Territory Support Representative- US South SUMMARY: The Territory Support Representative (TSR) serves as Continental Aerospace Technologies’ primary point of contact in the assigned territory. This role encompasses comprehensive territory management, customer service, sales, technical support, and training. The TSR is responsible for promoting and supporting all Continental product lines through outside sales activities, customer engagement, and effective management of distribution and service partners. Primary focus is on customer support & satisfaction, business growth, and revenue generation, by engaging with customers and effectively managing the relationships and performance of distribution and support partners. This includes being responsible for promoting, developing and conducting Continental Factory Training, warranty disposition activities, engaging with customers to provide on-site and remote technical support as required. Essential Duties and Responsibilities: - Manage relationships with customers, distributors, and service partners to drive support and sales growth. - Develop strategic customer pursuits and oversee all stages of the sales cycle. - Meet or exceed assigned Key Performance Indicators (KPls) and sales targets. - Research, develop, and capture new business opportunities for all Continental product lines, to meet monthly, quarterly, and annual forecasts. - Report on business pipeline status and support sales forecasting. - Serve as the primary contact for sales and technical support within the region. - Train, support, and monitor distributor personnel both remotely and on-site. - Create and/or customize and execute sales and training presentations. - Develop, capture, and share sales strategies and best practices. - Resolve internal and external escalations effectively. - Communicate with internal and external customer management, service providers, and business partner representatives by phone, e-mail or in person. - Provide technical trouble-shooting assistance for all Continental product lines in accordance with approved procedures and policies, both remotely from the main base, and on-site at customer's locations when necessary. - Investigate customer complaints regarding quality, tolerance, specifications, and delivered condition of products, communicating internally with designated departments for investigation, and following up until completion. - Work closely with the Quality Assurance personnel to report and follow up on suspected quality issues. - Develop and provide technical training to internal and external customers. - Represent Continental at tradeshows and special events. - Support marketing initiatives and the execution and monitoring of campaigns. - Populate and maintain Customer Relationship Management (CRM) databases, in accordance with company policies. - Partner with and/or assist other outside sales personnel when necessary. - Other duties as assigned. Travel - Approximately 50% travel required. - Must be willing and able to travel regularly throughout the assigned territory and other regions (including the U.S.), sometimes on short notice or for extended periods. Education/Experience: - Bachelor’s degree from a four-year university, or 10 years of relevant experience/training, or an equivalent combination. - Proven experience in aviation sales and/or support, preferably in General Aviation (GA). - Valid and current FAA A&P License or local equivalent as a plus - FAA IA and/or local equivalent, private pilot License or higher, CFI, CFII ratings are a plus. Skills Required - Strong customer focus with professional representation of the company. - Ability to remain objective and resolve issues under pressure. - Strategic thinking and problem-solving in non-standardized situations. - Cross-cultural awareness and sensitivity. Communication - Full professional proficiency in English (verbal and written); additional regional languages preferred. - Ability to communicate effectively with executives, colleagues, customers, and the public. - Skilled in real-time messaging and remote communication tools. - Capable of interpreting technical publications, procedures, and regulations. - Strong written communication skills for reports, correspondence, and documentation. Mathematical - Ability to calculate measurements, tolerances, and technical specifications - Proficiency in business-related calculations such as discounts, margins, and percentages. Technology Proficiency - Advanced user-level skills in Windows, iOS, MS Outlook, PowerPoint, Word, Excel, and web browsers. - Experience with ERP/CRM systems preferred. PHYSICAL REQUIREMENTS: - Ability to sit or stand for extended periods, including long-distance travel - Ability to effectively adapt to time-zone changes. - Ability to work and transverse safety sensitive manufacturing, assembly and/or aviation services work areas. - Ability to lift 10 pounds repeatedly and lift up to 60 pounds - Ability to bend, reach, and kneel repeatedly. Location: Remote in the US or on-site in Mobile, AL Travel Required Yes. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Intake Representative assists providers in submitting documentation for case management, utilization review, and other medical management services. This role is responsible for entering case information, validating documentation for completeness, and communicating with providers regarding case status and required information. The Intake Representative plays an important role in ensuring requests are accurately documented and ready for clinical review while maintaining clear communication with providers and internal teams. Key Responsibilities - Validate requests submitted through the Comagine Health Provider Portal for accuracy and completeness. - Screen cases for required medical information and determine if documentation is sufficient for clinical review. - Obtain additional information from providers or client systems when necessary. - Enter and validate case information within the care management system. - Respond to inbound provider calls and document interactions appropriately. - Conduct outbound calls to providers regarding case status, additional documentation needs, or review outcomes. - Process requests after physician review, ensuring determination language and documentation are complete before sending notifications. - Notify providers of review outcomes, additional information needed, or potential denial of services as required by contract. - Participate in orientation and training of other intake staff. - Support internal quality review processes and provider outreach activities as requested. Additional Responsibilities (Case Management Support) - Arrange ancillary authorization requests such as transportation or accommodations when applicable. - Obtain customer consent for care management services. - Coordinate non-clinical activities with providers, facilities, and other stakeholders. - Assist with case closure activities following review by clinical staff. Qualifications - High school diploma or equivalent. - Equivalent combination of education and relevant work experience may be considered. Requirements - 2 years of related work or customer service experience. - 1 year of healthcare experience. Preferred Qualifications - Post-secondary education or certification in a related field. - 2 years of healthcare experience. - Experience as a medical assistant, nursing assistant, or similar healthcare support role. Skills and Competencies - Intermediate understanding of medical terminology. - Proficiency with Microsoft Office Suite. - Strong communication and customer service skills. - Ability to document information accurately in a care management system. - Ability to manage multiple tasks and communicate effectively with providers and internal teams. Benefits - Medical, dental and vision insurance. - Paid time off for vacation, illness, and volunteering. - Retirement savings plan with employer contribution. - Adoption financial assistance. - Paid parental leave. - And much more! Equal Opportunity Employer Comagine Health is an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive workplace.

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Remote Fraud Customer Service Associate About your role: At Fiserv, we enable payments and financial services that help clients move money securely and efficiently. The Remote Customer Service Associate will join a support team focused on resolving electronic transaction inquiries and maintaining strong client relationships. This role supports operational reliability and client satisfaction through accurate issue resolution and timely case management. What you’ll do: - Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction. - Provide great experience for clients through active listening, effective communication, and insightful problem-solving. - Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries. - Utilize the customer relationship management system to ensure up-to-date and reliable client records. - Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you’ll need to have: - 1+ years of experience in a call center or customer service environment. - High school diploma or equivalent. Experience that would be great to have: - Previous remote customer service experience. - Demonstrated stable job tenure of one year or more in each position. - Experience in a customer-facing call center environment, preferably with merchants or financial institutions. - Proven experience using customer service software, CRM systems, and relevant technologies. How you’ll work: - This role requires being on-call during non-standard and/or overnight hours on a rotational basis. - This role requires flexibility to work overtime that includes weekends and holidays. - This role requires the following home computer and audio equipment requirements: - Speed/Stability Requirements- 30mbps download, 15mbps upload, less than 50ms average latency, cannot exceed 125ms max latency and hardwired directly to router. - ISP requirements- no cellphone tower-based internet such as T-Mobile 5G or Verizon 5G home internet due to high latency and fluctuating network conditions. The only recommended Internet service types are fully wired-based connections including DSL, Broadband, Cable, and Fiber Optic services. - Local Network Requirements- no community-based internet such as networks provided by apartment complexes. The issue primarily lies in CGNAT (Carrier-Grade NAT) is a variant of NAT that is used by internet service providers (ISPs) to provide internet access to their customers. CGNAT works by allowing multiple customers to share a single, public IP address. Agents should have their own ISP and their own router. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: - Fuel Your Life program to support physical, financial, social, and emotional well-being - Paid holidays and generous time away policies - No-cost mental health support through Employee Assistance Programs - Living Proof program to recognize your peers’ extra effort with points used for rewards - Eight Employee Resource Groups to foster a collaborative culture - Unparalleled professional growth with training, development, and internal mobility opportunities - Retirement planning and discounted shares with the Employee Stock Purchase Plan - Medical, dental, vision, life, and disability insurance options available day one - Tuition assistance and reimbursement program - Paid parental, caregiver, and military leave This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

• Provide technical assistance and support for incoming queries across multiple channels. • Troubleshoot and resolve non‑generic, complex issues requiring deep product and systems knowledge. • Research, diagnose, and respond to end‑user issues received through email, chat, phone, ticket queues, and offshore escalations. • Ask clarifying questions to identify root causes and implement effective solutions. • Maintain extensive understanding of Ensora Health products and industry workflows. • Walk customers through problem‑solving steps and consult on workflow best practices. • Partner closely with Support Specialists, Customer Success, Services, Education, Engineering, and Product teams. • Participate in testing and validation of new product features and releases. • Log issue details for documentation and follow up to ensure complete resolution. • Meet productivity and customer satisfaction goals. • Identify opportunities to improve internal processes and customer‑facing workflows. • Advocate for customer needs and represent their voice internally. • Support Knowledge Base growth through content creation, technical bulletins, and process aids. • Mentor offshore support teams and provide product training when needed. • Review escalated cases weekly to deepen product knowledge. • Ensure inquiries are resolved within established SLAs. • Troubleshoot data, account administration, hardware/software, and application issues. • Maintain and deploy systems using automated methods.