Solution Architect - Sales (EDU) Coastal seeks a Solution Architect (Education focus) supporting pre-sales as a critical part of our growth engine. This individual focuses on pre-signature activities, including structured discovery, thoughtful solution design, clear estimates, proposal development, and risk and assumption management. The ideal candidate brings deep expertise across all aspects of the Higher Education industry and understands how Salesforce and related technologies drive measurable outcomes for these industries. This individual will play a key role in evolving how AI agents support the sales process by identifying high-value use cases, piloting narrow workflows, and establishing practical guardrails. Success requires strong critical thinking, effective communication, and a business-outcome orientation, as well as close partnership with Delivery to ensure solutions fit boundaries and mitigate risk. Role Responsibilities: - Lead discovery and scoping sessions, clarify objectives, metrics, constraints, and risks - Translate institutional goals into solution options across Education Cloud (EDA), Admissions Connect, and Student Success Hub. - Build clear level-of-effort estimates, staffing plans, timelines, and assumptions from discovery inputs and complexity drivers - Direct a deal-desk function to prepare proposals, SOW sections, assumptions, exclusions, and executive decks - Map pre-sales processes, identify bottlenecks, and recommend realistic agent use that reduces cycle time and improves consistency - Maintain templates, playbooks, and reusable components to improve speed, margin, and win rate - Present solution and commercial narratives to executives and technical stakeholders - Align pricing, terms, and assumptions with Sales and Delivery, and ensure a clean, documented handoff into execution Experience/Skills Required: - 8+ years in pre-sales, solution architecture, or technical leadership in Salesforce consulting for Higher Ed or large K-12 districts - Strong background in solution design for Agentforce Education, EDA, Education solutions, Data Cloud, integrations, APIs, security, and identity - Demonstrated success shaping complex deals, building estimates, responding to RFPs, and writing SOWs - Experience reviewing and refining AI-assisted outputs with a structured approach to quality, compliance, and brand tone - Proven ability to lead cross-functional work, and manage concurrent pursuits - Excellent communication skills with executives, product owners, and engineers - Must have full-time permanent US work authorization Additional Preferred Experience/Skills: - Bachelor’s Degree preferred, or equivalent experience - Salesforce certifications, such as System Architect, Application Architect, and relevant Consultant certifications - Hands-on experience defining AI agents for "Student Concierge" use cases and academic advising automation. - Hands-on experience defining retrieval sources, prompt patterns, and review criteria for agent-assisted work - Track record improving pre-sales cycle time, accuracy, and margin through process redesign and automation Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Solution Architect - Sales (PubSec) Coastal is looking for a Solution Architect (Public Sector) supporting pre-sales as a critical part of our growth engine. This individual focuses on pre-signature activities, including structured discovery, thoughtful solution design, clear estimates, proposal development, and risk and assumption management. The ideal candidate brings deep expertise across all aspects of the Public Sector and understands how Salesforce and related technologies drive measurable outcomes for these industries. This individual will play a key role in evolving how AI agents support the sales process by identifying high-value use cases, piloting narrow workflows, and establishing practical guardrails. Success requires strong critical thinking, effective communication, and a business-outcome orientation, as well as close partnership with Delivery to ensure solutions fit boundaries and mitigate risk. Role Responsibilities: - Lead discovery and scoping sessions, clarify objectives, metrics, constraints, and risks - Map mandates to solutions across Public Sector Solutions (PSS), Licensing & Permitting, and emergency response modules. - Build clear level-of-effort estimates, staffing plans, timelines, and assumptions from discovery inputs and complexity drivers - Direct a deal-desk function to prepare proposals, SOW sections, assumptions, exclusions, and executive decks - Map pre-sales processes, identify bottlenecks, and recommend realistic agent use that reduces cycle time and improves consistency - Maintain templates, playbooks, and reusable components to improve speed, margin, and win rate - Present solution and commercial narratives to executives and technical stakeholders - Align pricing, terms, and assumptions with Sales and Delivery, and ensure a clean, documented handoff into execution Experience/Skills Required: - 8+ years in Salesforce consulting for Federal, State, or Local government. - Strong background in solution design for Public Sector Solutions, Experience Cloud, integrations, APIs, security, and identity - Demonstrated success shaping complex deals, building estimates, responding to RFPs, and writing SOWs - Mastery of Government Cloud security standards, FedRAMP requirements, and OmniStudio for public-facing forms. - Experience reviewing and refining AI-assisted outputs with a structured approach to quality, compliance, and brand tone - Proven ability to lead cross-functional work, and manage concurrent pursuits - Excellent communication skills with executives, product owners, and engineers - Must have full-time permanent US work authorization Additional Preferred Experience/Skills: - Bachelor’s Degree preferred, or equivalent experience - Salesforce certifications, such as System Architect, Application Architect, and relevant Consultant certifications - Experience establishing AI guardrails for public-sector compliance and automated case routing. - Hands-on experience defining retrieval sources, prompt patterns, and review criteria for agent-assisted work - Track record improving pre-sales cycle time, accuracy, and margin through process redesign and automation Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Solution Engineer - Sales (CBS) Coastal is seeking a Solution Engineer (CBS focus) to be a critical technical partner in our sales process, primarily focusing on the execution, support, and technical enablement for active opportunities in the Consumer & Business Services sector. This role requires strong technical execution, foundational knowledge of the Salesforce platform, and a dedication to learning and mastering our pre-sales methodology. Role Responsibilities: - Support and facilitate discovery and scoping sessions, focusing on gathering and documenting detailed technical and functional requirements from potential clients. - Map brand goals across Consumer Goods Cloud, Loyalty Management, and Marketing Cloud personalization. - Build clear level-of-effort estimates, staffing plans, timelines, and assumptions from discovery inputs and complexity drivers - Map pre-sales processes, identify bottlenecks, and recommend realistic agent use that reduces cycle time and improves consistency - Maintain templates, playbooks, and reusable components to improve speed, margin, and win rate - Prep and maintain demo environments (orgs) and conduct solution demos for potential clients. - Present solution and commercial narratives to executives and technical stakeholders - Provide technical content for RFI, RFP, or RFQs as needed. - Align pricing, terms, and assumptions with Sales and Delivery, and ensure a clean, documented handoff into execution Experience/Skills Required: - 5+ years in pre-sales, solution architecture, or technical leadership in Salesforce consulting - Strong background in solution design for Retail, Travel, or Professional Services. - Demonstrated success shaping complex deals, building estimates, responding to RFPs, and writing SOWs - Applied knowledge of Salesforce and the Sales, Services, and Marketing functions. - Experience reviewing and refining AI-assisted outputs with a structured approach to quality, compliance, and brand tone - Ability to develop practical solutions and methodologies on the Salesforce platform. - Proven ability to lead cross-functional work, and manage concurrent pursuits - Excellent communication skills with executives, product owners, and engineers - Must have full-time permanent US work authorization Additional Preferred Experience/Skills: - Bachelor’s Degree preferred, or equivalent experience - Salesforce certifications - Experience with B2C data scale, point-of-sale (POS) integration, and real-time customer journey mapping. - Track record improving pre-sales cycle time, accuracy, and margin through process redesign and automation Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced Oracle HCM Fusion Solution Architect to join our HR technology team. In this role, you will serve as a subject matter expert in Oracle Human Capital Management (HCM) Cloud, focusing on: - Analyzing our existing HCM environment - Identifying opportunities for enhancements - Collaborating with HR stakeholders to develop and execute strategic roadmaps The ideal candidate will bridge technical expertise with business acumen to optimize HR processes, drive efficiencies, and support the organization's HR goals. This is a hands-on lead position requiring both consultative advisory skills and development capabilities. What You'll Do - Conduct comprehensive audits of our current Oracle HCM modules (including Core HR, Payroll, Talent Management, Recruiting, Learning, Compensation, Absence Management, and Time & Labor) to document setups, configurations, and implemented functionalities. - Identify gaps, underutilized features, and potential enhancements to improve HR operational efficiencies, such as automating workflows, integrating with third-party systems, or leveraging advanced analytics. - Collaborate closely with HR leaders and end-users to gather requirements, understand current pain points, and align on future priorities for HCM system improvements. - Develop and maintain a prioritized HCM roadmap, including short-term quick wins and long-term strategic initiatives, with timelines, resource estimates, and ROI projections. - Design, develop, and implement custom solutions using Oracle HCM tools, such as Fast Formulas, HCM Extracts, BI Publisher reports, AI Agents, and personalization/customization features. - Perform system configurations, integrations (e.g., via HDL, SOAP/REST APIs), and testing to ensure seamless functionality and data integrity. - Provide ongoing support, troubleshooting, and training to HR users on HCM features and best practices. - Stay current with Oracle HCM updates, releases, and industry trends to recommend proactive upgrades or innovations. - Work cross-functionally with IT, finance, and other departments to ensure HCM aligns with broader enterprise systems. Qualifications - Bachelor's degree in Computer Science, Information Systems, Human Resources, or a related field; Master's degree or Oracle certifications (e.g., Oracle HCM Cloud Implementation Specialist) preferred. - 5+ years of hands-on experience with Oracle HCM Cloud, including implementation, configuration, and customization across multiple modules. - Proven track record in HCM Implementation & Support, with experience in requirements gathering, gap analysis, and roadmap development. - Strong technical skills in PL/SQL, Oracle BI Publisher, HCM Data Loader (HDL), and integration tools like OIC (Oracle Integration Cloud). - Experience with/expertise in Oracle AI Agents Studio to create, deploy and manage AI Agents (out of the box and/or custom Agents). - Familiarity with HR business processes and best practices in areas like talent acquisition, performance management, benefits, compensation and employee lifecycle. - Excellent analytical and problem-solving abilities, with a focus on delivering efficiency gains through technology. Preferred Skills and Experience - Experience with Oracle Fusion Middleware, PaaS extensions, or AI/ML features in HCM. - Certification/s in Oracle Fusion AI Agent Studio and Oracle HCM. - Knowledge of data security, compliance (e.g., GDPR, SOX), and reporting/analytics tools like OTBI or OAC. - Strong communication and interpersonal skills for stakeholder engagement, including presenting roadmaps to non-technical audiences. - Project management experience, with agility in handling multiple priorities in a fast-paced environment. - Prior background in the Engineering industry. Compensation The approximate compensation range for this position is $140,000 - $160,000 per year. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location. Benefits - Medical, dental, vision insurance - 401k Retirement Plan - Health Savings Account (HSA) - Flexible Spending Account (FSA) - Life, AD&D, short-term, and long-term disability - Professional and personal development - Generous paid time off - Commuter and wellness benefits