Pearson Virtual Schools, formerly Connections Education and a division within Pearson, is a leading provider of accountable, high-quality virtual education solu
Lead, Enrollment – Virtual School Growth Operations
Location
United States
Posted
99 days ago
Salary
$150K - $175K / year
Seniority
Senior
Job Description
Lead, Enrollment – Virtual School Growth Operations
Pearson
• Lead a high-volume, consultative enrollment operation responsible for converting prospective leads into completed applications and enrolled students, with accountability for pipeline performance, conversion rates, and enrollment outcomes. • Plan for and lead seasonal enrollment cycles, scaling teams, processes, and execution to deliver consistent performance through high-volume peak periods. • Own the end-to-end enrollment funnel, ensuring teams are equipped to guide families through complex decisions with clarity and care. • Set enrollment strategy, targets, and performance expectations using data and market insight to optimize conversion, staffing models, and resource allocation. • Design and continuously refine scalable enrollment workflows—including outbound call prioritization strategies—that support sustained growth while maintaining a family-centered experience and high standards of service quality. • Lead and develop a large, diverse, fully remote enrollment organization, providing coaching, accountability, and clear performance management across teams with varying levels of experience and engaging those teams to improve their employee experience. • Ensure enrollment operations meet all applicable regulatory and program requirements, translating policy and compliance obligations into practical, efficient, and auditable processes. • Partner cross-functionally to align enrollment strategy with demand generation, systems, training, and operational enablement, driving consistent execution and continuous improvement across the enrollment experience.
Job Requirements
- Bachelor’s degree in a relevant field
- 10+ years of experience in senior operations roles leading high-volume, customer-facing organizations, including fully remote, distributed, and seasonal teams within a 7-day-per-week operation
- 10+ years of experience leading large, multi-layered teams, including managers of managers
- Proven success driving performance management and process accountability at scale, with a demonstrated ability to improve employee engagement and team performance
- Strong analytical capability, with experience using data and insights to inform operational strategy, workforce planning, and conversion optimization
- Clear track record establishing and managing KPIs, service levels, and performance metrics that drive measurable results
- Proven experience partnering cross-functionally to align strategy, systems, and execution across complex organizations
- Demonstrated success leading teams through growth, change, and operational transformation
- Excitement to work in ed tech and a strong commitment to expanding access to education for students and families.
Benefits
- Pearson provides a flexible work environment for its employees.
- Adherence to work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.
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