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The pricing optimization platform to increase revenue and manage operations for thriving ticketed attractions.
B2B Technical Support
Location
Colorado + 5 moreAll locations: Colorado | Florida | Maine | South Dakota | Texas | Vermont
Posted
93 days ago
Salary
0
Seniority
Mid Level
Job Description
B2B Technical Support
Catalate
• Be the first point of contact for our customers across all brands we support • Respond to customers' incoming emails and chats • Provide multi-product support across Spotlio's suite of platforms and brands • Be the voice of the company to our customers • Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution • Assist with support queue management in Zendesk/Freshdesk • Monitor and respond to app store reviews across supported brands as part of reputation management efforts • Opportunities to participate on other sub-support teams and take on ad hoc projects
Job Requirements
- 2+ years of phone, email, or chat based support or equivalent customer facing service experience
- Outstanding written and verbal communication skills
- Excellent computer and internet skills
- Excellent analytical and problem solving skills
- Self-motivated and ability to learn quickly
- Positive attitude, level-headed, and good composure during stressful problems
- Reliable internet setup at home with minimum 8 Mbps download / 1.5 Mbps upload speed
- Able to work 6am PST shifts, weekends, holidays and/or be on call during peak season.
Benefits
- Spotlio is proud to be an equal opportunity workplace employer
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