Join Our Team at ThinkingIT Corp. At ThinkingIT Corp., we are on a mission to enhance the iGaming landscape through innovative IT and marketing solutions. Our Operations and User Success team is pivotal in ensuring our clients achieve maximum value from our products and services. If you're interested in gaining practical experience in operations, user success, and CRM systems, we invite you to fill out our Interest Form. What to Expect: This opportunity is perfect for individuals looking to develop skills in customer relationship management and operational efficiency. Tasks may include: - Assisting with updates and maintenance of CRM systems - Gathering and tracking user feedback and support tickets - Supporting internal operations with documentation and workflow enhancements - Analyzing customer data to identify trends and inform best practices - Collaborating with cross-functional teams to improve user experiences

• Proactively engage with customers to understand their needs, challenges, and objectives. • Build long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers’ business processes, goals, and strategies. • Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. • Develop a deep understanding of the customer's business and industry to provide solutions and advice. • Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy. • Maximize the value they receive from our solutions, by managing program engagements. • Act as a customer advocate within the company, being the voice of the customer, representing their feedback and needs. • Ensure timely resolution of customer issues, working closely across Pismo teams. • Manage and follow up on client’s KPIs within Pismo (developments execution, platform performance and others). • Analyze and have critical thought on clients’ data to perform a strategic analysis and take decisions based on data. • Provide education and resources to customers to enable them to effectively use our products/services. • Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. • Influence the company to adapt or create new processes with a focus to provide better experience to our customers. • Continuously improve the Client Success area, partnering with your peers to scale the organizational capabilities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an Enterprise Customer Success Manager to join our team. This Customer Success Manager will work closely with our customers across the globe and responsibilities include, but aren’t limited to: - Ensuring our customers’ overall success with Allstacks, leading implementation, driving adoption, and delivering the highest levels of customer satisfaction. - Develop and nurture relationships across an enterprise customer book of business to increase their adoption and add value to their business. - Provide ongoing support and assistance to customers, helping them troubleshoot issues, address concerns, and optimize their product usage. - Identifying customer risk, and working cross-functionally to create and execute plans to alleviate risk. - Being the voice of the customer internally at Allstacks with direct exposure to product and engineering leadership. - Proactively monitor customer usage and take immediate action to mitigate and address issues and opportunities. - Build relationships with multiple individuals in each account, with all levels of customer teams from individual contributors to C-level executives. - Provide advice and guidance to customers on effectively using Allstacks and schedule regular touch points to review progress and milestones. - Prepare and present business reviews in partnership with product management. Qualifications - 4+ years in Customer Success/Services/TAM at a SaaS company. - Knowledge of the software development lifecycle, processes, and concepts - Big plus. - Strong technical aptitude and ability to simplify complex concepts. - Experience with engineering processes via an engineering, technical program manager, or agile practitioner background. - The ability to create relationships where none exist and keep customers engaged. - Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations. - Exceptional presentation and communication skills, both verbal and written. - Familiar with SDLC tools like Jira, GitHub, Bitbucket, and Azure DevOps. - Have the ability to be flexible with change - it is a startup after all.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is seeking motivated individuals to join our growing remote team in a career-launching opportunity designed for professionals who want to develop leadership, communication, and client management skills. This fully remote position offers structured mentorship, professional training, and the chance to build a long-term career while making a meaningful impact from home. With access to pre-qualified client consultations and a strong support system, team members can focus on developing their skills, serving clients effectively, and building professional momentum from day one. Key Responsibilities - Communicate with members from an established client database to understand financial protection needs - Provide clear, professional guidance on available benefit and coverage options - Support individuals through the application and enrollment process - Maintain consistent communication to provide updates and answer client questions - Assist existing policyholders with coverage reviews, beneficiary updates, and claims guidance - Maintain accurate documentation and adhere to all compliance standards Qualifications - Strong written and verbal communication skills - Comfort using digital tools and virtual communication platforms - Strong organization and time-management abilities - Self-motivation and attention to detail - Problem-solving ability and a service-oriented mindset - Ability to work independently while collaborating within a remote team - Previous experience in sales or client service is helpful but not required. Comprehensive training and mentorship are provided. Requirements - Must be legally authorized to work in the United States - Must be physically located within the United States Benefits - Fully remote work environment available across the United States - Flexible scheduling that supports work–life balance - Pre-qualified client consultations provided—no cold outreach required - Weekly performance-based compensation structure - Long-term income opportunities through vested renewals - Structured training and professional development programs - Recognition programs and performance-based incentives - Union affiliation through OPEIU Local 277 Company Description For more than 70 years, AO Globe Life has proudly served working families, veterans, and labor union members across the United States. Our organization provides supplemental benefit programs that help families protect their financial futures. Built on integrity, mentorship, and long-term relationships, AO Globe Life is committed to supporting both the families we serve and the professionals who grow their careers within our organization.