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Fierce Advocates of Health, Success and Financial Security
Operations Analyst
Location
United States
Posted
85 days ago
Salary
$55K - $65K / year
Seniority
Mid Level
Job Description
Operations Analyst
OneDigital
• Participate as the analyst for any new services or products, ensuring all aspects of the launch and support are successful and meet quality standards. • Ensure new services/products meet established expectations for quality of service and operational efficiency. • Own the mapping for all operational processes, ensuring they are kept up-to-date and accessible to all teams. • Evaluate key operational metrics, including efficiency and productivity reports, to identify areas of improvement and focus. • Assess and analyze operational workflows throughout all stages of our service delivery processes. • Identify areas where operational efficiency can be improved and recommend changes to enhance productivity and client satisfaction. • Conduct evaluations of operational losses to understand the reasons and analyze trends. • Track and analyze operational data to identify patterns and areas for improvement. • Prepare detailed reports on operational performance and loss evaluations, presenting findings to management. • Develop and implement action plans to address identified issues and improve operational efficiency and client retention. • Work closely with various departments to ensure a cohesive approach to operational improvement. • Establish and maintain a feedback loop with internal teams to continuously gather insights and improve processes.
Job Requirements
- Bachelor’s degree in Business, Operations Management, Analytics, or a related field
- Minimum of 2-3 years of experience in a similar role, preferably within the insurance, financial services, PEO, or HR consulting industries
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
- Client-focused mindset with a passion for improving operational efficiency
- Ability to manage multiple tasks and meet deadlines
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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