Catalate

• Be the first point of contact for our customers across all brands we support • Respond to customers' incoming emails and chats • Provide multi-product support across Spotlio's suite of platforms and brands • Be the voice of the company to our customers • Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution • Assist with support queue management in Zendesk/Freshdesk • Monitor and respond to app store reviews across supported brands as part of reputation management efforts • Opportunities to participate on other sub-support teams and take on ad hoc projects