digital platforms - Passion for helping others and contributing to meaningful work - Customer service or client-facing experience is helpful but not required Requirements - Must be authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a working webcam Benefits - 100% remote work environment - Flexible scheduling options - Pre-qualified client appointments provided — no cold outreach - Weekly pay via direct deposit - Long-term income growth through vested renewals - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Clear career advancement pathways - Collaborative and mission-focused team culture Company Description For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. The organization proudly serves union members, credit union clients, and veterans by offering programs designed to help protect their financial futures. With a rapidly growing remote workforce, AO Globe Life is committed to building meaningful careers that combine flexibility, support, and purpose.

Join Our Team at ThinkingIT Corp. At ThinkingIT Corp., we are on a mission to enhance the iGaming landscape through innovative IT and marketing solutions. Our Operations and User Success team is pivotal in ensuring our clients achieve maximum value from our products and services. If you're interested in gaining practical experience in operations, user success, and CRM systems, we invite you to fill out our Interest Form. What to Expect: This opportunity is perfect for individuals looking to develop skills in customer relationship management and operational efficiency. Tasks may include: - Assisting with updates and maintenance of CRM systems - Gathering and tracking user feedback and support tickets - Supporting internal operations with documentation and workflow enhancements - Analyzing customer data to identify trends and inform best practices - Collaborating with cross-functional teams to improve user experiences