Job Summary Manage logistics and customs for inbound shipments, lead DSO/OSO operational readiness, and support new territory expansion. Work cross-functionally to improve delivery performance, streamline operations, and support strategic account growth. Supervisory Responsibilities - None Essential Functions, Duties & Responsibilities Logistics & Trade Expert - Manage day to day import operations from Asia: documentation accuracy, customs broker coordination, and carrier scheduling. - Monitor all inbound shipments; proactively communicate clearance status, holds, delays, and mitigation plans. - Advise Customer Support of any local customs holds impacting delivery timelines. - Communicate delivery schedule changes, new ship dates, and mitigation steps to stakeholders. - Coordinate with regulatory on logistics gaps and recommend process improvements. - Ensure import documentation (Commercial Invoice, Packing List, HS/HTS codes, Incoterms, etc.) is accurate and compliant. - Partner with freight forwarders, 3PLs, and couriers to secure on-time deliveries. - Collaborate with Finance and Operations on landed cost accuracy and intercompany charges. - Track lane performance, analyze costs, and recommend operational improvements. - Stay current on customs regulations and update SOPs and stakeholders accordingly. DSO/OSO (Group Account) Operational Readiness - Lead operational setup and readiness for DSOs/OSOs headquartered in Asia. - Serve as the operational point of contact for group accounts. - Drive cross-partner process improvements and operational initiatives. - Build and maintain operational dashboards. - Resolve escalations and improve overall group account experience. New Territory Expansion - Support operational planning for new North American market entries. - Evaluate logistics, customs, and fulfillment requirements for new territories. - Support system setup requirements for new territories. - Assist with risk assessments, contingency planning, and pilot execution. Travel Requirements - Up to 10% domestic and international travel Required Skills and Abilities - Bachelor’s degree in Supply Chain, Operations, Business, or related field. - 3+ years of experience in international logistics or import operations. - Strong knowledge of customs compliance, FDA and CBP regulations, HS/HTS, and Incoterms. - Experience supporting complex or multi-site customers preferred. - Strong analytical, communication, and problem-solving skills. - Ability to work independently in a fast-paced environment. - Medical device or healthcare operations experience preferred. Physical Requirements - Regular communication via phone, email, or virtual meetings. - Prolonged periods sitting and working at a computer. - May require unpredictable hours during emergencies.

• Participate as the analyst for any new services or products, ensuring all aspects of the launch and support are successful and meet quality standards. • Ensure new services/products meet established expectations for quality of service and operational efficiency. • Own the mapping for all operational processes, ensuring they are kept up-to-date and accessible to all teams. • Evaluate key operational metrics, including efficiency and productivity reports, to identify areas of improvement and focus. • Assess and analyze operational workflows throughout all stages of our service delivery processes. • Identify areas where operational efficiency can be improved and recommend changes to enhance productivity and client satisfaction. • Conduct evaluations of operational losses to understand the reasons and analyze trends. • Track and analyze operational data to identify patterns and areas for improvement. • Prepare detailed reports on operational performance and loss evaluations, presenting findings to management. • Develop and implement action plans to address identified issues and improve operational efficiency and client retention. • Work closely with various departments to ensure a cohesive approach to operational improvement. • Establish and maintain a feedback loop with internal teams to continuously gather insights and improve processes.

• Oversee daily operations, ensuring alignment with strategic goals and efficient resource allocation. • Coordinate workforce management tasks, including scheduling, capacity planning, and performance tracking. • Collaborate with department leads to streamline workflows and improve overall operational efficiency. • Develop and maintain operational dashboards and reports to monitor key performance indicators (KPIs). • Facilitate effective communication across teams and departments to promote alignment and unity in operations. • Identify areas for improvement within operational processes and implement best practices to drive efficiencies. • Support training and development initiatives to elevate team performance and engagement. • Manage relationships with external partners and vendors relevant to operations and workforce strategies.

• Oversee daily operations, ensuring alignment with strategic goals and efficient resource allocation. • Coordinate workforce management tasks, including scheduling, capacity planning, and performance tracking. • Collaborate with department leads to streamline workflows and improve overall operational efficiency. • Develop and maintain operational dashboards and reports to monitor key performance indicators (KPIs). • Facilitate effective communication across teams and departments to promote alignment and unity in operations. • Identify areas for improvement within operational processes and implement best practices to drive efficiencies. • Support training and development initiatives to elevate team performance and engagement. • Manage relationships with external partners and vendors relevant to operations and workforce strategies.