Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Remote Fraud Customer Service Associate About your role: At Fiserv, we enable payments and financial services that help clients move money securely and efficiently. The Remote Customer Service Associate will join a support team focused on resolving electronic transaction inquiries and maintaining strong client relationships. This role supports operational reliability and client satisfaction through accurate issue resolution and timely case management. What you’ll do: - Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction. - Provide great experience for clients through active listening, effective communication, and insightful problem-solving. - Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries. - Utilize the customer relationship management system to ensure up-to-date and reliable client records. - Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you’ll need to have: - 1+ years of experience in a call center or customer service environment. - High school diploma or equivalent. Experience that would be great to have: - Previous remote customer service experience. - Demonstrated stable job tenure of one year or more in each position. - Experience in a customer-facing call center environment, preferably with merchants or financial institutions. - Proven experience using customer service software, CRM systems, and relevant technologies. How you’ll work: - This role requires being on-call during non-standard and/or overnight hours on a rotational basis. - This role requires flexibility to work overtime that includes weekends and holidays. - This role requires the following home computer and audio equipment requirements: - Speed/Stability Requirements- 30mbps download, 15mbps upload, less than 50ms average latency, cannot exceed 125ms max latency and hardwired directly to router. - ISP requirements- no cellphone tower-based internet such as T-Mobile 5G or Verizon 5G home internet due to high latency and fluctuating network conditions. The only recommended Internet service types are fully wired-based connections including DSL, Broadband, Cable, and Fiber Optic services. - Local Network Requirements- no community-based internet such as networks provided by apartment complexes. The issue primarily lies in CGNAT (Carrier-Grade NAT) is a variant of NAT that is used by internet service providers (ISPs) to provide internet access to their customers. CGNAT works by allowing multiple customers to share a single, public IP address. Agents should have their own ISP and their own router. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: - Fuel Your Life program to support physical, financial, social, and emotional well-being - Paid holidays and generous time away policies - No-cost mental health support through Employee Assistance Programs - Living Proof program to recognize your peers’ extra effort with points used for rewards - Eight Employee Resource Groups to foster a collaborative culture - Unparalleled professional growth with training, development, and internal mobility opportunities - Retirement planning and discounted shares with the Employee Stock Purchase Plan - Medical, dental, vision, life, and disability insurance options available day one - Tuition assistance and reimbursement program - Paid parental, caregiver, and military leave This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

• Provide technical assistance and support for incoming queries across multiple channels. • Troubleshoot and resolve non‑generic, complex issues requiring deep product and systems knowledge. • Research, diagnose, and respond to end‑user issues received through email, chat, phone, ticket queues, and offshore escalations. • Ask clarifying questions to identify root causes and implement effective solutions. • Maintain extensive understanding of Ensora Health products and industry workflows. • Walk customers through problem‑solving steps and consult on workflow best practices. • Partner closely with Support Specialists, Customer Success, Services, Education, Engineering, and Product teams. • Participate in testing and validation of new product features and releases. • Log issue details for documentation and follow up to ensure complete resolution. • Meet productivity and customer satisfaction goals. • Identify opportunities to improve internal processes and customer‑facing workflows. • Advocate for customer needs and represent their voice internally. • Support Knowledge Base growth through content creation, technical bulletins, and process aids. • Mentor offshore support teams and provide product training when needed. • Review escalated cases weekly to deepen product knowledge. • Ensure inquiries are resolved within established SLAs. • Troubleshoot data, account administration, hardware/software, and application issues. • Maintain and deploy systems using automated methods.

About the Opportunity We are seeking organized and motivated individuals to join our team as Remote Travel Coordinators. In this role, you will assist clients with planning and coordinating travel arrangements while ensuring a smooth and enjoyable travel experience from start to finish. This opportunity is ideal for individuals who enjoy travel, organization, and helping others plan memorable trips. Remote Travel Coordinators use established booking platforms and travel resources to assist with reservations, itineraries, and overall travel logistics. Key Responsibilities - Coordinate travel arrangements including flights, hotels, cruises, transportation, and vacation packages - Assist clients with travel planning and destination recommendations based on their preferences - Organize and maintain detailed travel itineraries and reservation confirmations - Communicate with travel suppliers and partners to confirm bookings and availability - Provide guidance on travel schedules, documentation requirements, and trip details - Maintain accurate records of bookings, payments, and client communications - Assist travelers with questions or itinerary adjustments when needed - Stay informed about travel promotions, supplier updates, and destination information Qualifications - Strong organizational and communication skills - Ability to manage multiple travel requests and details simultaneously - Customer-service mindset with attention to detail - Comfortable working independently in a remote environment - Basic computer skills and familiarity with online systems - Interest in travel, tourism, hospitality, or logistics - Previous experience in customer service, travel planning, hospitality, or coordination is helpful but not required What You’ll Gain - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop skills in travel planning and coordination - Supportive team environment focused on professional growth - Potential travel-related incentives and industry perks Additional Information This role offers a flexible work structure and provides the tools and training necessary to support travelers with organizing and coordinating their trips. Applicants should be comfortable communicating with clients and travel partners through digital platforms while working in a remote environment. $40,000 - $70,000 a year

About the Opportunity We are seeking motivated and detail-oriented individuals to join our team as Travel Planning Specialists. In this role, you will assist clients in planning and organizing travel experiences while ensuring every detail of their trip is coordinated smoothly. This opportunity is ideal for individuals who enjoy travel, research, and helping others design memorable trips. Travel Planning Specialists use established booking platforms and industry resources to assist clients with reservations, itineraries, and travel logistics. Key Responsibilities - Assist clients with planning and organizing travel arrangements including flights, hotels, cruises, transportation, and vacation packages - Research destinations and provide recommendations based on client preferences, budgets, and travel goals - Coordinate itineraries and ensure travel details are accurate and well organized - Communicate with travel suppliers and partners to confirm reservations and availability - Maintain detailed records of travel bookings, confirmations, and client communications - Provide support to travelers before and during their trips as needed - Stay informed about travel promotions, supplier updates, and destination information - Ensure clients receive clear travel details and itinerary information prior to departure Qualifications - Strong organizational and communication skills - Ability to manage multiple travel requests and deadlines - Customer-focused mindset with attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and ability to use online booking systems - Interest in travel, tourism, hospitality, or trip planning - Previous experience in customer service, hospitality, logistics, or travel planning is helpful but not required What You’ll Gain - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop expertise in travel planning and destination research - Supportive team environment focused on professional growth - Potential travel-related incentives and industry perks Additional Information This role provides flexibility and training resources designed to support individuals in planning and coordinating travel experiences for clients. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms. $40,000 - $70,000 a year